Monki Reviews 632

I was entering the store, and I saw a blouse on the mannequin when I went to touch the clothes to find the price, there was a staff member and it was in a very rude way that she told me that she cannot touch the clothes. It was my first time entering the store, the blouse caught my attention but I lost the desire to buy, for how rude she was. This happened at Westfield Strattford, and she was a blonde. Not even the excuse me or good morning she gave me. I have my bussiness and this is not how I would like my clients to be treated on first impression.

I wish I could give no stars. Promised a refund on 6 May 2021. Didn’t happen. Sent the parcel back over 5 weeks ago. It’s not a huge amount of money but that is not the point. I would not recommend Monki and have no faith in them sorting this. My only option is to involve my card provider. What a farce.

I really can’t stress enough how bad an experience it was shopping with Monki. Waited forever on the delivery, got the wrong item (didn’t get any compensation), send the order back and have still not received my refund! Customer service is terrible, rude and the worst unprofessionalism I have EVER experienced. I will never shop at monki again and will advice everyone to do the same!!

1 star since I can’t give them 0!!

Generally good services, items have normally arrived like usual within a reasonable time frame. Good quality on the items I've ordered so far. The last order I made however was kind of iffy. The purchase wasn't ever registered to my account at all, something the person I spoke to from their company about deemed to be an IT issue that they couldn't really resolve. After that my order was shipped like normal, but the package stopped updating after the status ''order waiting to be picked up by carrier'' had occured. (I ordered the delivery with DB Schenker). I contacted Monki once again and received an answer that the package had vanished, and I would get a refund that would take 10 days to process. Apparently this is something that has happened before according to another person from their company I spoke to on the phone.

Either way, I had to make a new order manually and I got the same sale price on my wares as when I made my original order, which is good. Now I'm waiting for the new order, hoping it will arrive this time.

I was very happy with the service in general, nice people who called me up and I wouldn't mind shopping there again. It made me a bit wary about lost parcels though, maybe I was just extremely unlucky.

Horrible customer service. Monki seems designed to take advantage of teenage buyers. We ordered several items and Monki made a mistake in not sending a pair of pants and instead sending overalls that were not ordered. The company has refused to refund the payment despite months of effort, including returning the overall and not getting the original item. HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE. Can't recommend strongly enough that you NEVER use Monki.

my bf was literally in shock when he saw how good my butt looked in the yoko jeans 10/10 reccomend

The quality is great, but that is to be expected when H&M own Monki!
I love both.
I'm a 14 - 16 and ordered large for bottoms, good fit, ordered a medium for dress, also perfect fit, but ordered a medium for a top which was slightly snug and I'm not big on the top half, so sizing is a little inconsistent.

Had to return a pair of trousers. They took ages to get back Hermes fault. A lovely lady called me tonight to ask about the situation . Gave a refund straight away and will then look to see what has happened . Excellent customer service , thank you to the lovely lady. Will order from them again due to this

Super !!

Love Monki, its my new favorite brand by miles.

The quality is amazing, the style is fab on top of that fast delivery, great customer service, couldn't fault!

I order from Monki quite regularly, but this time I did a big order of nearly 200gbp but my package was lost/stolen (thanks to Hermes incompetence). So I called customer service and spoke to a lovely young man who was very apologetic. He gave me a full refund and discount on my next order. Fantastic customer service goes a long way. I will definitely continue to shop there.

Can’t fault customer service when I got in touch.
Original order was missing an item and a different one had been sent in place.
I returned a few items including the item that was incorrect but didn’t get refunded for the item that was missing - although I noted on the return slip.
I emailed customer service 9pm on a Saturday and got a call from a lovely lady on the Sunday morning rectifying issue.
Would order from the company again, did not have huge hassle overall.

Used to love Monki. Placed a massive January sales order as a treat after Xmas. Took ages to arrive but its cool it will be totally worth it I thought. £80 worth of the gear didn't suit me so I returned it on the 4th Jan... it showed as delivered to thier warehouse on the 10th. BUT despite multiple tweets and emails I only got granted the refund today! The 19th Feb! It still hasn't cleared to my bank and may take up to 14 days additionally to do so! Sooooo word of warning to potential customers. If you do need to make a return be prepared to wait and be ignored. I really hope taking 6 weeks of hanging on to customers money and processing the refund is worth the risk of losing loyal customers. I will never shop with you again. It's a disgrace. IF it does take another 14 days for funds to process I won't get my money back till the 5th of March. Let that sink in. They got the return on the 10th of January 2021 and I may not get my money back till the 5th of March 2021!? Yeh no thanks. Bye bye 👋🏻👋🏻 forever.

I have ordered a pair of jeans and a long sleved shirt form monki a month ago. I do like the shirt, but I am even more impressed with the quality of jeans.

I love shopping at Monki! Affordable, stylish and great quality. Quick delivery and quick returns (when needed). Awesome!

I usually love Monki clothes and to be fair most of my order is great.... However there is a cropped, black sweatshirt with a neckhole so tight it feels like I am being born every time I put it on. Madness

Nice soft clothes, got prompt delivery and no issues

Stole the design of one of their products from an independent artist. Poor response when said artist approached them about it, they suggested contacting the press team about it??? Very disappointing actions by a brand I used to love.

Perfect online shop. Easy to use, user friendly, nice! I love that they do not only have xs sized models but also normal sized models, so you can directly see if you like the fit of the clothing on a body that’s similar to yours. So you don’t have to order it, find out you don’t like the fit on your body and have to return it, which costs both parties money and time. Win win!

One of my favourite brands at the moment. Youthful, slick and high quality products. Shipping and returns are also very simple, definitely got me a as a loyal customer!

I have trouble finding the appropriate size because I’m only 5 ft 3 in. I ordered a couple of pants and tops from Monki, I always size down because sometimes European sizes can be a tad bigger. The quality is great and the shipping is reasonably fair considering it’s from Europe.