The contact was so personal, I felt like Irwan actually cared and was genuinely grateful for my order. Delivery was swift and I was kept informed about when I would receive my order. When it did arriv... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Oh my goodness. This is my 4th or 5th order from Irwan at Moments Made and I just absolutely love the care, attention and effort that goes into each item. The quality is incredible and each item... See more
Brilliant from start to finish. Love the jumper, great quality and finish and came with some really sweet extra personal bits. Super amazing communication and would highly recommend this company and p... See more
I ordered a jumper for my husbands birthday, personalised with a drawing done by our child. The order process was easy with lots of choice regarding style, size and colour. I then uploaded the i... See more
Company details
Written by the company
We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕
Contact info
3 Bridge Street, KT22 8BL, Leatherhead, United Kingdom
- hello@momentsmade.co.uk
- momentsmade.co.uk
4.5
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Nice, thoughtful company.
I enjoyed the idea of turning pictures into a stitched outline. The communication was ok, and the final product is great. My daughter loves her hoodie.
26 August 2025
Reply from MomentsMade
Hi Michael! It's so great to hear from you. I'm happy to hear that you love your personalised order. I remember that you requested the design to be embroidered at the back, and I hope that you love it too, as much as we enjoyed making it :)
Thank you once again for supporting my dream and your support means the world! Please take care, and hopefully we can work on your next order soon!
With love & gratitude,
Irwan
Founder
A lovely sentimental gift
A lovely sentimental gift designed and created beautifully. Delivery was also very quick which was a bonus especially for a personalised item. Would highly recommend and will definitely be purchasing again
15 August 2025
Reply from MomentsMade
Hi Natasha, I'm so happy to hear this! Honestly, it was my pleasure working on your order and can't wait to capture your next memories too! Thank you so much once again for helping me to be one step closer to my dream! Thank you.
With gratitude,
Irwan
Founder
Reply from MomentsMade
Hi Ainsley, thank you so much for taking time to share your experience with us. It's been my pleasure working on your order and hope you're loving it as much or even more than I do ❤️. Thank you so much for supporting my dream business, as every single customer matters 😊🙏🏽.
Irwan,
Founder
Absolutely perfect
Absolutely perfect, made my sister cry because it is so beautifully made.
4 August 2025
Reply from MomentsMade
Awww.. thank you so much Danielle for sharing this experience with others. It's been our pleasure to create your memory piece and so happy to hear that your sister loves it too! It truly means a lot, and thank you so much for supporting our small business ❤️
5 days delivery is always great…
5 days delivery is always great especially when you order last week because you didn't know what to get lol. And the hoodie itself is absolutely wonderful because it's one of the most comfortable hoodies I've ever worn. And I wear alot of them. Over all a great product 👍
11 July 2025
Reply from MomentsMade
Hi Joshua, thank you so so much for your order. I'm so happy that you're loving your personalised hoodie. It's been my pleasure working on your order, and your review has made smile and has become an encouragement to keep going and continue to strive, despite the challenges we're facing as a small business. Thank you so much for helping me to be one step closer to making my dream come true ❤️.
Irwan,
Founder
Definitely recommend
Moments made, thank you. I Absolutely love the t-shirt I have purchased for my mum to say a massive thank you for her for everything that she does, she loved it too and it definitely keeps a memory forever so thank you.
30 June 2025
Highly recommended!
High quality of products and quick delivery. I've ordered from Moments Made several times now and I was never disappointed. Great work!
26 June 2025
Reply from MomentsMade
Hi Aggie, thank you so much for taking time to leave us a review here. This means so much and can't wait to work on your next order too! You've always been amazing and thank you once again for supporting my dream!
With love & gratitude,
Irwan
Founder
Ghosted
I haven't made an order so am not a fully-fledged customer, but that's because I was ghosted by the company so the order never proceeded. At times, the communication was great - fast and helpful. They seemed happy to take my order, which was just 1 item. But other aspects of communication were really poor - my initial enquiry via the website was never received (or received, but no reply), I waited a week then tried IG and that worked from there; the invoice link didn't work and they offered to email one but that didn't arrive, I followed-up once, no reply. In the middle, we had some back and forth about the design and comms was fast and helpful, but now I've been ghosted and without the invoice, its all stalled. Its been 6 weeks since I sent my first message and 2 weeks since I last heard from them, so I'm moving on
12 June 2025
Unprompted review
Reply from MomentsMade
Hi Parv, first of all I'd like to apologise that we didn't end up working on your unique request. I understand the invoice that we sent didn't end up working for some reason, however thank you for getting in touch with us and hopefully we can work on your first order soon.
Many thanks,
Irwan
Founder
Love love love
I haven’t loved a company as much as MomentsMade in a long time.
Irwin was so kind and helpful, quick to reply and send the personalised t shirt.
I made a late Father’s Day order and it arrived on time and matched the submitted photo accurately. Love they’re a local business trying to make people’s lives a bit easier and happier, even in a small way.
Love the product, the service and their cause. Can’t recommend them enough.
16 June 2025
Unprompted review
Reply from MomentsMade
Hi Rakhi! You're so special and kind! Reading your review has put such a wide smile on my face. It's been a pleasure working on your order and honestly, your support means the world to us! Thank you once again for supporting our mission and being there to spread love and kindness to the people around you!
With love & gratitude,
Irwan
Founder
Very good quality
Very good quality! And you can feel the passion from the owner! Definitely will order again for the whole family!
15 June 2025
Unprompted review
Reply from MomentsMade
Hi Coco! This is so special and thank you so much for taking time to leave us a review! It's been a pleasure to work on your order and creating such special gift for Father's Day, and also early / late Mother's day for you too :)
Please take care and stay in touch, as your support means the world to me! Thank you.
With love and gratitude,
Irwan
Founder
Great experience shopping at moments made!
From start to finish the experience of shopping was great - everything felt very personalised and you can tell the passion the team have for the business! The communication was great and delivery was prompt, and the item was of v. good quality :)
13 June 2025
Unprompted review
Reply from MomentsMade
Thank you so much for taking time to leave this review, this means so much! My wife and I are so grateful that you love your order and enjoyed the whole process. Thank you once again, and excited to capture your other special moments soon ❤️.
With love & gratitude,
Irwan - Founder
Personalised hand drawn t shirt
Love the personalised t shirt which was hand drawn from a photo I submitted and I was really pleased with the result. Also received a personal video message from the founder the the company which was a nice touch and feels great to support such a lovely independent company.
29 May 2025
Reply from MomentsMade
Hi Tilly, Thank you so much for taking time to leave this review, this means so much! My wife and I are so grateful that you love your order and enjoyed the whole process. Thank you once again, and excited to capture your other special moments soon ❤️.
With love & gratitude,
Irwan - Founder
Comfort
My partner passed away atjust 30 years old very unexpectedly in February. This is the second purchase I’ve made from moments made. The 2 hoodies I’ve bought just bring comfort, they are my favourite and the quality of them is amazing
5 June 2025
Unprompted review
Reply from MomentsMade
Hi Keera, once again please accept our condolences for the passing of your partner. We're beyond grateful that our work can bring comfort in such challenging period, and we're so happy to hear that our work is way beyond just a thread on a jumper, but a memory being sewn and becomes that reminder of the love you have. Please stay in touch Keera and take care! Speak to you soon!
With gratitude and love,
Irwan - Founder
A hoodie to keep
My better half is in love with his personalized hoodie.
The quality is amazing and it makes a perfect forever memory.
Thank you to the team for keeping us updated about the order and delivery progress.
We can only recommend MomentsMade to everyone who wants to surprise someone they love or even get something amazing for themselves.
27 May 2025
Reply from MomentsMade
Hi Julia, thank you so much for your review. Hearing this makes me smile so wide today, knowing that our artwork has captured such a special memory and becomes that daily reminder. Thank you so much Julia for supporting my dream business, THANK YOU!.
With love & gratitude,
Irwan - Founder
Great item
Great item, it looks perfect. The person I bought it for was absolutely chuffed and won't take it off. Beautiful items
29 April 2025
Memories of Dusty
My son sent a photo of My very loved dog Dusty which was imprinted on a sweatshirt.Was such a lovely memory sweatshirt top notch . Her name on the sleeve with red hearts . Heartbroken but the best gift.
8 April 2025
Unprompted review
Fantastic service
Fantastic service, my partner loved his zipper, he thought it was a great idea.
2 May 2025
Great Company
Great Company, I've ordered twice now and both orders have came quickly and been brilliant!
2 May 2025
100% recommend!
My experience with MomentsMade was a quick, reliable, friendly service. My slate coasters are absolutely beautiful. Would 100% recommend!
29 April 2025
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