Monos Reviews 

Great service and exceptional communication. Thank you !

I used the luggage once. The outside zipper for the bag is not easily accessible and jams. The materials used for the bag are not robust. I would like to return as a dissatisfied customer but they do not honor a return if used with even a small smudge on it. It takes an act of god for them to accept a return. Don’t spend the money on this product.

There should be a class action. This is another influencer fail. I paid 500 plus insurance and clear case for a non functioning luggage. My first trip, the luggage was damaged. The clear cover was ripped. I have never been so ripped off as a consumer.

This company is just absolutely fantastic. They stand by the superior quality of their products and deliver unparalleled customer service as a result. Their products are incredibly well made: my Monos luggage has survived many, many trips now, where others have failed. Thank you monos!

Five-star experience with Monos customer support. After a zipper broke on my Metro Carry-All Duffle bag, I submitted a warranty claim and was pleased by how quick and painless they made the process.

Communication was excellent, and everything was taken care of without any hassle. It's clear they truly care about their customers and stand behind their products. We’re very happy with how they handled the situation and will definitely continue to support this brand.

I recently bought a new set of luggage after I read all the positive reviews and was obsessed with the mulberry line. When I received my order, there was a small dent on one of the suitcases. The team was very responsive and sent me a replacement bag with expedited shipping so it would arrive in time for my trip. Love the quality and aesthetics of the luggage.

Great customer service regarding my issue with my luggage and willingness to assist me in finding a satisfactory resolution. The luggage itself is fantastic, this is my second one from Monos.

The products I purchased from Monos are of good quality - luggage and clothing, made to last longer. The customer service is awesome, fast responding to emails and solving issues fast. I highly recommend the luggage covers, I am glad I got one for my hybrid large trunk, it took all the grease from airport handling and the luggage looks pristine.

Incredible product and customer service. I’ve had my Monos luggage since 2022 and they have held up so well in my frequent travels. My large checked bag was recently damaged, I reached out and Honey in customer happiness was fantastic. The response was fast and my issue was resolved beyond my expectations. I highly recommend Monos and my experience with this company has been exceptional.

Luggage is pretty. That is about it. On my 1st use, while admittedly, the suitcase was full, it did NOT have it's promised smooth glide. On its 1st time through the airport gauntlet, it failed. Ignoring all the scuffs, an edge was knocked in, so now there is a huge dent on the edge of the suitcase. Remind me why I spent that money for a pretty suitcase when I could have spent 1/3 the money on a Samsonite? Not worth the money at all.

A wheel melted off my Monos Hybrid, so I requested a new wheel. They arranged for four new wheels, a link to show how to change them, and written instructions. However, the wheels won't arrive until after I leave for a long summer trip, so I couldn't use my Monos--so the company replaced the entire suitcase in time for my travel! Absolutely incredible service!!! Customer for life!

Jcica followed up on my request to replace my luggage wheels and responded within a reasonable timeframe. She went above and beyond to ensure my issue was resolved before my upcoming trip. I am extremely satisfied with the customer service Monos provided and truly appreciate Jcica’s dedication and attention to detail. Thank you for making this a smooth and positive experience!

Excellent customer service. I was able to switch my order and they made sure it would arrive in time for travel. Highly recommend.

The airline broke my zipper and refused to compensate me for a new suitcase. Monos honored the warranty policy and replaced it with zero hesitation. Customer service was friendly and fast. 10/10 recommend!

I ordered 4 pieces of monos luggage 1 hybrid large trunk, 1 hybrid medium trunk, and 2 hybrid carry on's to upgrade our luggage. The luggage is excellent, rolls great through the airports and I really like no zipper hinges are the only way to go. On our trip we had a slight issue when we realized a small piece on the large trunk broke from airline mishandling. I contacted monos customer service thinking I would just order the little piece that came off thinking I would pay for the piece as when I purchased the luggage I did not purchase the extended limited lifetime warranty. Instead of me buying the piece they offered the extended warranty to me and after I accepted they are sending me a new entire piece of luggage. Excellent service. I will definitely be making future purchases with Monos. Keep up the great work.

We really appreciated the very responsive and friendly customer support on a warranty claim. Thank you!

I can’t say enough about the customer service I received from Maylynne and Sylvia at Monos once I got beyond the teeth-grinding frustrating experience with Monos’ Chatbot, Timbit. These two women totally restored my faith that Monos is the company it claims to be. They went above and beyond to rectify a defective lock which made it impossible for me to lock the case for my overseas bucket list trip. Although they express-shipped free of charge a new case, they acknowledged because of the weekend it was unlikely it would arrive in time, so they explained how to use the case I had with a padlock, which I was able to do. It’s so rare nowadays that we can get by AI to humans who actually want to make things right! I highly commend Monos for this, and for their great luggage that made my trip easy. Even though the original case’s lock doesn’t work, it’s a brand new case and I donated to a women’s center here, passing on the good that this Monos team began!

Order a suitcase along with packing cubes and toiletry bags.
Love the packing cubes and toiletry bags but decided the suitcase didn’t meet my needs. The quality of the case is excellent but not the right size for my needs. Because of issues trying to create a return the customer care made the process so easy and were responsive and helpful. Amazing customer care!

Kimberley was truly outstanding and she offered the best customer experience anyone could expect and appreciate.
Thank you so much Kimberley!

Fantastic service from Monos , a quality product and worth the extra cost, backed up with an exceptional customer service, went above and beyond