MonoPlay Reviews 

Do not use them! Stole 750$ from me for no reason and then won’t provide any reason and are ignoring me. Use better sites like Stake.

I converted a 150$ 100% match welcome sports bonus into 900$. 3 days later they cancel my withdrawal and take the 900$ away from my account. They claimed I did bonus manipulation without any details. Do not use this site they can cancel your winnings for no reason.

I send about 5 emails to wish to have my account close cause i have gambling addiction and i never had a response ! I wait until 2 weeks ...they dont help players at all.!

Scammed me of 1200 Euro after completing a Bonus.

Their argument was i cheated the bonus. Rolledover 3600 Euro in 1 Euro Spins, but had 20 Euro bonus buy.

That was their arguemnt to steal 1200 Euro. Pure insanity

You scammed me and deleted my Bonus of 1200 euro.

The leftover if 60 Euro I payed in you payed out. Wow really nice of you to let me have my money back after stealing over thousand euros.

And all that because I made 1 bet above the 15 Euro maximum which led to no winnings.

Also your system did it on purpose to even let me bet that amount. So you can denie payout later on.

Pure scam

avoid at all costs. they wont pay you. it will be a donation if you deposit there. new era casino they dont pay the player and wont close your account. scammers . they also frauded me 100 dollars, slot wont load and they dont even reply, told them to refund my money they dont reply. pure scammers

My god this casino and every other New Era casino are HORRIBLE. I had a game crash right after I bought a bonus game. I contacted customer service about the issue, gave them the ID and all the stuff they needed to investigate… That was over a week ago. Still waiting for this casino to refund the money their website stole from me.
Every time I reach out they give me some canned response and thank me for my patience.
They’ll steal your money and convey 0 urgency in resolving your issue…. Very frustrating. There are too many options out there for this website to be so uninterested in resolving customers issues.

I hade account in their site 1.7.2026
First time i played
Games i played
Wolf fang valhalla rising 17:58-18:07 134 bets (i count by hand so it may vary few bets)
Wolf fang frozen wilds 18:08-18:08 (11 bets)
Joan of ark 18:09-20:58 (1399 bets, may wary as i have to count bet by bet)
2.7. 2026
855 bets
Games played
Ice wolf 2 - 6:21-7:32 (239 bets)
Joan of Ark 07:33-08:13 (324 bets)
Joan of Ark 12:49-12:52 (43 bets)
Joan of Ark17:36-17:53 (249 bets)
Bets may wary as i try to count by hand
4.7
573 bets
Games played
Joan of Ark 16:22-17:00 (442 bets)
Joan of Ark 18:46-19:08 (130 bets)
5.7
191 bets
11:31-11:48 (191 bets)
Games played
Joan of ark 11:31-11:48 (191 bets)

After that i stopped playing as my account got 20007,15 euros.
Started the KYC-progress
First i did the one that was on casino, when you do your first withdrawal.
First withdraw was 1.7.2026
Rejected 5.7.2026
Made new withdrawal 6.7.2026
Rejected 8.7.2026
Made new withdrawal 8.7.2026
Rejected 12.7.26
Made new withdrawal 17.7.2026
Rejected 27.7.2026
Made new withdrawal 6.8.2026
Rejected 7.8.2026
Made new withdrawal 10.8.2026
Rest is history
I got email that my driver license is blurry and they need new one at 3.7.2026
I sent them new and then i sent passport picture too at 3.7.2026
6.7.2026 i got email thats its received and reviewed
7.7.2026 they sent me new email that they need picture of my face with the driver license or with the passport
7.7.2026 i sent them both
8.7.2026 they sent me email they need notarized passport pircute
17.7.2026 i sent them notarized passport picture as it takes a while to get this document
25.07.2026 i got them email that its been received and reviewed.
Thats the KYC-progress.
So then lets see what happened and why im accusin them of scam and fraud
22.7.2026 i went to their live-chat to ask is their kyc team in vacation as its been while i sent the document. I got the standard it takes a while, we cannot say ect.
No problem. Annoying is the wait i cant say im happy.
After i quit the chat and got out the live-chat, i dont know why i had bad feeling about the way they said my account is usable and playable. (screenshots from those i have) funny way to say. So i went to smoke and around 10 minutes later i went back to the casino site.
There i saw something crazy, my account balance went down, then little up and then down. I was freaking and opened live-chat and a while later i opened screen video option and took a video of my account changing its balance even when i talked to live chat or browsed the stuff in casino. I really freaked out, so it took me while to log out and log back in. Havent never seen that happen. Okay i informed it to the live chat and sent the video via email to them.
My account got suspend, understandable.
Ok, this i never got explanation or anything else.
I get email at 6.8.2026 that my account is now available ect. But i never got any explanation why this happened or anything else.
After they rejected my withrawl 7.8.2026 i asked the live-chat why was my withrawl rejected again, they did not answer, just asked me to contact their support via email, i did. Never i got explanation in that either. Ok so i made new withdrawal 10.8.2026
I asked it about every week, how is it progressing ect. I got the normal "we are sorry ect"
Ok fast forward to 1.9.2026
Or to me its 2.9.2026
I opened my account at morning and saw my account empty. (ive been looking every day the progress of the withdrawal ect, if its rejected again without any information)
I informed the live chat and via email that i accuse them of fraud and scam.
Explained the stuff and talked about that 22.7.2026 happening ect.So lets look the plays and games played of 22.07.2026 and 1.9.2026 that i dont approve and why im accusing them of scam as the playing style changed dramatically and the bets went hight and its shows unsually hight amount of bets in minute as there is game changes too
So let's see the
22.7 i dont approve 
417 bets

Jackpot casino depit 11:13-11:13 (25 bets)
Hand of Anubis
11:13-11:13 (25 bets)
jackpot casino depit
11:14-11:14 (29 bets)
Hand of Anubis
11:14-11:14 (29 bets)
jackpot casino depit
11:15-11:15 (28 bets)
Hand of Anubis
jackpot casino debit
11:16-11:16 (6 bets)
Hand of Anubis
11:16-11:16 (6 bets)
Commander of tridents 11:17-11:27 (241bets)

1.9.2026
Is about the same, only that 20000 euros are gone in a hour
And 1594 bets
Ive counted and done the time frame and games, but this review wont have enouhht characters.

But i hope this will give you warning as to not play there, you can lose your winnings in crazy way and can't do anything about it. Im lucky, as i only lost 20 euros and won, and then lost in reality only that 20. I just tought i won 20000 euros 😂 what a bad luck to even go in this casino