MonogramOnline Reviews 3,909

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I had a horrible experience with Monogram. I ordered what was supposed to be a gift on December 19th, I even paid for expedited shipping hoping it would get to me before Christmas (because no where on... See more

Rated 4 out of 5 stars

Order was taking forever to be made (over 3 weeks) but custom service was great about helping to get it shipped as quickly as possible and changing the shipping address to ensure I had it for the date... See more

Rated 5 out of 5 stars

I ordered four matching, personalized towels--they arrived as promised in just under a week! They got a little bit plumper after I washed them. My only suggestion would be a "mid-production" contact... See more

Rated 1 out of 5 stars

Be careful, Monogramonline is totally irresponsible acting as scammed. I purchased 3 bamboo book holder for my reading club, 25 days ago. During my purchased they promised the item will be delive... See more

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2.7

Poor

TrustScore 2.5 out of 5

4k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome quality gift

Ordering the customized pillow was really easy, it was shipped very quickly, and the price was really good too. The quality of the image on the pillow is really nice and clear too. I would definitely order another one again.

25 January 2023
Rated 5 out of 5 stars

These pillowcases are the best!

These pillowcases are the best. Extremely comfortable and made to last! About three years ago I ordered 5. 1 for each of my daughters, 1 for my niece, 1 for my nephew, and one for my sister. When my sister was staying at a resort hers was stolen! So I ordered her another and she is so delighted. Had it not been stolen I would not have had to buy a new one, because even after 3 years of use and many washes it never faded or lost its comfort! I will continue to buy things from this site because they are made to last.

25 December 2022
Rated 1 out of 5 stars

I was SO disappointed in the phone…

I was SO disappointed in the phone holder. It’s very weak and extremely cheap. It doesn’t hold a normal iPhone 13 . The phone is to heavy for it because it’s so thin, and extremely cheaply made. Sadly it was a gift and I had no control over her receiving it. I was very embarrassed and angry that she was not at all impressed. I paid after shipping close to $25.00 I will never purchase from you again.

17 December 2022
Rated 5 out of 5 stars

Every single order

Every single order, every single time I am delighted with the service both promptness and quality of items ordered.

Thank you so much for maintaining a monogram 29 customer service level the canopy beds.

23 December 2022
Rated 1 out of 5 stars

Apostrophe in wrong place

The monogramming was wrong and I didn’t send a picture of the error in time and now I have an item that can’t be used and money wasted. It was delivered on 10/24/2022. I would like to be able to send it back because I my need money. I believe that there should be exceptions in certain situations, but I can’t close out with me consenting to your policy, which I don’t believe allow for certain situations.

24 October 2022
Rated 5 out of 5 stars

Adorable pillows

I bought 2 pillows about 4 years ago and the whole family loved them. One of them got lost and the kids were so sad. I bought 3 more. We love having our pets enshrined like this.

6 November 2022

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