MonogramOnline Reviews 3,909

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I had a horrible experience with Monogram. I ordered what was supposed to be a gift on December 19th, I even paid for expedited shipping hoping it would get to me before Christmas (because no where on... See more

Rated 4 out of 5 stars

Order was taking forever to be made (over 3 weeks) but custom service was great about helping to get it shipped as quickly as possible and changing the shipping address to ensure I had it for the date... See more

Rated 5 out of 5 stars

I ordered four matching, personalized towels--they arrived as promised in just under a week! They got a little bit plumper after I washed them. My only suggestion would be a "mid-production" contact... See more

Rated 1 out of 5 stars

Be careful, Monogramonline is totally irresponsible acting as scammed. I purchased 3 bamboo book holder for my reading club, 25 days ago. During my purchased they promised the item will be delive... See more

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2.7

Poor

TrustScore 2.5 out of 5

4k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I ordered a small collage blanket and i…

I ordered a small collage blanket and i even viewed the PDF photo of it before ordering and it came to me and looked horrible kids cut out of pictures. Heads cut off pictures. It turned out awful even after it was remade a second time and still was not right.

6 November 2021
Rated 1 out of 5 stars

Travel alarm does not work

I ordered a travel alarm clock which arrived in a reasonable time. The clock is quite attractive although a bit heavy, but it doesn't work. There were no instructions nor packing slip in the mailing package. I am returning it.

6 November 2021
Unprompted review
Rated 4 out of 5 stars

Long production time, good quality

Order was taking forever to be made (over 3 weeks) but custom service was great about helping to get it shipped as quickly as possible and changing the shipping address to ensure I had it for the date I needed it for. Quality of product met expectations. Highly recommend ordering much earlier than you think you need them.

5 November 2021
Rated 2 out of 5 stars

Didn’t get my product

Kind replies to my questions, however, product never arrived. Understandably due to issues with their machines, however, I am just bummed that i waited a month to reach out and found that my product is never going to arrive :(

I appreciate the prompt refund though! Still a bummer.

5 November 2021
Rated 2 out of 5 stars

Not at all what I expected

Not what I expected, they were very thin and flimsy which made it difficult to hold anything. I also chose a design with three initials and normally, the last name initial would go in the center, however this was done incorrectly. The monogram had the middle name initial centered and larger, list looks odd. Would not order again or recommend.

5 November 2021
Rated 2 out of 5 stars

Bad buisness

I was told the tote bag I ordered was outv9f stock the one that was sent to me looked similar but was not canvas like ordered it was small and plastic .I should not have been able to order the bag in the first place of it was out of stock .it took a month for me to get it and wasn't even what I ordered

3 November 2021
Rated 3 out of 5 stars

expectations not met

The items looked better online than in person. The mat was small. The bag had a faded look. If I had seen these items in a store I would not have bought them. Overpriced

2 November 2021
Rated 3 out of 5 stars

Disappointing

Disappointing
Although the measurements are clearly stated the pictures are incredibly deceiving. They are likely on doll furniture.
Cute but sadly not worth it.

2 November 2021
Unprompted review
Rated 5 out of 5 stars

I order from them every year

I order from them every year. I have never had an issue. If they tell you it’ll be delivered on a particular day, it is. The products are exactly as you see in the pictures, and the monogramming is awesome

1 November 2021
Rated 5 out of 5 stars

Photograph pillows and photograph…

Photograph pillows and photograph blankets are what I decided to do for everybody for their Christmas gifts this year. I have one more order to make but everything I have ordered this far has been absolutely perfect! I do recommend monogram online.

29 October 2021

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