False advertising, totally! Advertising showed distant objects brought into focus. Yea right… only light magnification. Of course, made in China. No attachment to a phone camera. No way to get your... See more
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An absolute scam. My starscope arrived with NO magnifying lens. Multiple e-mails later, no resolve. Waste of money
My order was placed without review or confirmation. Checking account was debited. I immediately tried to cancel by phone. I was told I would be referred to a “ retention specialist” and would be conta... See more
Company replied
I would give a negative score if it let me ,,,I ordered the starscooe monocular been 6 weeks never received .. I sent an email cause no number available Yo call , they replied can’t find any info on... See more
Company replied
Company details
Written by the company
Starscope Monocular telescopes lets you shoot telescopic photos on your smartphone. Advances in computer-designed lens elements have made it possible to create lenses with stunning color accuracy and tack-sharp details, all at a price that would have been impossible just a few short years ago! The high-performance light-transmission optics in the Starscope allow you to view and photograph scenes in absolute razor sharpness – no matter where you go.
Contact info
United States
- monostarscope.com
1.2
Bad
243 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Have not yet received my order for the…
Have not yet received my order for the monoculars, waiting over, 6 weeks.
Steve L.
28 January 2022
Unprompted review
Reply from Starscope
Hello Steve,
Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. I am sorry to hear that you still have not received your order. I have sent you an email regarding your order status. Please feel free to reply to my email if you have any other questions and clarifications.
Stay safe!
- Monique from Starscope Customer Care
excellent quality
excellent quality. easy to use. what could ask for more
27 January 2022
Unprompted review
Reply from Starscope
Hello James,
Thank you so much for this great 5-star review. We are happy that you loved the Starscope you ordered. It is our goal to provide you with quality, yet affordable products! We really appreciate your business and helping to share the word about our products and services.
Stay safe and healthy!
- Monique from Starscope Customer Care
Your customer service sucks and your…
Your customer service sucks and your delivery department sucks I still haven't got my starscope but the delivery department says delivered so as far as I am concerned your company sucks and I don't think I will be doing business with you in the future.
27 January 2022
Unprompted review
Reply from Starscope
Hello Tony,
I am sorry to hear that you still have not received your Starscope. Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. I have sent you an email regarding your order status. Please don't hesitate to reply to my email if you have any other questions and clarifications.
Stay safe and healthy!
- Monique from Starscope Customer Care
My mistake!
Took awhile but I know covid dosent help,and with a little patience on My end and your end it all finally came together and I now have recieved both orders,and a lot of emails back and forth but so glad it turned out I had ordered two of them and I'm sorry about my emails saying I was double charged I was wrong and Thank you so much for all your help,helping me figure it all out Again my appologies!!!! Very helpful,friendly,efficent,understanding!!!
26 January 2022
Unprompted review
Reply from Starscope
Greetings Lori,
We are incredibly grateful that you took the time out to leave us a 5-Star review. It's much appreciated! We apologize if the delivery took a while, but thanks so much for your patience! We're also glad that everything was cleared out regarding your order. Thank you for choosing us, and we look forward to serving you for many years to come!
Stay healthy and take care!
- Monique from Starscope Customer Care
I received a damaged product and…
I received a damaged product and Starscope promised to solve the problem. However, even after several emails, the problem has not been solved and the solution is not in sight. Don't do business with this company. It's a scam
25 January 2022
Unprompted review
Reply from Starscope
Greetings Svetomir,
I apologize if the Starscope you received is damaged. As one of our valued clients, I would like to make sure that your issue is rectified. For me to properly assist you, kindly provide your order number. Looking forward to your response.
Have a great day!
- Monique from Starscope Customer Care
Here at Last!
Here I sit, with egg on my face! I ordered my statscope on 1/3/22, and as of this morning, 1/24/22 I still I hadn't, received it. What I did receive were several emails from the company, all flower bouquets, but no scope. I really did give them a piece of my mind!. Later in the day, I went to my mail box, and Lo an Behold, there was a box with my scope in it!. I haven't checked it out yet, but it appears to be a well constructed apparatus. I know a little bit about scopes, and this one SEEMS to be of high quality. In retrospect, 21 days doesn't seem to a too long a time
enroute, specially if it comes from overseas. I apologize for the things I said about the company. All in all, I am very satisfied withe the product!
24 January 2022
Unprompted review
Reply from Starscope
Hello Ralph,
We are happy and grateful that you took the time out to leave us a 4-star review. Your feedback helps us to improve our service for everyone. It is our goal to provide you with quality, yet affordable products! Thank you for choosing us, we look forward to do business with you again.
Stay safe and healthy!
- Monique from Starscope Customer Care
There were issues with the product but
There were issues with the product but, customer service was excellent and issue promptly being resolved.
24 January 2022
Unprompted review
Reply from Starscope
Greetings Deb,
We are incredibly grateful that you took the time out to leave us a 5-Star review. It's much appreciated! We apologize for the issues you encountered, but we're glad that it has been resolved! Thank you for choosing us, and we look forward to serving you for many years to come!
Stay healthy and take care!
- Monique from Starscope Customer Care
I agree with another person.
I agree with another person.
Star scope is a scam.
We All need to get together and and Sue star scope 4 damages.
The product is lamentable. I am going to ensure I inform everyone about this.
23 January 2022
Unprompted review
Reply from Starscope
Hi Gary,
I am sorry to hear that you're having issues with the Starscope you ordered. You are important to us, so I would like to make sure that your issue is resolved. I have sent you an email with regards to the Starscope you have ordered. Please feel free to reply to our email if you have any other questions and clarifications.
Have a good one!
- Monique from Starscope Customer Care
I purchased the monostarscope.
I purchased the monostarscope that attaches to your cell phone supposedly for very long distances viewing. However, I was very disappointed in the product as it did not do as indicated in the description. Does not view the distance as proclaimed. Does not come with attachment for your cell phone or tripod. These are all items that you may purchase separately but does not indicate that in the advertisement. It was difficult when I tried to return the product, After a very long time of trying to contact the company due to recorded messages and returned messages, they only wanted to negotiate a percentage off on the item that I purchased opposed to accepting a return of the product. My mistake was not reading the reviews and rating of this company before ordering from them. I will never do business with them again and I advise anyone else not to as well.
23 January 2022
Unprompted review
Reply from Starscope
Hi Granny,
I am sorry to hear that your experience with the Starscope did not match your expectations and you had difficulty on getting the details for returning the products you have ordered. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Have a great one!
- Monique from Starscope Customer Care
I found that separating parts of…assembly
I found that separating parts of bracket and reattaching phone holder to tri-pod makes for a simplified reassembly of parts fixed to one pod.
23 January 2022
Unprompted review
Reply from Starscope
Greetings Michael,
Thank you so much for taking the time to share your 5-star experience with us, we take pride in knowing our customers are happy with their store experience. Please let us know if you have any concerns regarding your order. Thank you for choosing us, and we look forward to serving you for many years to come!
Stay safe and healthy!
- Monique from Starscope Customer Care
Horrible customer service
Horrible customer service. I have been attempting to cancel since November. However, I keep getting sent repetitive emails. Nobody will state that my order has been cancelled. When I call I either get hung up on by the automated response line or I get a person who says they are in sales but will send my request to the correct person. Feeling like I have been scammed.
22 January 2022
Unprompted review
Reply from Starscope
Greetings Julia,
I apologize for the difficulty you encountered trying to have your order canceled. However, upon checking your records, it looks like the orders have been canceled and refunded on 01/19/2022. I have sent you an email regarding this and included the refund details as well. As one of our valued clients, I would like to make sure that your issue is rectified. Please feel free to respond to my email should you have any other questions and clarifications.
Have a great day!
- Monique from Starscope Customer Care
Delivery took a while but great…
Delivery took a while but great customer service and communication. Product is great and well worth the wait.
22 January 2022
Unprompted review
Reply from Starscope
Hi Helen,
Thank you so much for this great 5-star review. We apologize if the delivery took a while, but we are happy that you loved the Starscope you ordered. It is our goal to provide you with quality, yet affordable products! We really appreciate your business and helping to share the word about our products and services.
Stay safe and healthy!
- Monique from Starscope Customer Care
same experience tried to cancel order…
same experience tried to cancel order several times
they did same kept telling me it would ship soon
finally received it they pay no attention to anything you say about cancelling scam
22 January 2022
Unprompted review
Reply from Starscope
Hello Jerry,
I apologize if you had trouble having your order canceled previously. Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. For me to properly assist you, kindly provide me your order number so we can work things out. I look forward to your response.
Stay safe!
- Monique from Starscope Customer Care
The BEST of the high powered Monoculars
This is not the first scope of this type I’ve owned. I’ve had about 5; 2 of which were very expensive and made exclusively for hunting in remote areas like Alaska.
Of the other 3, this is one of two with camera mounts and this mount is easiest and quickest to use. It has the depth of view of all three yet is lighter weight making it much easier to use and hold on to a subject for a protracted period of time steadily. I’ve only had it less than a week and am so satisfied and excited with my initial experiences, that I’m already coming up with additional uses based on it’s unique qualities that my similar devices can’t compare to. A great buy; Ialready having similar devices, I thought I was wasting money. Not the case - the money was wasted on the bulky, heavy older devices with hard to manipulate camera adapters!
21 January 2022
Unprompted review
Reply from Starscope
Hi Michael,
Thank you so much for taking the time to share your 5-star experience with us, we take pride in knowing our customers are happy with their store experience. We feel terrific, too, that you found our product easy and quick to use! Thank you for choosing us, and we look forward to serving you for many years to come!
Stay safe and healthy!
- Monique from Starscope Customer Care
Horrible
Horrible! Still not received from beginning of December. They tell me it's shipped, but USPS states they are still awaiting the package for it to be delivered. No offer of refund or to resend what I ordered, just a rebate. Can't believe I fell for this.
21 January 2022
Unprompted review
Reply from Starscope
Hi Angela,
I am sorry to hear that you still have not yet received your order. I have sent you an email with regards to your concern. You are important to us, and I would like to make sure that your issue is resolved. Please feel free to reply to my email if you have any other questions and clarifications.
Have a good one!
- Monique from Starscope Customer Care
Came thru after all!
Have to say l thought they were scamming me when it was taking so long to get answers and info. But in the end they came thru n got 2 starscopes and rebate for waiting so long.
21 January 2022
Unprompted review
Reply from Starscope
Hello William,
I am truly sorry to hear that it took a while to have your Starscope order delivered. I have sent you an email regarding your concern. Your feedback means a lot to us, so I would like to make sure that everything is all good with your order. Please don't hesitate to reply to my email if you have any other questions and clarifications.
Stay safe!
- Monique from Starscope Customer Care
Star scope is a scam.
Star scope is a scam.
We All need to get together and and Sue star scope 4 damages
19 January 2022
Unprompted review
Reply from Starscope
Hi Jonathan! Sorry to hear your experience was not satisfactory. If you’re open to discussing your experience further, please contact our customer support at https://support.starscopemonocular.com We’ll work with you to resolve any issues as quickly as possible.
Have a great one!
-Julie from Starscope Customer Care
STAY AWAY FROM THIS!!!
Not happy! Still have not received monoculars. I see that most people are having problems also. Is this some kind of a ripoff? VERY DISAPPOINTED! I THINK THAT WE ALL SHOULD GO TO THE B.B.B., and file our complaints!!! I see that others have the same complaints.
I just got off of the phone with the company that supposedly shipped this. What a bunch of crooks! They just went ahead and changed the price, added a shipping charge, and charged me for insurance on the monoculars from Hong Kong China!! Then they just hung up on me. I called a second time and they gave me different prices that you wouldn't believe. Even if you got yours, make sure that you çheck your credit card information. You might get 3 different charges on various statements that you may not ùnderstand! This company is a ripoff! Then they claimed that they do not appear on the site that you ordered from! I told them about all the negative reviews that they got. It makes no difference to them. Their words not mine. Freaking Commi's!!!
18 January 2022
Unprompted review
Reply from Starscope
Hi Captain! We are sorry to hear that you still have not received your order. Please contact our customer support at https://support.starscopemonocular.com We’ll work with you to resolve any issues as quickly as possible.
Have a great one!
-Julie from Starscope Customer Care
Not Trustworthy
After waiting for six weeks to receive my order for four Starscopes without even a projected date of shipment or any other explanation, I have REPEATEDLY requested a refund. The company initially tried to ignore my instructions and now they are stalling. If the product is as illegitimate as their business practices - STAY AWAY
18 January 2022
Unprompted review
Reply from Starscope
Hi Bob! We are sorry to hear that you still have not received your order. Please contact our customer support at https://support.starscopemonocular.com We’ll work with you to resolve any issues as quickly as possible.
Have a great one!
-Julie from Starscope Customer Care
SCAM
SCAM! Worst Customer Service Ever! In November, bought two items, $250.00+ worth, as Christmas gifts. When it became apparent they would not arrive in time, I canceled orders and demanded $ return. Completely ignored me and requests. Just kept telling me my orders were coming soon. I sent them dozens of emails, (no way to call them!), and received more than 50 auto-replies from them stating my orders were coming soon! Two weeks after 1st request to cancel, I received email stating my orders had shipped. No track # provided. No product has ever arrived. Had to file cases with Visa and PayPal to get the money they stole returned.
18 January 2022
Unprompted review
Reply from Starscope
Hi Suellen! We are sorry to hear that you still have not received your order. Please contact our customer support at https://support.starscopemonocular.com We’ll work with you to resolve any issues as quickly as possible.
Have a great one!
-Julie from Starscope Customer Care
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