I had a horrible experience with Monogram. I ordered what was supposed to be a gift on December 19th, I even paid for expedited shipping hoping it would get to me before Christmas (because no where on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order was taking forever to be made (over 3 weeks) but custom service was great about helping to get it shipped as quickly as possible and changing the shipping address to ensure I had it for the date... See more
I ordered four matching, personalized towels--they arrived as promised in just under a week! They got a little bit plumper after I washed them. My only suggestion would be a "mid-production" contact... See more
Be careful, Monogramonline is totally irresponsible acting as scammed. I purchased 3 bamboo book holder for my reading club, 25 days ago. During my purchased they promised the item will be delive... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not receive my full order and…
I did not receive my full order and have sent 2 emails asking for explanation. No reply.
I ordered a small collage blanket and i…
I ordered a small collage blanket and i even viewed the PDF photo of it before ordering and it came to me and looked horrible kids cut out of pictures. Heads cut off pictures. It turned out awful even after it was remade a second time and still was not right.
Travel alarm does not work
I ordered a travel alarm clock which arrived in a reasonable time. The clock is quite attractive although a bit heavy, but it doesn't work. There were no instructions nor packing slip in the mailing package. I am returning it.
Long production time, good quality
Order was taking forever to be made (over 3 weeks) but custom service was great about helping to get it shipped as quickly as possible and changing the shipping address to ensure I had it for the date I needed it for. Quality of product met expectations. Highly recommend ordering much earlier than you think you need them.
Didn’t get my product
Kind replies to my questions, however, product never arrived. Understandably due to issues with their machines, however, I am just bummed that i waited a month to reach out and found that my product is never going to arrive :(
I appreciate the prompt refund though! Still a bummer.
The pillows are adorable
The pillows are adorable! Very well produced and they came very quickly!!!
Not at all what I expected
Not what I expected, they were very thin and flimsy which made it difficult to hold anything. I also chose a design with three initials and normally, the last name initial would go in the center, however this was done incorrectly. The monogram had the middle name initial centered and larger, list looks odd. Would not order again or recommend.
I ordered a mask it is not what the…
I ordered a mask it is not what the picture shows.
There is not a dog nose that looks like the picture it's just a flat black nose . I had one like that already and wanted the one like it showed in picture .
Bad buisness
I was told the tote bag I ordered was outv9f stock the one that was sent to me looked similar but was not canvas like ordered it was small and plastic .I should not have been able to order the bag in the first place of it was out of stock .it took a month for me to get it and wasn't even what I ordered
expectations not met
The items looked better online than in person. The mat was small. The bag had a faded look. If I had seen these items in a store I would not have bought them. Overpriced
Disappointing
Disappointing
Although the measurements are clearly stated the pictures are incredibly deceiving. They are likely on doll furniture.
Cute but sadly not worth it.
I order from them every year
I order from them every year. I have never had an issue. If they tell you it’ll be delivered on a particular day, it is. The products are exactly as you see in the pictures, and the monogramming is awesome
Photograph pillows and photograph…
Photograph pillows and photograph blankets are what I decided to do for everybody for their Christmas gifts this year. I have one more order to make but everything I have ordered this far has been absolutely perfect! I do recommend monogram online.
Quick turnaround and excellent products.
Super easy ordering and quick…
Super easy ordering and quick turn-around time/delivery. I ordered a gift that was absolutely perfect and well-received.
I bought two pair of socks with photos
I bought two pair of socks with photos. One was not cut properly. One sock longer than the other. It’s been a week and I still haven’t heard back from the company to either replace my socks or refund me for one pair.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








