I placed an order but haven't received…
I placed an order but haven't received anything, and my attempts to contact them have been ignored

Reply from Molucks
Thank you for reaching out. After thoroughly reviewing our records, we were unable to locate any purchase associated with your name or email address in our system. We take all feedback seriously, but in this case, it appears there may be a misunderstanding or a fraudulent attempt to misrepresent your experience.
At MOLUCKS, we use secure and verified methods for processing payments to ensure the safety and satisfaction of all our customers. If you had made a legitimate purchase and were dissatisfied, you would have had the option to request a refund or reach out to our customer service team for assistance. However, we have no record of any such request from you.
To further investigate your claim, please provide the following:
1-Order number
2-The email address used for the purchase
3-The date of the transaction
Once we have this information, we will be happy to look into the matter further. If no valid purchase information can be provided, we kindly ask that you refrain from making false claims, as this can harm our business and mislead potential customers.
Thank you for your understanding and cooperation.


