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Molo Finance Reviews 1,645

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TrustScore 4.5 out of 5

4.7

Mortgage Lender
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting that interactions are pleasant and productive, with staff members often going above and beyond to provide clear and comprehensive answers. The service is frequently described as stellar, with consumers appreciating the smooth process and the valuable support received. However, some customers also noted issues with response times and delays, with a few expressing dissatisfaction over slow updates and prolonged waiting periods for applications to progress. A small portion of people were also dissatisfied with system issues that created unnecessary delays and a perceived lack of support, particularly concerning communication and meeting deadlines.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise individuals like... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the friendly, efficient,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration with slow... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and friendliness... See more

Based on these reviews

Rated 5 out of 5 stars

I interacted with the support team ANTON on the live chat. He as simply brilliant. Helpful, very clear and very kind. He linked the two conversations we had on two separate days and was able to answer... See more

Rated 5 out of 5 stars

I recently had a wonderful interaction with Paul from the support team! His demeanor is both kind and professional, yet he maintains a friendly approach. He handles tasks with impressive speed and eff... See more

Rated 5 out of 5 stars

What an experience! Friendly staff, great products and criteria, 2 scenarios, 2 yes's from MOLO! Rex is always helpful on live chat, always quick and efficient with responses you know you can trust.

Rated 5 out of 5 stars

Really happy with our experience getting a mortgage through Molo. It was a very smooth process and our Underwriter James was fantastic at communicating. I used the chat function to iron out a few quer... See more

Company details

  1. Mortgage Lender
  2. Financial Institution

Written by the company

Molo is the first mortgage provider designed to make life easy. Real time digital decisions mean that you can focus on finding the right property for you. No branch visits and no printed paperwork.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 16% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Rex is every brokers dream BDM

Rex is an absolute rockstar! He knows criteria like the back of his hand and went above and beyond to help me out with my pre-application process. His expertise ensured that I could confidently deliver the correct product and detailed information to my client before moving forward with the application.

Not only is Rex knowledgeable, but his advice was clear, concise, and perfectly tailored to my needs. He saved me so much time and effort, and I felt fully supported every step of the way. If you're looking for someone who genuinely cares about helping you get things right the first time, Rex is your go-to!

Thank you, Rex, for your exceptional assistance. You made all the difference!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I needed some guidance with a tricky case, Anton was extremely knowledgeable and super quick at responding. This will be a case for you guys.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Rex at Molo

Did a great job with answering my questions regarding foreign nationals and LTD company

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly

Rex was very helpful, friendly and did what he could to get things picked up and moving as soon as possible for me on an urgent case. Staff are always friendly and helpful.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Molo and Rex are great

I had problem with my account and Rex at molo was there to help in no time. i increase my confidence in molo and also the professionalism is at the highest level. thank you

11 December 2024
Unprompted review

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