The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been doing business with y'all for many years. I feel comfortable in y'all being fair to me. Your employe, Peter Stoutjesdijk is very nice and he represents y'all in a fabulous way. I thank... See more
Company replied
Monex's strength is in their customer service. Sometimes their website is a bit clunky, but if you call them, a real person always picks up and they're always helpful. Highly recommended for FOREX and... See more
Company replied
While I rarely speak to the same person twice, the staff at Monex are always anxious to please and oblige. ... but is Monex open to suggestions? How about a monthly statement showing the ending bala... See more
Company replied
Company details
- Non-bank financial service
- also in
- Currency exchange service
- Financial Institution
- Money transfer service
- Payment service
Written by the company
Monex Global, part of Monex S.A.P.I. de C.V. (“Monex”), specializes in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implements well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Contact info
United States
- hello@monexglobal.com
- monexglobal.com
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Monex
Thank you for your thoughtful feedback! Delivering reliable, responsive support is always our priority. We truly appreciate your trust in Monex USA!
It's all about promptness and customer…
It's all about promptness and customer service. Those are most important to me and Monex always delivers.
2 March 2026
Reply from Monex
Thank you for your thoughtful feedback! Delivering reliable, responsive support is always our priority. We truly appreciate your trust in Monex USA!
Once I was set up
Once I was set up, it was very easy to do the foreign currency transfers very fast and efficient, as well as cost-efficient
24 February 2026
Reply from Monex
Thank you for your feedback! We appreciate your trust in Monex USA and look forward to continuing to support your international payment needs.
The portal is very user friendly
The portal is very user friendly. We used to have a regular customer service rep to call if we have questions. We haven't had a need to contact Monex, but it is nice to know if there is an assigned customer service rep for our account.
19 February 2026
Reply from Monex
Thank you for your thoughtful feedback! We’re glad to hear you find the portal user-friendly and that your experience has been smooth enough that you haven’t needed to reach out. We truly appreciate your continued trust in Monex USA!
Always right on the ball and extremely…
Always right on the ball and extremely helpful. Highly recommend Monex for all your currency needs.
16 February 2026
Reply from Monex
Thank you for the fantastic recommendation! We’re so glad to hear that our team has been attentive and extremely helpful. Your trust means a great deal to us, and we truly appreciate you recommending Monex USA for currency needs.
customer relation & dialogue AWESOME
12 February 2026
Reply from Monex
Thank you for the amazing feedback! We’re thrilled to hear that our customer relationships and communication have been awesome. Building strong, responsive dialogue with our clients is something we truly value. We appreciate your trust in Monex USA!
Reply from Monex
Thank you for your feedback! We appreciate your trust in Monex USA!
Reply from Monex
Thank you for your feedback and for being a valued Monex USA client.
Art Levine GREAT JOB!!!
Art Levine! Fantastic guy! GREAT salesman, Very knowledgeable Works FOR the customer. GAVE ME OPTIONS !!! No one else did! I'll be back to do More business!!!
30 January 2026
Unprompted review
Reply from Monex
Thank you for the amazing feedback! We look forward to working with you again soon—thank you for choosing Monex USA!
I like the service
I like the service, it is great, the reps are very helpfull. I would work on the operations side to have the accounts reconciled faster, they sometimes take a long time to credit the funds.
28 January 2026
Reply from Monex
Thank you for your thoughtful feedback. We’re glad to hear you’re happy with our service and find our representatives helpful. Thank you for choosing Monex USA and for helping us get better.
Monex is very easy to deal with
Monex is very easy to deal with. Either on line or by email or phone, they are thorough and helpful
28 January 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you find Monex easy to work with across our online platform, email, and phone support. Providing thorough and helpful service through every channel is important to us. We appreciate your trust and look forward to continuing to support you.
Website is well designed
The website is very easy to use and when I have needed assistance, my requests were answered promptly.
21 January 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you find our website easy to use and that our team has been prompt in assisting you when needed. We appreciate your trust in Monex USA and look forward to continuing to support you.
Monex is very attentive to the needs of…
Monex is very attentive to the needs of their customers! They make themselves available to provide resources to their customers. The website is user friendly! Our company is so thankful for Monex! We highly recommend them!!
20 January 2026
Reply from Monex
Thank you for such a wonderful review! We’re delighted to hear that our team’s attentiveness, available resources, and user-friendly website have made a positive impact on your company. Your appreciation and recommendation truly mean a lot to us. We’re grateful for your trust in Monex USA and look forward to continuing to support you!
Very attentive to my requests
20 January 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear our team has been attentive to your requests. We appreciate your trust in Monex USA and look forward to continuing to support you.
Monex USA stands out for secure and…
Monex USA stands out for secure and straigtforward precious metals trading
7 January 2026
Unprompted review
Reply from Monex
Thank you for the kind review! While we don’t offer precious metals services, we are here to assist with any foreign currency needs you may have. Don’t hesitate to reach out!
good and reliable service
16 January 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you find our service good and reliable. We appreciate your trust in Monex USA and look forward to continuing to support you.
A+ Service
I’ve been using Monex for a couple of years now. Their website is easy to navigate and use. Their customer service is top notch, always willing to help out in a very timely manner.
15 January 2026
Reply from Monex
Thank you for your great review! We’re happy to hear you’ve found our website easy to use and our customer service consistently responsive. We appreciate your continued trust over the past few years and look forward to supporting your needs going forward.
My experience with Monex has been…
My experience with Monex has been excellent. The platform is user-friendly, and their customer service team is responsive and helpful.
15 January 2026
Reply from Monex
Thank you for your kind feedback! We’re delighted to hear that you’ve had an excellent experience and that our platform and customer service have met your expectations. We truly appreciate your trust in Monex USA and look forward to continuing to support you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.