I requested £430 on 12 February through Faster Payments. It sat as pending for six days, then flipped to manual review with a note about additional checks. I sent the statement they asked for, then a... See more
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I’m a semi-high roller and I’ve been playing here for about three months. The game selection is top-notch, especially the live baccarat tables. However, their withdrawal limits are a bit of a joke for... See more
I had been using PayPal here since March without any trouble. Last week it disappeared from the withdrawal list altogether and nobody has been willing to say why.
Support said my bonus was voided for irregular play, asked what that meant, got told its covered in section 8.4. section 8.4 says irregular play.
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Anything that is not a slot is buried
Anything that is not a slot is buried. Two clicks to slots, four clicks and a scroll to reach the card games, and the mobile menu hides the whole category behind a plus icon.
They want a selfie holding my debit…
They want a selfie holding my debit card, a bank statement and a utility bill before releasing £60. Putting the money in needed none of that.
I read the terms twice and still lost…
I read the terms twice and still lost the bonus to a £6 spin.
I was told somebody from payments would…
I was told somebody from payments would ring me back. Nobody did.
Third email in the same thread and…
Third email in the same thread and still nothing thats an answer.
The fees page says nothing about a…
The fees page says nothing about a conversion charge. My statement shows one. £6.20 on a £150 payout, and nobody in chat could explain where it came from.
I requested £430 on 12 February through…
I requested £430 on 12 February through Faster Payments. It sat as pending for six days, then flipped to manual review with a note about additional checks. I sent the statement they asked for, then a second copy because the first was apparently not clear enough. It landed on 27 February. Fifteen days for something the cashier page describes as same day.
Source of funds question landed only…
Source of funds question landed only after I asked for £90.
I asked three times what the delay was…
I asked three times what the delay was on case 7314 and got three different reasons: verification, a payment provider issue, and finally a routine security check.
Wagering counter went backwards.
I had been using PayPal here since…
I had been using PayPal here since March without any trouble. Last week it disappeared from the withdrawal list altogether and nobody has been willing to say why.
Maintenance at nine on a Saturday…
Maintenance at nine on a Saturday night, no warning.
Chat closed on me twice
only been here a week and the lobby…
only been here a week and the lobby already feels small
Support said my bonus was voided for…
Support said my bonus was voided for irregular play, asked what that meant, got told its covered in section 8.4. section 8.4 says irregular play.
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