Momo Lifestyle Reviews 

199
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience

Company replied

Rated 5 out of 5 stars

Wonderful under my very large automated water fountain. No more telling my 5 dogs to stop spilling. My friend recommended you. Tku

Company replied

Rated 5 out of 5 stars

I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing s... See more

Company replied

Rated 5 out of 5 stars

Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to f... See more

Company replied

Company details

  1. Homewares Shop

Written by the company

“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

199 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(199)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received the bathmat as a gift and…

I received the bathmat as a gift and upon opening it saw that it had been cracked. I emailed the company to inquire about the warranty And without hesitation they simply ask for my name and address so they could make it right immediately. With a million things to do everyday this was such a refreshing change from the hassle of everything else. In about As long as it took to write 5 sentences in email I had a replacement bathmat sent out. I couldn't have asked for an easier process and kinder people to have dealt with. Outstanding customer service and an amazing product.

6 February 2023
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Hi There!

We´re so glad that you´re happy with the product and with us. Means a lot!

Momo Lifestyle Team!

Rated 5 out of 5 stars

love

This was the only brand I found that fit on my Triton water bottle, I’m so glad it works, not too loud, easy to set up and totally great!

29 January 2023
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Reply from Momo Lifestyle

Hello Katelin!

We´re so glad that you´re happy.
Your feedback means a lot to us!

Momo Lifestyle Team!

Rated 5 out of 5 stars

The Best

The customer service was very helpful and their products are the real deal. The only people selling a reasonably sized stone bath mat, everything else is so small in comparison.

10 January 2023
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Hey James!

We´re so glad that you´re happy with us.
Your feedback means a lot!

Momo Lifestyle Team!

Rated 5 out of 5 stars

Such great customer service

Such great customer service! Knowing this, I’d suggest anyone placing an order with the peace of mind that they care.

15 January 2023
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Hey Sara!

We´re so glad that you´re happy with us.
Your feedback means a lot!

Momo Lifestyle Team!

Rated 5 out of 5 stars

The drytomita mat is really cool

The drytomita mat is really cool! I’m excited to try it out. Customer service for Momo lifestyle company is quick to answer questions! Thank you.

16 January 2023
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Hey There!

We´re so glad that you´re happy with the product and with us.

Momo Lifestyle Team!

Rated 5 out of 5 stars

5 GALLON NEOPRENE COVER

I ordered the 5 gallon cover about a year ago and love it ❤️. I ordered another for a Christmas present for my mother-in-law. She loves it too!!! It is a great well made product, fits perfectly and is a great conversation piece. Thank you for the great product and customer service 😊

3 January 2023
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Reply from Momo Lifestyle

Hello Corrine!

We´re so glad that you´re happy with the product and with us.

Momo Lifestyle Team!

Rated 4 out of 5 stars

I like the product

I like the product, it works as advertised. I have previously purchased a similar mat from a different company. While the quality of the mats is comparable, the other company provided the non-slip under layer to put under the mat. Momo should provide this essential piece as well.

17 December 2022
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Reply from Momo Lifestyle

Hello Kellye!

Thanks a lot for your review, we're glad you're enjoying the product's performance. The porous nature of the product provides a natural gripping function for most bathroom floors. All Momo products come with a 1 year warranty for your peace of mind, so please feel free to get in touch if you have any issues!

Momo Lifestyle Team!

Rated 4 out of 5 stars

Great Customer Service

The faucet looks great and is quiet. Customer service has been fantastic trying to assist us with a minor issue.

11 December 2022
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello There!

We´re so glad that you´re happy with the product and with us.

Installation & Use:
https://www.youtube.com/watch?v=LhBf3-9KJlc


Momo Lifestyle Team

Rated 5 out of 5 stars

So far very pleased with this item

So far very pleased with this item. At first I had a few times with spills, but now that I amused to it, it works well. I will add that the instruction paper is so small it is hard to read. I haven’t been able to figure out the programable features, so I just use it on manual.

10 December 2022
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Reply from Momo Lifestyle

Hello Lois!

We´re so glad that you´re happy with the product and with us.

Online manual to help you:
https://cdn.shopify.com/s/files/1/0492/7048/9256/files/M4_Manual_-_Momo_Lifestyle.pdf?v=1617644134

Here is also a helpful video from our youtube page on how to set the smart memory: https://www.youtube.com/watch?v=pzhL0bVbuZ4


Momo Lifestyle Team

Rated 5 out of 5 stars

Lovely product

Lovely product. Kid friendly.

9 December 2022
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello Roseanne!

We´re so glad that you´re happy with the product and with us.

Momo Lifestyle Team!

Rated 5 out of 5 stars

Everyday Luxury Moments

I wanted a simple stone rug to replace something that I had that was similar in a way but it was too old. This product was exactly as described, and I am enjoying it. My husband is too. I want to buy more but I don't have any where to really put them right now. I will figure something out though. It arrived fast too. Great shower mat for that everyday luxury!

25 November 2022
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello there!

We´re so glad that you´re happy with the product and with us.

Momo Lifestyle Team!

Rated 5 out of 5 stars

Didn't Cost and Arm and a Leg!

The ease of website use. The excellent quality of the product. The packaging was very well made and appealing. Shipment was really fast and package arrived in excellent condition. The cost was fair. The product is a gift and I only need the recipients' satisfaction.

26 November 2022
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Reply from Momo Lifestyle

Hello Barbara!

We´re so glad that you´re happy with the product and with us. Your feedback means a lot to us.

Momo Lifestyle Team!

Rated 5 out of 5 stars

First of all I was impressed how…

First of all I was impressed how quickly I received my order. Loved the MoMo Dry Pad for my kitchen sink so much, I decided to order 4 more for my bathrooms and for a gift for my daughter. My second order was delivered even sooner. I placed my second order on Tuesday 11/22/22 and received it on Saturday 11/26/22. That was over the Thanksgiving holiday. Very happy with the product and the great customer service.

26 November 2022
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Reply from Momo Lifestyle

Hello Mary!

We´re so glad that you´re happy with Drytomini. We now also have the Drytomita and Drytomita Grande made of the same material.

You can check them out here: https://momo-lifestyle.com/collections/bathroom

Momo Lifestyle Team!

Rated 5 out of 5 stars

They made it right

They made it right! My water dispenser was defective and they made it so simple and easy to have it replaced. Great cust svc.

5 November 2022
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello Stephen!

We´re so glad that you´re happy with us.

Your feedback means a lot to us.
Thank you

Momo Lifestyle Team!

Rated 5 out of 5 stars

Great pump

Nice and quiet

1 October 2022
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello Kelly!

We´re so glad that you´re happy with the product.

Momo Lifestyle Team!

Rated 4 out of 5 stars

Was larger than expected which is good

Was larger than expected which is good. Have only used once, but food was nicely cooked. Please don't ask to tip employees for an on-line order. It is tacky. Tips are meant to be for good service in an industry that provides a service.

11 October 2022
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Reply from Momo Lifestyle

Hello Mel!

We´re so glad that you´re happy with the product.

Your feedback means a lot to us.
Thank you
Momo Lifestyle Team!

Rated 5 out of 5 stars

The package arrived heavily damaged

The package arrived heavily damaged.
Update: Customer Service promptly replied and resolved by refund me.
I am looking forward to trying the product when it will become available.

11 October 2022
Momo Lifestyle logo

Reply from Momo Lifestyle

Hi Mr. Bui

This is Julia from Momo Lifestyle and I am very sorry to hear about this issue. Nothing to worry, we have also received your email and the item was indeed badly damaged, probably happened during transportation. We will refund you without hassle, please see our response via email and we should resolve it shortly.
It's really a shame you couldn't test our EasyFry ® this time and we hope you give us another chance in future.
Thanks and let me know in case there is any other issue.

Julia - Momo Lifestyle Team

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