Money Ladder Reviews 245

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and clear communication, making complex processes easy to understand. Many people highlight the outstanding customer service, noting the personalized and empathetic approach that made them feel comfortable and at ease during stressful situations. The overall service is frequently described as excellent, with consumers appreciating the efficiency and seamless user experience from start to finish. Reviewers are particularly impressed with the thorough explanations and the time taken to answer all their questions without rushing, which instilled confidence in their decisions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional and... See more

User experience

Consumers find the user experience to be positive, highlighting a seamless and comfortable process from start... See more

Based on these reviews

Rated 5 out of 5 stars

The whole process went very smoothly thanks to Noah F who explained everything clearly. He listened to my story about my previous experience with a Debt Relief program then he explained how they do... See more

Company replied

Rated 5 out of 5 stars

Noah was easy to talk to and clear to understand. Overall a five out of five rating due to him explaining each detail and asking if I had any questions throughout the application and the follow-up. He... See more

Company replied

Rated 5 out of 5 stars

I spoke with Donna W. and she was simply amazing. Donna has gone above and beyond my expectations in helping me with a matter that I could not get any resolution on prior to speaking with her. I want... See more

Company replied

Rated 5 out of 5 stars

I would give Noah 100 stars. He was so great, very thorough, explained the process well, went step by step, is extremely communicative, and just all round made this enrollment experience great. I'm ha... See more

Company replied


Company details

  1. Loan agency
  2. Non-bank financial service

Written by the company

Our Company has over 10 years of focusing on individual successes, which range from customer technical experiences to finances. We pride ourselves in providing a premium experience to assist customers in finding personal freedom, while planning for a comfortable future. We're excited to change the financial industry by truly focusing on the individual, instead of just their finances. After getting to know you, we customize each program to meet your individual needs. The traditional financial industry thinks of you as a number and just focuses on how to monetize your decisions. We want to know you, then we can better serve your needs. No longer are you just a number, you're a person who needs a partner to understand you and work for you. Our qualified staff of certified National Financial Educators Council Coaching Professionals work with you no matter the situation to help understand and navigate your way through the financial landscape. We assist you through your challenges and partner with you to uncover and explore new opportunities. Our certified Coaches utilize educational resources and financial partners to elevate your financial situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I'm giving mixed results because I…

I'm giving mixed results because I received a letter in the mail from money ladder stating I was pre approved for a loan/debt consolidation. My problem is the letter came in a envelope that had state of New York at the top and money ladder is a private company. In the letter it states money ladder interest rate reduction loan. Never mentioned was the debt settlement option which is different from the debt consolidation loan/cash . I believe debt settlement can be a option for certain circumstances but if a program is good you never have to mask it !

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Mike Weaver and Melody were…

Mike Weaver and Melody were professional, friendly, and knowledgeable. Their service was exceptional. They were genuinely customer-focused and the process was seamless; great experience from start to finish. Thank you both!

3 April 2026
Unprompted review
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Reply from Money Ladder

We're excited that you were able to work with both of our team members Mike and Melody. They are some of our best. Happy to hear you had a great experience. Thank you!

Rated 5 out of 5 stars

He was very kind and helpful.

He was very kind and helpful.
Hi good knowledge with the program helped ease my mind:)
He was very good at his job

19 March 2026
Unprompted review
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Reply from Money Ladder

Glad to know you had a great experience. Thanks for the feedback!

Rated 5 out of 5 stars

Jason was very patient and thorough…

Jason was very patient and thorough with me. I was very apprehensive when I first called. He made me feel at ease in secure and that this was the program for me to receive the help that I need. He spent a lot of time with me and explained everything that I could understand

12 March 2026
Unprompted review
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Reply from Money Ladder

Jason is really experienced! We're glad that you were able to work with him and you had a great experience. Thank you!

Rated 5 out of 5 stars

Jason was very helpful

The man I talk to Jason Murphy was very respectful. Very knowledgeable. Very truthful and a very nice to talk to

17 February 2026
Unprompted review
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Reply from Money Ladder

Happy that you were able to work with Jason. He has a lot of experience and we hear this feedback a lot. Thanks so much!

Rated 5 out of 5 stars

Everyone I spoke to was super kind and…

Everyone I spoke to was super kind and understanding about my situation (Tracy and Mike). The process was thorough but efficient, and I feel better than I did before speaking to them. I would definitely recommend Money Ladder to anyone.

11 February 2026
Unprompted review
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Reply from Money Ladder

So glad that you got to work with the Money Ladder Team. Happy to hear you would recommend us. Thanks so much!

Rated 5 out of 5 stars

Jason was very helpful

Jason was very helpful and knowledgeable, Good guy to talk to and had patience with me.

4 February 2026
Unprompted review
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Reply from Money Ladder

Happy to hear you had a great experience with Jason! Thank you.

Rated 5 out of 5 stars

Jason was very helpful

Jason was very helpful! He explained everything clearly so I could make the best decision for my financial future. Money ladder helped me to resolve the debt I have accumulated over time. I appreciate them for their assistance and professionalism!

30 January 2026
Unprompted review
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Reply from Money Ladder

Glad to hear you had a great experience with Jason! Thank you.

Rated 5 out of 5 stars

well i was a little nervous at first…

well i was a little nervous at first but Heather truly made things understandable, and a kind ear. Gracias

12 January 2026
Unprompted review
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Reply from Money Ladder

Glad you were able to work with Heather and she made things easy for you. Thank you!

Rated 5 out of 5 stars

I spoke with Donna W

I spoke with Donna W. and she was simply amazing. Donna has gone above and beyond my expectations in helping me with a matter that I could not get any resolution on prior to speaking with her. I want to thank your company for having such an excellent employee. If I had a dozen Donna's working for me, I would be a very prosperous businessman indeed. Donna W. is a true gem. Thank you.
Brian C.

18 December 2025
Unprompted review
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Reply from Money Ladder

We wish we had a dozen as well Brian! Glad you had a great experience with Donna. Thank you.

Rated 5 out of 5 stars

Scott

Scott
Spoke to Jason. He was kind, outline the options, answered many questions I had walking through the process.

16 December 2025
Unprompted review
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Reply from Money Ladder

Glad to hear Jason was able to discuss options and answer all of your questions. Thank you!

Rated 5 out of 5 stars

Jason M

Jason M. was very informative and made everything very easy to understand. Highly Recommend for anyone looking to consolidate debt!

10 December 2025
Unprompted review
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Reply from Money Ladder

Thank you so much for the recommendation! Glad to hear that Jason M was made the process smooth for you.

Rated 5 out of 5 stars

Money ladder is one of the best…

Money ladder is one of the best decisions me and my husband have ever made. It’s completely life-changing. We went from so much debt. We didn’t know what to do to being almost debt-free within three years. We also were able to buy a truck without a cosigner just the two of us because we became partnering with this company to help pay off our debt. I would recommend this 100% to anybody that needs help. They’re all super friendly understanding. Heather is one of the best people we ever dealt with and she’s super friendly.

20 November 2025
Unprompted review
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Reply from Money Ladder

We're so happy to hear that you have had such great results over the years. This is why we do what we do. Glad Heather was able to help you throughout this process of becoming debt free. Thank you for the recommendation!

Rated 5 out of 5 stars

Helpful Heather!

It is important for the agent to have knowledge, patience, and make communication between the agent and customer confident and comfortable! Heather was all of these and more! Wonderful to work with !

15 October 2025
Unprompted review
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Reply from Money Ladder

Glad to hear that Heather exceeded your expectations! Thank you.

Rated 5 out of 5 stars

Bettina’s kindness and customer service…

Bettina’s kindness and customer service deserves 5 stars!! This program has been a godsend. It has saved me thousands of dollars in compound interest & and my time in debt. I’m so grateful. Bettina is hands down the absolute best

5 August 2025
Unprompted review
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Reply from Money Ladder

We agree that Bettina is the best. Happy that you were able to work with her. Thank you!

Rated 5 out of 5 stars

Excellent customer service and program

"Bettina was a God send for us. We are older and retired and have never needed help before.
It's been such a relief!
Thank you so much for helping us be able to enjoy our retirement years again!"

5 September 2025
Unprompted review
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Reply from Money Ladder

That is really amazing to hear! So glad you enjoyed working with Bettina and can provide some relief.

Rated 5 out of 5 stars

Justin is awesome! Ask for him!!!

Justin made our debt relief experience super easy and explained every step of the way. It made us feel comfortable. We will definitely refer Justin to our friends or family if they ever need any debt relief help. Thank you so much Justin ❤️

22 August 2025
Unprompted review
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Reply from Money Ladder

We're so happy you were able to work with Justin! Thank you so much for the recommendation.

Rated 5 out of 5 stars

Noah Ford

Noah was super friendly, clear, and helpful. 5 stars for Noah!

2 September 2025
Unprompted review
Money Ladder logo

Reply from Money Ladder

Happy to hear you had a great experience. Thank you!

Rated 5 out of 5 stars

noah helped a lot

noah helped a lot! thank you!

29 August 2025
Unprompted review
Money Ladder logo

Reply from Money Ladder

Glad to hear he helped! Thank you.

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