The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been doing business with y'all for many years. I feel comfortable in y'all being fair to me. Your employe, Peter Stoutjesdijk is very nice and he represents y'all in a fabulous way. I thank... See more
Company replied
Monex's strength is in their customer service. Sometimes their website is a bit clunky, but if you call them, a real person always picks up and they're always helpful. Highly recommended for FOREX and... See more
Company replied
While I rarely speak to the same person twice, the staff at Monex are always anxious to please and oblige. ... but is Monex open to suggestions? How about a monthly statement showing the ending bala... See more
Company replied
Company details
- Non-bank financial service
- also in
- Currency exchange service
- Financial Institution
- Money transfer service
- Payment service
Written by the company
Monex Global, part of Monex S.A.P.I. de C.V. (“Monex”), specializes in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implements well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Contact info
United States
- hello@monexglobal.com
- monexglobal.com
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Monex
Thank you for your feedback! We’re glad to hear you find Monex consistently reliable. We truly appreciate your continued trust and support!
Reply from Monex
Thank you for your kind feedback! We’re glad to hear our team was responsive and provided friendly service with a smile. We truly appreciate your trust in Monex!
Performed exactly as expected,
13 May 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear everything performed exactly as expected. Providing reliable and consistent service is always our goal. We truly appreciate your trust in Monex!
Reply from Monex
Thank you for your feedback! We’re glad to hear you’ve had a very good experience with Monex. We truly appreciate your support and your trust in our team, and we’ll continue working hard to make every experience even better.
Good monex USA
18 May 2026
Unprompted review
Reply from Monex
Thank you for your feedback! We’re glad to hear you’ve had a good experience with Monex. We truly appreciate your trust and support!
Reply from Monex
Thank you for your kind feedback! We’re delighted to hear that you find our service amazing and helpful. We truly appreciate your trust in Monex!
Reply from Monex
Thank you for your feedback! We’re glad to hear your experience with Monex has been fun and amazing. We truly appreciate your support!
Reply from Monex
Thank you for your kind feedback! We truly appreciate your trust in Monex!
Personal service....
11 May 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you value the personal service we provide. Building strong relationships and delivering attentive support are very important to us. We truly appreciate your trust in Monex!
I always provide quick responses
I always provide quick responses, and payments are processed promptly and correctly.
11 May 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear that our team consistently provides quick responses and that your payments are processed promptly and accurately. We truly appreciate your trust in Monex!
Reply from Monex
Thank you for your feedback! We’re delighted to hear you received great service. We truly appreciate your trust in Monex!
Easy and trust
30 April 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you find our service easy and trustworthy. We truly appreciate your trust in Monex!
Reply from Monex
Thank you for your feedback! We’re glad to hear you got the help you needed quickly. Providing fast and reliable support is always our priority. We truly appreciate your trust in Monex!
For the excellent service they have.
23 April 2026
Reply from Monex
Thank you for your kind feedback! We’re delighted to hear you’re happy with the excellent service we provide. We truly appreciate your trust in Monex and look forward to continuing to support you.
Good customer service and efficient…
Good customer service and efficient online portol.
22 April 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you’re happy with our customer service and efficient online portal. We truly appreciate your trust in Monex!
It always goes smoothly
22 April 2026
Reply from Monex
Thank you for your feedback! We’re so glad to hear that your experience always goes smoothly. Providing a seamless process is exactly what we strive for. We truly appreciate your trust in Monex!
We have been working with MONEX for 9 years
We have been working with MONEX for several years and their customer service is always outstanding. They are fast to respond, answer any questions, and process our requests quickly!
22 April 2026
Reply from Monex
Thank you for your wonderful feedback and for being a valued client for several years! We’re delighted to hear that our customer service continues to be outstanding and that our team has been responsive, helpful, and quick to process your requests. We truly appreciate your continued trust in Monex and look forward to supporting you for many more years to come.
efficiency is what matters most!
20 April 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear that efficiency is what matters most to you and that we’ve been able to deliver on that. Providing fast, reliable service is always our priority. We truly appreciate your trust in Monex!
Team is awesome!
20 April 2026
Reply from Monex
Thank you for the great feedback! We’re thrilled to hear you think the team is awesome. We truly appreciate your support and your trust in Monex!
Reply from Monex
Thank you for your feedback! We’re glad to hear you’re happy with our quick and reliable service. We truly appreciate your trust in Monex!
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