Money Wellness Reviews 4,401

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and non-judgmental, making the entire process easy to understand and alleviating stress. Many people highlight the exceptional customer service, noting the patience, professionalism, and compassionate approach of the team. The service provided is often described as amazing and very helpful, with consumers appreciating the clear explanations and the ease of completing tasks. However, some customers also noted significant issues with contacting the company, experiencing long hold times, unanswered calls, and unreturned emails. A few other people also felt that information was incorrect or duplicated, leading to confusion and repeated explanations of their situation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, patience, and... See more

Service

Consumers generally report positive experiences with the service, with many expressing satisfaction and... See more

User experience

People report positive experiences with user experience, finding the process simple, straightforward, and... See more

Customer communications

Clients share ambiguous opinions on contact, with many expressing significant frustration over difficulties... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every team member I spoke to was friendly, extremely helpful & non judgmental. They made the whole process easy to understand from start to finish and kept me up to date throughout it all. I can’t tha... See more

Rated 5 out of 5 stars

Money Wellness have been absolutely incredible and helped me through one of the most difficult periods of my life dealing with financial hardship. From the very first contact, they were understandin... See more

Rated 5 out of 5 stars

Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more

Rated 5 out of 5 stars

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.


Company details

  1. Credit Counselling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

very helpful

hopefully I'll be debt free and can rebuild my credit rating, the guy was friendly, understanding, and very helpful, wasn't judging.
helped me sort things out, thanks.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

This company

This company are first class,all my questions answerd all my debts looked at and delt with i would recomend them to everyone whos in truble with debt,

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Great team who listen to you

Great team who listen to you. And explain everything in detail nothing is rushed they don’t pressure you at all. They helped to take a massive weight of my shoulders as i did not know where to turn so glad I got in touch with them. If you are struggling definitely give them a call.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolute pleasure to work with easy…

Absolute pleasure to work with easy from the start to the finish they have give me a fresh start can’t be happier thank you very much you don’t know how much this has helped me with my mental health

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Your service was truly amazing and you…

Your service was truly amazing and you helped me to get through a very difficult situation. You saved my life and honestly I don’t know how to thank you enough 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Stress free and simple

This whole process was actually really simple, all the information was given and more information supplied so i could read through at my own pace. I was completely scared to take action but money wellness took the stress and fear and completely helped with every aspect, explaining the steps throughout.

12 March 2026
Unprompted review

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