AWFUL. We never get our messages. We are a Washington DC law firm. Once Moneypenny took over for VOICENATION we never got our messages. This is the WORST experience imaginable. Our final suggestion:... See more
Company replied
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See what reviewers are saying
Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The C... See more
Company replied
Our account rep, Amber Johnson, has been great to work with. Our requests are always taken care of in a timely manner. The cutomer service representatives are always polite and do a great job of sendi... See more
Company replied
I have had the pleasure of working with Amber Johnson at a handful of properties over the past few years and she has consistently been a HUGE help. Always happy to help, quick to respond and consisten... See more
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Company details
Written by the company
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Contact info
United States
- 866-766-5050
- moneypenny.com/us
4.5
Excellent
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thalia listened to my questions and…
Thalia listened to my questions and understood my ask. She then found a solution and implemented. Wonderful customer service.
13 August 2026
Unprompted review
Reply from Moneypenny
Thank you for sharing your experience! We're glad to hear that Thalia met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Very kind and helpfull.
12 August 2026
Unprompted review
Reply from Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Reply from Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
MoneyPenny Review
Chris, Amber, and Lauri have been INCREDIBLE to work with during our team's onboarding with MoneyPenny. I am so grateful we made the switch to MoneyPenny and couldn't be more excited about this partnership, their level of customer service and detail, and overall experience as a team.
29 July 2026
Unprompted review
Reply from Moneypenny
Thank you for sharing your experience! We're glad to hear that Lauri, Amber, and Chris met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
AWFUL
AWFUL. We never get our messages. We are a Washington DC law firm. Once Moneypenny took over for VOICENATION we never got our messages. This is the WORST experience imaginable.
Our final suggestion: RUN
1 July 2026
Unprompted review
Reply from Moneypenny
We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us at 866-766-5050 or reviews@moneypenny.com so we can investigate this further and make things right.
Absolute Trainwreck of a company. No solutions and when pressed their souliton was they would drop my account.
Absolute Trainwreck of a company.
6 February 2026
Unprompted review
Reply from Moneypenny
Hi John,
We're sorry to hear that your experience has not met your expectations. After receiving your email, we responded with the intention of working together on a solution and remained available to continue that conversation. While we weren't able to reconnect, we would still welcome the opportunity to review your concerns and discuss possible options. If you're willing, please reach out to us directly at reviews@moneypenny.com so we can work toward a resolution with you.
MoneyPenny Support is there for you!
Marti was very responsive and knowledgeable for all things answering service support. He listened carefully and provided appropriate options as well. Overall, he was proficient, accommodating and kind. Wonderful attributes for an excellent customer service experience.
23 June 2026
Unprompted review
Reply from Moneypenny
Thank you for sharing your experience! We're glad to hear that Marti met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
MoneyPenny works with Scam/Fraud Companies
The company Travel Leisure Company / USA Rental Co uses their product for answering service. However, TLC & USA Rental Company are the same and completely scam/fraud company. Whenever I call the answering service, they transfer me to TLC and then my number gets blocked and I have to download over 10 apps to try to get this resolved. This has been going on for over a month now and NO RESOLUTION. I have been working with MoneyPenny to advise them I need a warm transfer or some way to directly talk to this Business. Now when I call, they put me on hold for 20 mins to tell me that someone will call me back and NO ONE calls me back. TLC is using MoneyPenny to answer their calls but I can't get in contact with TLC and MoneyPenny is dealing with SCAM and Fraud Companies. I am trying to get them to investigate in this matter but nothing. Right now MoneyPenny is dealing with companies that commit fraud and scams. The rep on the phone told me that if they pay us then we don't care what they do. They are up to date in payments then they are good. WOW
15 June 2026
Unprompted review
Reply from Moneypenny
Hi Tiffany,
Thank you for taking the time to share your feedback. We understand your frustration and are sorry to hear about the difficulties you've experienced in trying to reach Travel Leisure Company / USA Rental Co. While we appreciate that this situation has been extremely frustrating, it's important to clarify that Moneypenny provides answering and call-handling services on behalf of our clients. We are not involved in our clients' business operations, products, services, billing practices, or decision-making processes. As a result, a negative experience with a business that uses our services does not necessarily reflect the service Moneypenny provides to our clients and their customers. Our role is to answer calls and relay information according to the instructions provided by our clients. We do not have visibility into or control over how a client manages customer concerns once a call has been transferred or a message has been delivered. We also take allegations of fraud and misconduct seriously; however, Moneypenny is not in a position to investigate or adjudicate disputes between consumers and the businesses we serve. We are particularly concerned by your statement regarding comments allegedly made by a member of our team. That sentiment does not reflect Moneypenny's values or customer service standards. We would welcome the opportunity to investigate this further. Please contact us directly at accountsupport@moneypenny.com with details of the call, including the date and time, so we can review the interaction.
thalia was great and she solve all my…
thalia was great and she solve all my queries
10 June 2026
Unprompted review
Reply from Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Lulu has been someone I have worked…
Lulu has been someone I have worked with on several mutual clients. She is always super happy to help and gets back to me quickly. The team in general that my team has worked with has also been super helpful!
11 June 2026
Unprompted review
Reply from Moneypenny
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Marti has been very helpful
Marti has been very helpful. I don't give a 5 star because I do wish we had the ability to make changes to greetings on our own. Other than that the service has been good.
1 June 2026
Unprompted review
Reply from Moneypenny
We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!
Rachel has been amazing
Rachel has been amazing. She setup our account exactly how we wanted it.
29 May 2026
Unprompted review
Reply from Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Very Helpful
Our script had a lot going on, so Thalia listened to what I was asking for and had created one that I think will work.
19 May 2026
Unprompted review
Reply from Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Lauri Sheppard was great!
Lauri Sheppard was knowlegeable, patient and answered all my questions.
19 May 2026
Unprompted review
Reply from Moneypenny
Thank you for the wonderful feedback! We’re glad Lauri met your expectations and we appreciate your support. Let us know if there’s anything else we can do for you!
Very positive so far!
I have just finished my onboarding meeting with Jesse Bueno. Jesse was very friendly and professional. I appreciated that he had worked for a few years as a receptionist for Moneypenny before becoming part of the onboarding team; I'm sure that experience helps him relay the types of questions the receptionists need to filter. I also appreciate that Moneypenny offers plans scaled to meet the needs of a variety of customers. We only need a small number of hours of answering service per month, so it is nice that we don't need to pay for a bunch of minutes we will never use.
18 May 2026
Unprompted review
Reply from Moneypenny
Thank you for sharing your experience! We're glad to hear that Jesse met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Marti was excellent
Marti was excellent. He was fast, accurate, informative, and found solutions immediately. Promote that guy.
18 May 2026
Unprompted review
Reply from Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Lulu is the reason I stayed with…
Lulu is the reason I stayed with MoneyPenney! She cares about her customers and will jump through hoops to accommodate!
6 May 2026
Unprompted review
Reply from Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Best-in-Class Experience
Our client success manager is top-notch! She goes the extra mile to deliver expeditious call-handling changes that improve our own customers' experience. She's been so patient with us as we hone in on the best call handling for our unique business, and she's extremely responsive to our needs. Moneypenny clearly cares about customer experience and invests in amazing people to ensure clients are satisfied.
12 May 2026
Unprompted review
Reply from Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Our account rep
Our account rep, Amber Johnson, has been great to work with. Our requests are always taken care of in a timely manner. The cutomer service representatives are always polite and do a great job of sending us the info we need to reach back out to guest questions or concerns.
11 May 2026
Unprompted review
Reply from Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
I’ve had the pleasure of working with…Jessica Schwanke
I’ve had the pleasure of working with Jessica for the past 3 years, and she has been an incredible asset in maintaining the relationship between our company and MoneyPenny. She is always responsive, kind, patient, and consistently willing to go the extra mile to help.
Jessica makes every interaction smooth and professional, and her dedication truly stands out. If you’re considering opening an account with MoneyPenny, I highly recommend asking for Jessica — you’ll be in great hands!
16 February 2026
Unprompted review
Reply from Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
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