Monevium Reviews 35

Dear Thomas T,
Please note that this communication contains important information with regards to our relationship with you, by which we provide you with certain regulated payment services.
We regret to inform you that the Financial Conduct Authority (FCA) has, with our agreement, imposed restrictions on our business. These can be found in Monevium Ltd's FCA public registry entry.
While all parts of the undertakings agreed are important, you will note that we are not permitted, apart from with the consent of the FCA, to undertake any transactions in respect of client money, which is money we hold on your behalf, to effect payment transactions in accordance with your instructions.
We appreciate that this may cause you some concern. But please note, we are working with the FCA on an urgent basis to ensure that we can return funds to you as soon as possible and we will provide a further email update when this goes ahead.
We are required to notify you of the funds we hold on your behalf. Our records show that, as at Monday 4th March 2024, we hold 1869.66€ of your money.
If you have any questions or concerns please contact Support, but please be assured that we will contact you again with a further update in due course.
Kind regards,
Monevium
____________________________
My account was closed on January 13, 2024. With €1869.66 in my bank account.
On March 4, 2024, the above message was sent to me. They then asked me to send my account number and a bank statement in my name from another bank, to pay my money.
I did this twice, and there was total silence.
I send them a message to find out when they're going to transfer my money, but they don't reply and pretend not to read my messages.
I want to know when Monevium going to pay me my money? It will soon be 1 year that my money is blocked with you.
Pay my money. I need it urgently.

They asked me to wait a month, then 2 months until a supposed statement came out. What matters is that 6 months have passed and this company continues to withhold my money without any additional justification.Support says it is online but they don't respond, they blocked my account and access to it, despite the statement saying that I can regain access to the account by talking to support. But how can I do this if support is inactive and they no longer even respond to emails for over 3 months.

Dont use! Block my account. Provide all documents say support takes maximum 1 month,but already gone 2 months. And on email answering same every time. Dont use stole your money and block your account.

This company blocked all incoming and outgoing transfers without any prior notice or explanation. When asking for the reason, they can’t provide any relevant explanation or terms when transfers will live again. I have sent a deposit which was frozen for almost a month and now funds are stuck with no possibility to withdraw or transfer. Avoid this company

Poor services, poor customer support.

This company is Scam.. So their customer support said they locked all clients accounnts, also their web goes offline, which make me to think they are compromised abd there is leak on personal data.. Avoid them and report to regulators ..

I made a sepa transfert, and no money was received

Cryptocurrency is the new generational wealth. I think your cards should allow us trade crypto.

Fast in receiving payments. But not all payments comes in . Don’t know why. But yes great experience👌🏾✅

Application of an incredible poverty, with an armada of robots as only service (and which will not solve your problem, except while strolling you...).

I asked to close the account accordingly, without success so far since the online function is not working; it's going to be big nonsense... to flee!

Very polite, helpful customer support. Fast reaction time - thanks a lot
Easy-to-use application, works great.

two days Im trying to get answer why the transaction do not come

I've been using Monevium services for more than a year now and i'm absolutely satisfied with the way they work. First of all, the app is really simple which nowdays is a really important thing. The customer service is great. I know that the project is still very young and from time to time some issues and bugs can appear, but from my point of view, guys are dealing with this really good, caring for their clients and making our lives easier - what can be more satisfying for me as a customer than knowing that i'm in good hands? Thank you, Monevium!

It was difficult to login to app.For me to connect my account from web to app I had to asked my friend to help me which usually I am able to understand with login or registration but this connecting my own account with app was so difficult.. you should make easily for customers who has already account on web and wants to login to app .

Very good support it’s amazing fast serious really great

good communication with the team, quick problem solving

Amazing performance!

Really are enjoying the use of a platform. Fast and convenient at reasonable pricing. Kind Regards to our manager in the system.