Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience
Company replied
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Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience
Company replied
Wonderful under my very large automated water fountain. No more telling my 5 dogs to stop spilling. My friend recommended you. Tku
Company replied
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing s... See more
Company replied
Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to f... See more
Company replied
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, United States
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I received the bathmat as a gift and upon opening it saw that it had been cracked. I emailed the company to inquire about the warranty And without hesitation they simply ask for my name and address so they could make it right immediately. With a million things to do everyday this was such a refreshing change from the hassle of everything else. In about As long as it took to write 5 sentences in email I had a replacement bathmat sent out. I couldn't have asked for an easier process and kinder people to have dealt with. Outstanding customer service and an amazing product.

Reply from Momo Lifestyle

Reply from Momo Lifestyle
This was the only brand I found that fit on my Triton water bottle, I’m so glad it works, not too loud, easy to set up and totally great!

Reply from Momo Lifestyle

Reply from Momo Lifestyle
The customer service was very helpful and their products are the real deal. The only people selling a reasonably sized stone bath mat, everything else is so small in comparison.

Reply from Momo Lifestyle
Such great customer service! Knowing this, I’d suggest anyone placing an order with the peace of mind that they care.

Reply from Momo Lifestyle
The drytomita mat is really cool! I’m excited to try it out. Customer service for Momo lifestyle company is quick to answer questions! Thank you.

Reply from Momo Lifestyle
I ordered the 5 gallon cover about a year ago and love it ❤️. I ordered another for a Christmas present for my mother-in-law. She loves it too!!! It is a great well made product, fits perfectly and is a great conversation piece. Thank you for the great product and customer service 😊

Reply from Momo Lifestyle

Reply from Momo Lifestyle
I like the product, it works as advertised. I have previously purchased a similar mat from a different company. While the quality of the mats is comparable, the other company provided the non-slip under layer to put under the mat. Momo should provide this essential piece as well.

Reply from Momo Lifestyle
The faucet looks great and is quiet. Customer service has been fantastic trying to assist us with a minor issue.

Reply from Momo Lifestyle
So far very pleased with this item. At first I had a few times with spills, but now that I amused to it, it works well. I will add that the instruction paper is so small it is hard to read. I haven’t been able to figure out the programable features, so I just use it on manual.

Reply from Momo Lifestyle
I wanted a simple stone rug to replace something that I had that was similar in a way but it was too old. This product was exactly as described, and I am enjoying it. My husband is too. I want to buy more but I don't have any where to really put them right now. I will figure something out though. It arrived fast too. Great shower mat for that everyday luxury!

Reply from Momo Lifestyle
The ease of website use. The excellent quality of the product. The packaging was very well made and appealing. Shipment was really fast and package arrived in excellent condition. The cost was fair. The product is a gift and I only need the recipients' satisfaction.

Reply from Momo Lifestyle
First of all I was impressed how quickly I received my order. Loved the MoMo Dry Pad for my kitchen sink so much, I decided to order 4 more for my bathrooms and for a gift for my daughter. My second order was delivered even sooner. I placed my second order on Tuesday 11/22/22 and received it on Saturday 11/26/22. That was over the Thanksgiving holiday. Very happy with the product and the great customer service.

Reply from Momo Lifestyle
They made it right! My water dispenser was defective and they made it so simple and easy to have it replaced. Great cust svc.

Reply from Momo Lifestyle
Was larger than expected which is good. Have only used once, but food was nicely cooked. Please don't ask to tip employees for an on-line order. It is tacky. Tips are meant to be for good service in an industry that provides a service.

Reply from Momo Lifestyle
The package arrived heavily damaged.
Update: Customer Service promptly replied and resolved by refund me.
I am looking forward to trying the product when it will become available.

Reply from Momo Lifestyle
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