momence.com Reviews 372

I’ve had a really positive experience with Momence chat support. So far, every question I’ve had has been answered clearly and accurately, without long wait times. It’s been reassuring to get quick, helpful responses when I need them.

Raffy is very informative and provides details in a way that’s easy to understand. :)

Relentless messages on my answerphone from a "Barney Chambers" with clearly a pre-recorded AI type message (it's word for word the same each time) and starts with "I'm sorry I missed your call", which is interesting as I've never once made contact with this company.

Cold calling and leaving recurrent automated messages is really not a good look. If I need a company's services, I'll ask. Resorting to the methods Momence appears to use is irritating, lacks imagination and frankly is a huge turn off.

Sort it please.

Love Momence! Fast, easy to use, makes running a studio a breeze.

I am so happy with Momence. The software saves me so much time. My admin is mostly on autopilot now which gives me more time to develop and deliver classes. The customer support team is also always really professional, quick and helpful.

Very helpful, kind, and courteous.

the virtual chat option quickly answered my questions

Cyra was absolutely amazing! I am very happy I was able to work with her.

Fast customer service. Love having 24 hour chat available for questions about my momence account. Appreciate the ongoing support and guidance to understand the point of sale and scheduling. Very happy i made the change two years ago with Momence

I spoke with Jake over chat and he answered my questions about memberships very promptly and he was kind.

Not user friendly -- seems messy. Cant see my records in an orderly fashion. Regarding Yoga Studios -- I attend 3 studios but only 2 show up when I try to login. Trying to see past classes and purchases is messy and not as simple as Mindbody. Why on earth would anyone switch over to this site????

I joined Momence (or Ribbon as it was then called) five years ago. I've seen their offering expand to include more and more services to support their clients. Their customer support has always been really efficient, fast, friendly. I really recommend them.

Josh takes time to explain things clearly with a friendly demeanor. I always appreciate his assistance!

I have extensive background on Digital Products and have tried all the major systems available. Momence is by far the best and better looking in the Marketing. I am just starting my journey with this product but so far I am well impressed.

Dweez was quick and very kindly answering my questions! He gave me a solution. Definitely recommend him!!

I have been a customer of momence for nearly five years now.

The reason I have stayed with them so long is I found the system easy to use and saved me valuable admin time.

A brief intro/history.
I run a Pole Fitness Studio in Dublin and made the switch to momence (then Ribbon) in 2021 to help with running the business with ease.

The team were really helpful getting me set up and on-boarding.
However there were several big errors made on their part at the start, Students had paid fees in and they didn't land in my bank account.
I flagged it and in fairness to them they put their hands up and after rectifying the mistakes agreed these shouldn't have happened and so offered me grand fathered pricing for the foreseeable future.

This meant no matter the amount of updates, new features, I wouldn't pay any higher than this fee and was on a custom price per month.

In February of this year I needed to update bank details as I had gotten a new business bank card, to ensure the monthy direct debit went across.
For various reasons, due to my own error, I forgot to do this and very much accept my error here.

When you forget - Your account does not stop working, it just gets switched back to the light version.

Features: Includes all software features such as scheduling, class management, and reporting, except for SMS messaging
Fees: A 5% transaction fee is charged on each ticket sold

This is basically a factory reset from what I was using
.
I then got a 4% card fee that you as a business get to choose to absorb or let the customer.
This is a fee I wasn't even aware of as I was always a paying customer so it was switched off, and not something I even realised was 'switched on' now/

So I was being charged a whopping 9% fee per customer ticket.

Basically you get a factory reset on your account.

Here is my issue.

On the 2nd of Feb I got an email because my payment failed.
The email had one sentence saying I need to update payment details. No warning about the downgrade in account or the 9% fees I was about to start paying as a result.

This was the only email I got in regards to this.
On the dashboard there is a small amber box warning of the need to update details - hardly arresting.

When you do expand on this it says 'higher fees might apply', and further more when you click on it you are redirected to your payment page, again no further mention of account downgrade, extra fees, all results of this payment failure.
I was onto stripe and having a back and forth with them as I thought they had been charging the fees, they highlighted it was momence.

Why is there no note of these fees on the momence website? I shouldn't have to find out about them through a secondary company.

Why are you sent one one-sentenced email to remind of this? Not a monthly reminder or even just a second one out of courtesy?
Small business owners like myself are generally spread thin and it's easy for things to go on the backburner.

In the few months that I made this terrible mistake and incurred these malicious fees they amounted to nearly €5,000, which is about five years of fees I would pay to the platform.

I have been ignored on emailing the CEO a few times, who has previously dealth with issues I've had, not this one.
The Customer care got back to me but could not help at all really.

As a long term paying customer from when this company was a start-up I thought that perhaps we could have at least found a middle ground in easing this massive fee that I did incur, but was not met with any willingness.

I will be leaving this company. On priniciple alone I can't keep my business with a host that profits off the margin of error of small business owners like myself, that are neither willing to even discuss meeting with any sort of compromise.

I'm posting such a detailed review so that hopefully it doesn't happen to anyone else.

Momence has really up their game with customer support. I’ve been a client for years. Customer support gets better and better. Well done team