Momsmeals Reviews 126

TrustScore 2 out of 5

1.8

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers found the food quality to be poor, describing meals as tasteless, small in portion size, and often containing undesirable ingredients or lacking fresh components. Issues with product quality were frequently mentioned, including concerns about preservatives, high sodium content, and meals not aligning with specific dietary needs. Reviewers also consistently reported negative experiences with delivery services, citing problems such as damaged meal trays, delayed shipments, and difficulties with heavy packaging. Some people were dissatisfied with the service, noting a lack of flexibility in addressing issues like damaged goods or incorrect orders. Additionally, many consumers experienced problems with their orders, including receiving incorrect items, missing components, or meals that were not properly sealed.

What people talk about most

Product

Users describe ambiguous interactions with the product. Many reviewers express disappointment with the food... See more

Quality

Clients share negative opinions on quality, with many expressing disappointment. Reviewers describe the food... See more

Delivery service

Customers consistently note negative experiences with delivery services. Many reviewers report issues such as... See more

Service

People report ambiguous experiences with service. While some customers found the service very caring,... See more

Order

Reviewers highlight negative aspects of order processing. Many customers report not receiving the specific... See more

Based on these reviews

Rated 2 out of 5 stars

I know people complain about the taste I don't care about that but I was supposed to be on a Mediterranean diet and no way in the world an I'm receiving is a Mediterranean diet. Who wants bioengineere... See more

Company replied

Rated 2 out of 5 stars

Busted meal trays and they will not replace. First shipment after hospital stay had 2 broken trays. Called promptly and was told my second shipment is being processed and no way to add 2 more trays.... See more

Rated 2 out of 5 stars

I get the heart healthy menu, unfortunately, because it is not a large number of choices and very low quality food. Such as, the Beef Taco with veggies menu, has maximum corn in it, which as you might... See more

Rated 2 out of 5 stars

Everyones tastbuds are different but for me these were the worst tasting 'meals' I had ever tried to eat. Took forever to heat. the plastic covering had to be cut off as it was glued on toooooo tight... See more

Company replied

Rated 1 out of 5 stars

Food is poor quality, small portions, seemingly lacking any fresh ingredients. Canned vegetables? Unbalanced & poor protien choice ( chicken patty vs breast, mystery ground meat? For upwards of $8/ me... See more

Company replied

Rated 1 out of 5 stars

The Mom's Meals website claims that their food is medicine. However, they fail to note that it is indeed BAD MEDICINE. I receive Mom's Meals through the local senior nutrition program. I'm complaining... See more

Rated 1 out of 5 stars

I have been using this service for two years and the whole experience has been going downhill. First of all the price per meal went up drastically $6.99 to almost $10.00 each. Portions are very small.... See more

Rated 1 out of 5 stars

The meals themselves, first getting the plastic cover off the meal good luck. First who pairs up Salisbury Steak with rice, they once had it right and it was a favorite of mine when it was Salisbury... See more

Rated 5 out of 5 stars

I was worried after reading bad reviews that the meals would be terrible but I have been pleasantly surprised. They are tasty with a good portion size and as a newly diagnosed diabetic they are helpin... See more

Rated 1 out of 5 stars

I just received our first week of mom's meals through my husband's Medicare advantage plan. I specifically told the nurse my husband must have a low carb low sodium diet due to heart disease and diabe... See more

Rated 1 out of 5 stars

I would leave zero stars if I could. From rude customer service. To discontinued favorites. To supervisors that don’t have time to speak to customers but have time to tell their reps what to tell the... See more

Rated 1 out of 5 stars

Mom's Meals was disappointing, and the only positive of the experience was that insurance provided it as a benefit for my mother after being discharged from the hospital. If I had paid my hard earned... See more

Rated 2 out of 5 stars

Digestive distress in your future. I am not food intolerant and tried most of menu options. The food leaves some kid of residue in plastic. You will be spending lots of time in the bathroom

Company replied

Rated 1 out of 5 stars

Meals delivered semi-cold, six days after the package inserts said it was shipped. The "Food Safety" person on the phone told me the food was fine to eat and had been shipped two days prior. The perso... See more

Company replied

Rated 1 out of 5 stars

I placed an order with Mom's Meals for a Medicare Advantage patient and was given a delivery date. Two weeks later, I followed up with the patient to confirm receipt—he hadn't received anything.... See more

Rated 1 out of 5 stars

I know several ppl who get these meals and every one of them try to give them to me because the meals are disgusting! The concept is great, however flavor matters to seniors believe it or not! These m... See more

Rated 1 out of 5 stars

My blood pressure has become elevated since eating Mom's Meals. I looked at the salt content, and realized that it is much higher than the foods I had prepared for myself. Every meal has lots of ch... See more

Rated 5 out of 5 stars

Mom's meals came to me due to a hospitalization. They are a lifesaver. Delicious meals although on the small side at times but in general a help to me as I can not do this for myself at this time.... See more

Rated 3 out of 5 stars

Food is ok. Because I know prepared meals are never the best unless you pay really high prices I accept convenience. Do not send cookies and the like that are already stale and you would break a to... See more

Company replied

Rated 1 out of 5 stars

I applied to moms meals shortly after I had to change my insurance. I contacted them to give them the current insurance info I got the rudest gentleman on the phone. He proceeded to tell me I couldn't... See more

Rated 4 out of 5 stars

food taste is fine, I like them, keep well in storage of freezer, and delivery man is friendly, I have heart friendly choice, and serving portion is just fine. I look forward to their continued variet... See more

Company replied

Rated 3 out of 5 stars

I am a recently homebound patient (I can go out but walking is painful). My insurance company said I qualify for Mom's Meals deliveries and other services for transport..ect. I like most menus fr... See more

Company replied

Rated 5 out of 5 stars

Good meals for my dying father, he really enjoyed them and the insurance company covered the cost and set up the delivery. And the driver was a really nice guy.

Rated 3 out of 5 stars

Despite being autistic, I'll eat almost anything. Except hotdogs! Horrible spongy gelatinous texture even when fried on a grill. It's gag inducing! Someone my mom knows doesn't like... See more

Company replied

Rated 5 out of 5 stars

I Love Mom's meals. They are sent to me every two weeks. I am able to choose which meals I want. I Love the breakfast items. I would recommend Mom's meals to Everyone. Very caring and professional com... See more

Company replied

Rated 1 out of 5 stars

Well the vegetables are spongy, there’s not taste no seasonings, when a pasta is served there’s not enough sauce on it. When meat is served it’s the smallest portions I’ve even seen & bland! Then the... See more

Company replied

Rated 1 out of 5 stars

Count me in with the rest of the folks who can't eat this slop. The bio chemical I gradients list takes up more space than the "food" inside. I felt guilty taking it to the food bank because the food... See more

Company replied

Rated 1 out of 5 stars

Same thing each week. A bunch of Mexican themed meals. 4 Meatless Mexican breakfast White beans with pretzel bites. Sure wish I’d gone with the other after hospital meal delivery. Gave 1/2 of... See more

Company replied

Rated 2 out of 5 stars

Busted meals almost every shipment because they saved money by no longer putting a cardboard seperator between tiers when packing - wasn't a problem before the pandemic.

Rated 1 out of 5 stars

This is my 2nd time using Mom meals. Bad experience both times. They need to come up with a better plan for the patient. First time being discharged I knew nothing about this but I was contacted by th... See more

Rated 1 out of 5 stars

They sent me the meals without giving me a menu without me telling them what I was allergic to they never called me I wound up giving the whole package to the food pantry I ate one meal and I had an a... See more

Rated 1 out of 5 stars

THe meals are terrible tasting and have combinations like tortellini and peas.....who does that? Mine were for diabetes and heart and they are all loaded with sodium and sugar.....not for me at all...... See more

Rated 1 out of 5 stars

we got the after hospital care meals. in hospital 10 days with lung removal and long recovery. Some of the meals had slits in the top part that is supposed to be sealed. I called them and they said to... See more

Rated 1 out of 5 stars

Rice rice rice, nearly everything has rice and my mom can't eat rice. There are very few selections without rice. The puree meals sounded good but she doesn't need that. Rice makes my mom's blood suga... See more

Rated 4 out of 5 stars

Firstly, I have read many of the reviews, and I was surprised to see that customers have been disappointed overall, and generally have experienced negative service related issue... See more

Rated 1 out of 5 stars

I finally read the entire label today and every meal has not only has bioengineered food, but way too many ingredients!!! I'm stopping this service.

Rated 1 out of 5 stars

Following hospitalization, I ordered 14 vegetarian meals and was sent 14 breakfast meals only. And of those 14 ‘meals’, there was only a choice of three different kinds of breakfasts meals! Disappoi... See more

Rated 1 out of 5 stars

MM's is not ready for prime-time; they are implementing a new system, with horrible customer service, and very low quality "foods" (if you can call them that, because they are ALL ULTRA-PROCESSED!)... See more

Rated 1 out of 5 stars

Have not much to say bad about customer service at this point, however, first shipment via UPS was late a NH d was told by their food safety department to throw away the meals. I opened the box and th... See more

Rated 1 out of 5 stars

These meals are terrible. Even for free after a hospital stay, I would never waste my time getting these again. So far I have tried 11 of the 14 sent. 99% went into the garbage disposal. Way too mu... See more

Rated 1 out of 5 stars

I'm not a picky eater by any means, especially if the food sent to me is free. But in order for someone to deliver anything to you, you must make it crystal clear to whoever is making that delivery th... See more

Rated 1 out of 5 stars

customer service is horrible! have called at least 6 times for various reasons and every person I have talked to was very rude, unfriendly, snarky and unprofessional they act like you are bothering th... See more

Rated 1 out of 5 stars

Never received any meal shipments or reshipments. Three were scheduled and (supposedly) reshipped when I didn't get the original.

Rated 1 out of 5 stars

I didn't get what I ordered.. Wish I had of read the reviews. Before I even ordered. The food is not very tasty. Small portions for that I could go to the grocery store and get the buffet. And come ou... See more

Company replied

Rated 1 out of 5 stars

My insurance offer me Mom’s meals meals on wheels that appeared to be a great idea being that I’m unable to really prep or cook meals. I begin to notice that the meals, were not... See more

Company replied

Rated 2 out of 5 stars

My shipping label but someone else's orders inside. Same meal for all 6 breakfasts bc customer service states 'They will replace any missing meals with the same exact meal as is policy' making breakfa... See more

Rated 1 out of 5 stars

My husband was recently in the hospital unexpectedly for four days. The majority of the time is was cognitively impaired. You called him while he was in the hospital. I wasn't there at the... See more

Rated 1 out of 5 stars

In addition to the food, which has changed for the worse, I’ve been asking since January for my delivery day to be changed from Thursday to Wednesday. Simple, right? Not by a long shot. I’ve repeated... See more

Rated 1 out of 5 stars

Wild animals won’t even eat bread and tried to give burger patty to starveing stray and he sniffed ran away I am in hills wild animals eat anything but wont touch this food beware animals are smarter... See more


1.8

Poor

TrustScore 2 out of 5

126 reviews

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Replied to 24% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Mom's meals came to me due to a…

Mom's meals came to me due to a hospitalization. They are a lifesaver. Delicious meals although on the small side at times but in general a help to me as I can not do this for myself at this time. Great service that I am glad was available to me at such a distressing time.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Rice rice rice

Rice rice rice, nearly everything has rice and my mom can't eat rice. There are very few selections without rice. The puree meals sounded good but she doesn't need that. Rice makes my mom's blood sugar spike every time she eats it, I don't see how rice is low in carbs or good for diabetic people. Also the meals looked very small.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Mom's Meals are salty, fatty and sugary

My blood pressure has become elevated since eating Mom's Meals. I looked at the salt content, and realized that it is much higher than the foods I had prepared for myself. Every meal has lots of cheese. There are no fresh vegetables and a very small variety of fresh fruit.
The fruit cups provided have syrup , the puddings are runny and very sugary. So the meals are salty, fatty, and sugary. Not a healthy diet. Since eating the Mom's Meals my health has gotten worse.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Not impressed with this program

This is my 2nd time using Mom meals. Bad experience both times. They need to come up with a better plan for the patient. First time being discharged I knew nothing about this but I was contacted by then per my insurance Company 2 weeks after being discharged from hospital. Took another 2 weeks to get my meals. Now this time out of Hospital 2 days contacted waiting on meals so I call them. Will be here tomorrow so took 3 days to deliver. That’s 5 days since discharged. I tried doing it before I was discharged myself but was told that’s not how it works yet your insurance Company’s knows your insurance the hospital, so why can’t you call and let them no your being discharged so you have meals to come home too! Now I’m being told I’m getting 12 dinner and 2 breakfast.Why!! Shouldn’t it be 7 breakfast and 7 dinner!!! Am I supposed to eat dinner for my breakfast!!! I ordered all breakfast for my next pack that follows. Not impressed at all with this program!

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Reads given a meal program as part of…

Reads given a meal program as part of my insurance benefit and naturally I took advantage of it. Read the reviews first and try not to let them Jade me. Yikes! Small portions and just plain bad food. The best part of it was a box which I gave my cat to play with and she really seem to enjoy it. It would be insane to pay out of pocket for this stuff and even the insurance would be a rip off. thanks for nothing mom

9 April 2025
Unprompted review
Rated 5 out of 5 stars

I’m a mother of two with stage 4 breast…

I’m a mother of two with stage 4 breast cancer that spread to my spine I was dropping 4 pounds a week, moms meals worked closely with my social worker and quickly got me set up with these meals I’m picky so I was hesitant, there are so many options they could use salt and pepper but being medically tailored I expected that I didn’t expect them to tastes so good or for the customer service to be so good, I’ve stopped losing weight an my kids can make them for me if I don’t feel well! Thank you guys so much for helping get back on the road to recovery I don’t know where I’d be without it thank you!!

7 April 2025
Unprompted review
Rated 2 out of 5 stars

These meals are barely child portioned

It is shocking how small these meals are - for 9.95 no less. You will be so disappointed. Sincerely, you can take your loved one to a restaurant and receive better quality, and larger portions for 10 bucks. Complete rip off. Sad taking advantage of people who need help with retiree budgets.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Pureed meals are great.

Pureed meals are great.
Mom's Meals has been a lifesaver for my husband. He has dysphasia and can only eat pureed food. They have a good assortment to choose from. We get 10 at time and they last 2 weeks, so we intermix them with other pureed foods that we make. But these are super convenient and my husband likes them. Thanks, Moms Meals!

4 April 2025
Unprompted review
Rated 1 out of 5 stars

Mom's meals is the most disgusting and…

Mom's meals is the most disgusting and revolting food that has ever been perpetrated upon the old and indigent.
The combinations are vile the vegetables taste like they were cooked last month and kept in the refrigerator till they were packaged up.
The quality in general is way below subpar and I fed most of them to my dog because no one in my family would eat them the rest I threw away.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

I was discharged from the hospital one…

I was discharged from the hospital one and 1/2 weeks ago. I qualify for meals through my insurance company. I have been in contact with momsmeals for the week and 1/2. I still don’t have any meals and now have to wait until Monday to get answers as to why this has taken so long. I will not recommend this company to anyone

12 March 2025
Unprompted review
Rated 1 out of 5 stars

This is not real food

This is not real food. I don't know what they are using for meat. All you get is a bunch of canned mixed veggies and an mystery entree'. I would not feed this to my dog and he probably wouldn't eat it. It was absolutely terrible and I would not recommend it to anyone. Waste of insurance monies.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Quality

The first entree, chicken/rice/cheese had a small piece of foreign material , unknown.
The second entree, teriyaki mix on rice. I also bit a piece of something that was not part of that dinner.
The portions are very small, and mostly carbs : rice and pasta . And sauce. Very little real meat.
After those 2 tries, I sent 2 weeks of their food back , unopened. Waste of my insurance benefit .

10 February 2025
Unprompted review
Rated 3 out of 5 stars

I don’t know what they think when…

I don’t know what they think when they’re putting those apples and other chopped fruit with all that raw oatmeal on top and all that fruit chopped up together but it tastes bitter there’s nothing good about it. Just just give me applesauce or pudding, cookie or fresh fruit because what you put in there is not edible. But thank you for trying.

20 February 2025
Unprompted review
Rated 1 out of 5 stars

They didn't help at all

I had a medical procedure on January 28th and went home on January 31st. I was told very light duty and they were having Moms Meals deliver 2 weeks of meals to make it easier for me.
I received a call and was asked about dietary restrictions, address, etc. Then was told I would be contacted when the meals shipped out. It's been crickets. I tried calling a couple other times and couldn't reach anyone. I finally reached someone today (Feb 10). I spoke with one person and explained the situation. He passed me to someone else. I again explained everything. I was again passed to someone else. I again explained everything and once again I was told I would be passed to someone else.
What's the definition of insanity??? I didn't want to keep going in circles and repeating everything over and over.
So much for being there during someone's time of need. Thanks a bunch Mom's Meals!

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

I've tried 2 of the meals so far. The pepper steak was a preform hamburger patty, about a tablespoon of diced peppers and a bland sauce over some penne pasta. The ravioli in a garlic sauce was not only tasteless, but the sauce was also gritty as if it was made from powder. The "seasoned" green beans were good, once I seasoned them.

10 January 2025
Unprompted review
Rated 3 out of 5 stars

Their food and customer service is…

Their food and customer service is excellent. The issue I ran into was with the company's they used for delivery. The boxes are delivered once a week, they weigh approximately 25#. The company did not deliver to my door, they left it in mail room 5 floors below and did NOT notify me when it was delivered. I was put on bed rest after surgery. Meals were great and tasted homemade.

19 December 2024
Unprompted review

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