MoneyLion Reviews 

28,116
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 403 reviews, reviewers had a great experience with this company. Customers truly appreciate the user-friendly application, noting that the mobile platform is very easy to navigate and consistently provides quick financial assistance when needed. Many consumers also find the cash advance options and credit building tools extremely helpful for managing unexpected expenses and improving their overall financial stability. However, some people mentioned experiencing frustrating issues with inconsistent repayment amounts, unexpected account charges, and unhelpful customer support responses during their time using the service. A few reviewers also expressed deep dissatisfaction regarding difficulties in resolving unauthorized transaction claims and getting direct deposit verifications processed correctly through the system.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, highlighting both convenient funding and significant... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported by reviewers. Many people... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary widely. While many reviewers... See more

Application

Customers had positive experiences with application, highlighting that it is a quick, easy-to-use tool... See more

User experience

People report positive experiences with user experience, highlighting how quick, convenient, and easy it is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moneylion offers many different ways to accure cash wether it be borrowing earning or investing., even through referrals. However those of us that don't have direct deposit only get 5$ and 50$ for tho... See more

Company replied

Rated 4 out of 5 stars

My experience with MoneyLion so far has been good. The only complaint I have is I have more than one account and this other account I use I can't link it up to MoneyLion. The banking institutions Mone... See more

Company replied

Rated 4 out of 5 stars

This is my second review of MoneyLion, and unfortunately, I am removing a star. After repaying the loan, a $3.00 remainder suddenly showed up on my account, even though they are the ones who withdrew... See more

Company replied

Rated 5 out of 5 stars

MoneyLion is legit, the application is very user friendly. Customer support agents; are usually. very knowledgeable and kind. Also There are an array of tools, and resources:To utilize everything... See more

Company replied


Company details

  1. Financial Institution
  2. Bank
  3. Financial advisor

Written by the company

MoneyLion provides personal loans and other financial products that are personalized for every customer's unique financial situation. We believe that data and transparency allow our customers to be better borrowers and improve their financial health. That’s why we empower all of our customers with tools like free credit monitoring and bank alerts to track their spending.


Contact info

3.8

Great

TrustScore 4 out of 5

28k reviews

5-star
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Asks customers to review

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3.8

All reviews

(28,116)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company helps you get money…

Amazing company helps you get money when you need they also help you providing amazing customer support that gladly honesty wants to help people.

15 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re on the hunt for feedback like yours, and we’re thrilled to have you in our squad! Let’s crush it together and make magic happen! 🌟💰✨

Rated 5 out of 5 stars

Very helpful great people when I needed…

Very helpful great people when I needed help

10 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks for trying out our products and giving us the lowdown! We’re stoked to hear that you’re getting the most out of them. Keep the feedback coming! 💯🥳💪

Rated 4 out of 5 stars

I had no issues applying for an…

I had no issues applying for an account.
I was able to reschedule a payment date through customer service with no problems.I would recommend Moneylion to my family and friends.The Moneylion customer service reps are professional and helpful.

27 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks for the feedback! We’re striving for those five stars and look forward to reaching that goal with you! 🔥🎯

Rated 5 out of 5 stars

A lifesaver

I stated using Money lion i think in less than a year. The service has been great! As soon as I pay off the loan the money comes in right away which is a big help to me. i would recommend Money Lion to everyone.

27 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re pumped you’re pumped! Thanks a ton for being the absolute best part of MoneyLion! 🤩🤝

Rated 5 out of 5 stars

Moneylion is the best cash advance app

Moneylion is the best cash advance app, that I used,, I tried 10 other but wasn't easy as this one

8 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

You’re the wind beneath our financial wings. Thanks for the review, legend!💸💗🤩

Rated 4 out of 5 stars

Customer Service

I've expressed my opinion in previous question.
I don't agree with being charged a 7.98 fee each time I request a 100.00 Give me the option of selecting more than a hundred at a time, and charge the fee only once.
I don't completely understand the tipping ...we are already getting charged for the initial request .

24 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We sincerely appreciate your input and thanks for the feedback! We’re striving for those five stars and look forward to reaching that goal with you! 🎯💯

Rated 5 out of 5 stars

This app is honestly amazing

This app is honestly amazing

25 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Huge thanks for the sweet words! Hearing this kind of feedback totally makes our day. We’re lucky to have you as a member of our crew! 💪🤗

Rated 5 out of 5 stars

This app is user friendly.

23 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks for leaving us such a positive review! Your feedback means the world to us! We love helping members like you achieve their financial goals each step of the way. Thanks for being the best part of MoneyLion.

Rated 1 out of 5 stars

This is my second review of this…

This is my second review of this dishonest company. I told them not to take the repayment out of my checking account by email and chat well in advance. They did anyways and my checking account has been negative $500. Them taking the full amount out at once also violates their own repayment policy.

Oh they responded after my first bad review promising to take care of everything. LIES! Now they are asking if it was really them that took that money out! Yes, and I sent them screenshots of my bank statements showing proof of it and my negative balance. I have also sent them a copy of their own repayment policy.

22 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Sorry to hear this was your experience. We've reached out to you via email so we can look into this and help make things right. Thanks for giving us the chance to follow up!

Rated 5 out of 5 stars

Very reliable service !

Very reliable service !! Fast and quick

20 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Big shoutout for hitting us with that five-star love and awesome review! You’re the real MVP of MoneyLion. 😎🤩😍

Rated 1 out of 5 stars

Loyal Customer for Years

I have been using this service for years and their automated system all of a sudden got confused on when my direct deposits hit even though its every 2 weeks like always. I asked for them to move my instacash repayment to match back up and they let me know i will be penalized for that, doesn't matter to them if you have been a loyal customer. Do not use them. This was also after being disconnected 7 times by 7 agents in chat. EDIT to response: I never heard back from anyone at Moneylion at all. Unable to change review.

19 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We apologize for the experience you've had and want to see how we can assist. We will reach out to you directly via email to help resolve your concern. We look forward to working with you!

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with. I’m very happy with my experience with them.

20 July 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Having you in our crew is a privilege and a half! Thanks for hitting us up with that positive review—you’re a rockstar! 🚀😍🙌

Rated 1 out of 5 stars

This place is a joke

This place is a joke. I waited 1 hour and 10 to speak to the fraud dept and when I finally did she didn’t email me like she was going to do so I could send a police report on fraud. I don’t recommend they have let a fraudster create an account for my mom. It’s been 10 working days sense I have heard back. Don’t use this company.

12 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Hi Karen, we know this has been frustrating, and we’re sorry for the hassle. Let’s get it sorted—just fill out this form and our Customer Advocacy team will jump in to help from there: https://mlion.info/customerhelp.

Rated 5 out of 5 stars

There so easy to work with helps when…

There so easy to work with helps when you need it or they try to do there best and they answer any questions you may have

3 April 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Having you in our crew is a privilege and a half! Thanks for hitting us up with that positive review—you’re a rockstar!🤩💸

Rated 4 out of 5 stars

So far im happy with experience

So far im happy with experience

1 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks for trying out our products and giving us the lowdown! We’re stoked to hear that you’re getting the most out of them. We’re striving for those five stars and look forward to reaching that goal with you!😇🫶

Rated 2 out of 5 stars

A $500 so called refund was taken out…

A $500 so called refund was taken out of my Moneylion account on May 13th, 2026. That so called refund sent that account into a negative $440 balance immediately. Said refund was not returned to me in any form whether it be credited back to my financial institution or a check. I have sent bank statements for the last 2 months showing the refund has not been sent or deposited into my bank. All correspondences have been through E-mails since calling the posted phone numbers do not work. The standard numbers are phone banks only take information note complaints but offer no remedy. Even a request to speak to a supervisor is ignored. Even when assured that a supervisor will return a call is given none are followed up on.

13 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We sincerely appreciate your input. We’re sorry for the experience you’ve had. A member of our team has reached out to you directly to assist further. We look forward to hearing from you and resolving this together.

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