Monday Merch Reviews 390

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often look even better in person than in photos. Many highlight the exceptional service, with staff being described as helpful, proactive, and efficient in guiding them through the process from design to delivery. The delivery service is frequently commended for its speed and reliability, even with tight deadlines and international shipments. However, some customers also mentioned minor issues, such as challenges with delivery planning towards the end of the process. A few people were dissatisfied with the quality of embroidery on logos, finding the stitching uneven and not meeting their expectations for a clean finish.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Reviewers frequently praise the... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products like tote... See more

Service

People report positive experiences with service, highlighting its fantastic nature from order placement to... See more

Staff

Consumers consistently find the staff to be highly professional, responsive, and supportive. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Monday Merch truly saved the day! We approached them with a tight deadline for an international shipment to Germany, and they handled it flawlessly. The quality of the items, specifically the tot... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. Customer success team is super attentive, friendly and supportive. Diane Trejo, Sarah van Ettinger and Anna-Maria Müller went above and beyond to make sure I p... See more

Company replied

Rated 5 out of 5 stars

Both the Sales and Customer Management teams were top notch, providing valuable advice and great recommendations on the designs, answering all our questions timely and with quality, and ensuring eve... See more

Company replied

Rated 5 out of 5 stars

The communication was always clear and straightforward. Towards the end, there were some challenges with delivery planning, but we still received all the sweaters on time. Even after delivery, when a... See more

Company replied


Company details

  1. Promotional products supplier
  2. Corporate gift supplier
  3. Ecommerce solution provider
  4. Promotional items
  5. Storage facility

About Monday Merch

Written by the company

All-In-One Merch Partner

Design, production, warehousing and shipping of your company merchandise and corporate gifts, all-in-one. Simply select products and let us do the rest. Learn more

Merch Packs

Create beautiful packs for employees, customers, and relations. Learn more

Merch Platform

Use our platform to manage designs company-wide, see stock levels, manage shipments, and automate merch activities. Learn more

Who we help

We help HR, Event Managers, Office Ops, Marketeers, Sales and Client Relations with organizing company merch and corporate gifts.

Get Started

Browse our products, request a quote, and get free designs in 24 hours. Browse products or get in touch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Very good experience

Very good experience. Communication from start to finish was very easy, quick and helpful. Everbody in our team is super happy with the quality of the products!

12 January 2026
Monday Merch logo

Reply from Monday Merch

Hi Laure,
Thank you for the great review! It’s wonderful to hear that the process was easy and that your team loves the quality of the products. We’d be happy to work with you again! 😊

Rated 5 out of 5 stars

Very Happy: Great Products & Great Customer Support

We were were happy with the finished products - the bottles we ordered were of great quality and the personalized print looked fantastic. Customer service was also great!

27 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Melanie,
Thank you so much for such a positive feedback! We’re thrilled to hear you were happy with the quality of products and the personalized print. It also means a lot to know our customer service met your expectations. We truly appreciate your support!

Rated 5 out of 5 stars

Friendly & helpful!

Super responsive, helpful and friendly team!

22 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Jessica,
Thank you for your positive feedback. We’re glad to hear that you were satisfied with the communication with our team 😊

Rated 5 out of 5 stars

Happy!

Quick responses & kept me updated on the progress. Very satisfied!

18 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Naära,
Thank you for your positive feedback. We’re pleased to hear you were satisfied with our communication and overall service 😊

Rated 5 out of 5 stars

the support team are amazing

the support team are amazing, they really know what their customers want/need, the design also pulls it out of the bag every time i am very happy working with monday merch

18 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Aaron,
Thank you so much for your kind words! We’re really happy to hear that our support team and designs have made such a positive impact. It’s a pleasure working with you, and we truly appreciate your support 😊

Rated 5 out of 5 stars

All good with this team!

17 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Daniel,
Thank you for you positive feedback. We are happy to hear that everything went well and you enjoyed working with our team. We’d be glad to work with you again in the future! 😊

Rated 5 out of 5 stars

Great experience!

We had a great experience working with Monday Merch for our Christmas gifts. Communication throughout the entire process was smooth, proactive, and reliable. They were incredibly supportive not only during production but already in the decision phase, helping us choose the right items and thinking along with us every step of the way.

They were very accommodating when we asked for handwritten notes, even adjusting the card format so longer individual messages would fit nicely. Shipping was handled with great care: we received tracking numbers for all orders, and the team actively checked in whenever there were delivery issues to make sure everything arrived safely and on time.

The feedback from our employees has been overwhelmingly positive — the gifts were genuinely loved. Overall, a highly professional, thoughtful, and dependable partner. We’d happily work with them again.

16 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Sophie,
Thank you so much for this wonderful and detailed feedback! We’re truly happy to hear that your Christmas gifting experience went smoothly and that our team could support you from the early decision phase all the way through delivery.
It was a pleasure helping you select the right items. Knowing that your employees genuinely loved the gifts means a lot to us. We really appreciate your trust and kind words, and we’d be delighted to work with you again in the future! 😊

Rated 5 out of 5 stars

Great experience, again

Quick, perfect communication and top quality

16 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Ilya,
Thanks a lot for your review! 😊 We really appreciate your positive feedback and are happy to know that you had a great experience.

Rated 5 out of 5 stars

5 stars

Great advice from the team, easy ordering and clear comms.

16 December 2025
Monday Merch logo

Reply from Monday Merch

Hi,
Thanks so much for your review! 😊 We’re happy to hear that you liked our service and that ordering process went smoothly.

Rated 5 out of 5 stars

great quality

16 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Chloe,
Thank you so much for your review! We are happy to know that you liked the quality of our products 😊

Rated 5 out of 5 stars

We ordered custom power banks from Monday Merch

We ordered custom power banks from Monday Merch and are very happy with the results. The quality met our expectations, and the entire process - from ordering to delivery - was smooth and well organized. Communication throughout was excellent, with clear updates and quick responses at every step. I would definitely recommend working with Monday Merch.

16 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Alina,
Thank you for taking the time to share your feedback! We’re glad to hear you’re happy with the quality and that everything from ordering to delivery went smoothly. Your kind words about our communication mean a lot to us.
We look forward to working with you again! 😊

Rated 5 out of 5 stars

Very good quality of the goods and the…

Very good quality of the goods and the prints, friendly help and timely delivery.

11 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Geneviève,
Thank you so much! We’re glad you liked the quality and prints, and that our team could help. We appreciate your feedback and hope to work with you again soon. 😊

Rated 5 out of 5 stars

Experience Evaluation

Easy and efficient process from order to delivery

11 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Michele,
Thanks so much! We’re happy everything went smoothly from order to delivery 😊

Rated 5 out of 5 stars

Great experience

10 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Martin,
Thank you so much for your review! We’re glad you had a great experience.

Rated 5 out of 5 stars

Really helpful design team

Really helpful design team - I don't have all that much experience designing merch so it was good to get help from the team to make sure my company got some really nice swag

9 December 2025
Monday Merch logo

Reply from Monday Merch

Hi Simon,
Thank you so much for your review! We’re really glad our design team could support you throughout the process. It’s great to hear that we could help you create merch your company is proud of!

Rated 5 out of 5 stars

Great Customer Experience from Start to Finish, and High Quality Merch

Both the Sales and Customer Management teams were top notch, providing valuable advice and great recommendations on the designs, answering all our questions timely and with quality, and ensuring everything arrives on time to our clients! The merch itself was also high quality and perfectly on brand.

It was our first ever merch pack and we could not have chosen a better partner! I highly recommend Monday.com for any company branded products!

26 November 2025
Monday Merch logo

Reply from Monday Merch

Hi Candice,
Thank you for taking the time to share such a thoughtful review. We’re delighted that our teams were able to support you throughout the process with timely communication, design recommendations, and reliable delivery. It’s great to hear the final merch aligned with your brand and quality needs. We’re honored to have been your partner for your first merch pack and truly appreciate your recommendation!

Rated 5 out of 5 stars

Excellent Service!

The ordering/review/approval process was extremely easy, and the service was very approachable and flowing between our company and the Monday Merch Team. Definitely recommend!

17 November 2025
Monday Merch logo

Reply from Monday Merch

Hi Karla,
Thank you for sharing your experience. We’re glad the ordering and approval process was straightforward and that our team’s communication with yours felt seamless. Your recommendation means a lot to us!

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