Rep Nav returned all phone calls, as did his supervisor, Sean. Nav gave me a great comfort level. Everything promised was executed timely. I am very pleased with Monex's buy back policy, pick up pro... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a great experience buying my precious metals from Mr. Art C. Levine because he was very friendly, approachable, and a real professional. I was very satisfied with his honesty and integrity by do... See more
Monex makes buying precious metals very easy. My representative Don is amazing. Great guy, down to earth customer focused, pleasant professional, and patient. All in all always a great experience. Don... See more
Security Advisor Tony Arce is a true professional! He understands the value in owning physical gold (Gold Canadian Maple Leaf Coins). He explained why this is a better option than physical gold Exchan... See more
Company details
Written by the company
The Monex group of companies was founded by Louis E. Carabini in 1967 at a time when there were no gold dealers due to the 1933 federal law prohibiting gold ownership. Originally known as the Pacific Coast Coin Exchange, our initial business was primarily devoted to trade in pre-1965 U.S. silver coins and pre-1933 gold coins. At that point in time, increasing precious metals prices became evident to the investing public. For over 50 years, Monex has been one of America's trusted names in gold and other precious metals. With client transactions now totaling over $70 billion, Monex Deposit Company, established in 1987, is today America's premier precious metals dealer because of our dedication to customer service and satisfaction. Today, three generations of the Carabini family are now working with Monex, including founder Louis Carabini, his son Michael and Michael's daughters Cristina and AnnaMaria. In addition, more than 43% of Monex employees have been with the company for a decade or more. Our success and reputation have been built from long and fruitful relationships with our clients. As a result of our clients' trust in Monex, over 80% of our business is from clients doing repeat precious metals business, and about one-quarter of our new clients are referred to us by existing clients. Located in Newport Beach, California, Monex Deposit Company is home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best bullion dealer with a convenient market and competitive precious metals prices.
Monex Deposit Company has been America's Trusted Name In Precious Metals Investing for Almost 50 Years
Written by the company
- We are committed to serving your precious metals investment needs while providing the best pricing and easy two-way market
- Monex takes great pride to being home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best dealer with a convenient market and competitive precious metals prices.
Contact info
4910 Birch St, 92660-8100, Newport Beach, United States
- 800-444-8317
- support@monex.com
- monex.com
4.9
Excellent
4K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Difficulity is in selling to Monex
They won't buy your metal or coins unless you bought it from them. In this crazy market it will only make any potential new customers go elsewhere.
29 January 2026
Unprompted review
James is always polite and not pushy
James is always polite and not pushy. When he caought a mistake he corrected it quickly.
29 January 2026
Very easy transaction
The transaction was easy and I will certainly do business with Monex again.
28 January 2026
Sean Fallon
29 January 2026
Paul and Derrick were extremely helpful…
Paul and Derek were extremely helpful with the questions I had asked since I’m just getting started in the metal investing
26 January 2026
Art Levine was very good at telling me…
Art Levine was very good at telling me about the various metals and their recent trends. He was also very clear on the process and how I could proceed.
29 January 2026
Reply from Monex Deposit Company
Thank you for your comments. We are glad to hear you are happy with your account representative!
C. Collins
Monex
Account Nanager Knologe and direct to…
Account Nanager Knologe and direct to rhe point
28 January 2026
Frank did a great job!
27 January 2026
Reply from Monex Deposit Company
Thank you for your comments. We are glad to hear you are happy with your account representative!
C. Collins
Monex
prompt sale conclusion
26 January 2026
The people !
26 January 2026
Reply from Monex Deposit Company
Thank you for your comments. We are glad to hear you are happy with your account representative!
C. Collins
Monex
Representative is always helpful!!
26 January 2026
Mark makes it very stress free
26 January 2026
I like my rep Dan, very professional and helpful.
Every one of my purchases have always been handled with timelyness and efficiency
Randy
23 January 2026
Initial experience with Monex
Spoke with Tony and got what I needed quickly. We will see how the delivery goes next. Thank you.
23 January 2026
Your rep Travis was excellent
Your rep Travis was excellent. He explained the process in detail, and answered all my questions.
23 January 2026
Frank Castro
22 January 2026
Fabulous Customer Support
I had a misunderstanding with Monex, Lee worked with me for ages to resolve the issue.
Lee was very patient and did a wonderful job. I really appreciate Lee's help and support in getting this matter resolved
21 January 2026
Unprompted review
We completely enjoyed working with Don…
We completely enjoyed working with Don Stockton today, to place our first ever precious metal purchase. We asked our questions, and he answered all of them, and was extremely patient with us. The way good business was conducted. Then we asked him for his advice on what were purchasing, and he provided his advice on a changer that suggested. It did not change the value of our, but it made very good sense, and we took his advice. This is there type of person that we enjoy working with. Our first call, first purchase, and we feel really good working with Don with all of his experience in this business. We'll be back!
21 January 2026
Dan made this a wonderful experience!!!
21 January 2026
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