Money Wellness Reviews 4,401

Incorrect debt advice given and questionable selling of their profitable debt services. They insisted on taking my income, assets and expenditure information for my partners sole DRO application. We have no joint agreements, we are not financially linked and the debts are theirs alone. I was then told that my parter would be found to have beneficial interest in my property because they pay rent (I pay all of the bills and upkeep of the house that I own). What my partner pays would be classed as reasonable living expenses. When asked why my information was being taken, I was told that the whole households income and expenditure was taken into account (this is not true on an individual application), I asked if this would be the case if there was an adult child was living in the property, the advisor confirmed it would be if they contributed towards the house (this is not true on any application). We were then told that my partner could not go ahead with the DRO as there was too much excess income, the excess income is solely mine but the adviser insisted that 48% of it was my partners because it’s a household income (again not true as it’s an individual application). If my details were not included, which they should not have been and the debt advisor had no right to insist on taking, there would have been no excess income. The debt advisor asked me if I wanted debt advice, again he had no right to do this, I am not his client. The adviser was pushing my partner towards a debt management plan or an IVA but this was based on my finances. Essentially implying that I have to pay my partners debts. Baring in mind that money wellness make circa 80% on payments made via an IVA it’s highly questionable that this was the product the adviser was advocating for. This ‘gentleman’ put the fear of god into me and partner, inferring that my property could be at risk and that I would be responsible for my partners debts. He left me physically shaking and extremely distraught. I have since spoken to a debt advisor from a different organisation who has confirmed that the information given by money wellness is incorrect. This should have been treated completely as an individual application. We will be seeking advice elsewhere and will be logging a formal complaint against this adviser.

UPDATE: despite their words of concern in reply to my review, no one from money wellness has contacted me nor responded to my formal complaint letter. This will now be escalated to the ombudsman

I was very frustrated with my situation and about to give up on my university dream, but with you amazing and quick work, I saw a light in the end of the tunnel 🥰🥰
Great job, everyone very attentive and kind. Thank you very much, be blessed 🙌🏻🙏🏻🥰

They put me at ease and explained everything slowly and clearly and it was nothing for them to repeat it again. I suddenly felt at ease and not ashamed of the mess I was in.

Quick prompt good talk u through thing relief

So helpful, non judgemental and reassuring throughout.

Money Wellness have been exemplary from the beginning to finish and assisting me in securing a debt solution. thank you its greatly appreciated and the staff have been nothing but excellent.
thanks again.

Ok for nowadays

Easy to speak to and organise everything, explained everything well

Very helpful, professional team dedicated to help individuals who are struggling financially.

It was quick and easy very friendly people

Great service, very helpful can’t thank them enough

Great service. I can't thank them enough after I got help with all my debts.

Really helpful, so supportive, did not judge, and been able to breathe for the first time in a long time, thanks for all your help

I got help massively with all my £ 33.000 debt with a easy £68 monthly fee for just a year im now stress free and happy again

I wish I had got in contact sooner. They have been amazing.

Thank you so much for your support and guidance during a really difficult time in my life. When I was struggling both financially and mentally, your help made a genuine difference. Your advice gave me clarity, reassurance, and the confidence to move forward.

I truly appreciate the time and effort you put into helping me. Because of your support, I feel more stable, more hopeful, and much more at ease. It’s made a lasting impact, and I’m very grateful.

Thank you again for being there when I needed it most.

Very helpful and quick sorting out all debts. Very good communication.

Very easy to do and the person who called me to go through everything was lovely and very helpful.
It all went through within a week too so I defiantly recommend them to everyone!

Once the dro application was completed it took 3 days to be approved im now debt free they were amazing first class service that saved my life thank you

Staff were informative, reassuring & professional. Answered any questions I had & made sure that I understood the process fully.