Monoyer Reviews 

43
•
TrustScore 2 out of 5

2.2

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Company details

  1. Contact lenses supplier

About Monoyer

Written by the company

Monoyer is your everyday contact lenses provider. We try to be there for you without you even noticing, just like the air you breathe. Monoyer is inspired by everything that signifies freedom and comfort.

Created by the new trends in 2020, Monoyer is a reflection of your need for reliable, fast and easy provider. Comfortable, modern, sophisticated, our product stands out for the excellence of its manufacturer and use only the finest materials to strike the ideal balance of form and function. Our brand is synonymus with so needed comfort, accessibility, reliability and quality, and often dictates the new trends.

Contact info

2.2

Poor

TrustScore 2 out of 5

43 reviews

5-star
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2-star
1-star

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2.2

All reviews

(43)

1 review in the last 12 months

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Rated 2 out of 5 stars

Not so good service

Not so good service. Their product is great, but I would recommend going for a different contact lens provider. They take money from your account and if for some reason the shipment is late, they will never notify you, so you end up not having contacts for a long period. The website is also awful and you have to send emails for any changes you want to make to your subscription. In addition, I have been receiving my contacts to my local post office instead of “directly to my door” as advertised on their website…

In general, good product, prompt responses, but also bad website, lack of communication and false advertising.
I do NOT recommend!

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Great product and quick delivery

Great product and quick delivery! The subscription service is very convenient!

15 April 2024
Monoyer logo

Reply from Monoyer


Hi Daniel,

Thanks for the awesome review! We're thrilled you're happy with our product and speedy delivery. Glad to hear our subscription service is convenient for you too.

Thanks for choosing us and sharing your positive experience. We appreciate your support!

Best,
Nadja

Rated 5 out of 5 stars

5 out of 5 stars

5 out of 5 stars ! Great product, and awesome customer service! Can fully recommend.

15 April 2024
Monoyer logo

Reply from Monoyer

Hej Sarra,

Tusind tak for din fantastiske anmeldelse! Det varmer virkelig at høre, at du er tilfreds med vores produkt og kundeservice.

At få en fuld score på fem ud af fem stjerner og din anbefaling betyder utroligt meget for os. Det er vores mål at levere en fremragende oplevelse for vores kunder, og det glæder os at vide, at vi har opfyldt dine forventninger på begge fronter.

Endnu engang tak for din anmeldelse!

Venlig hilsen,
Nadja

Rated 5 out of 5 stars

The lenses are top quality

The lenses are top quality! Communication with the team is excellent. I want to say a huge thanks to Nadia, who helped me a lot. Monoyer are the best! ❤️

15 April 2024
Unprompted review
Monoyer logo

Reply from Monoyer

Hello there,

Thank you so much for your kind words! It truly means the world to me to hear that you're enjoying our top-quality lenses and that you've had a positive experience communicating with our team. I'm absolutely thrilled to have been able to assist you!

Your appreciation and support are incredibly motivating for me and the entire team here at Monoyer. We strive to provide the best service possible, and it's heartwarming to know that we've made a difference for you.

If you ever need anything else or have any questions, please don't hesitate to reach out. We're always here to help!

Sending you lots of gratitude and warm wishes,
Nadja 😊

Rated 5 out of 5 stars

Best lenses I’ve tried so far

I’ve been using lenses for the past 10 years and honestly these are the best I’ve ever tried. Not just the quality of the lens but the whole experience. This is the third month I’m receiving them and the package always arrives on time. It’s super easy to put them on and if I have any questions, the customer support is very responsive.

Highly recommend!

29 March 2024
Unprompted review
Monoyer logo

Reply from Monoyer

Hello Mila,

A BIG thank you for being a part of MONOYER, it means a lot to us. :)

It's wonderful that you like our lenses. We always make sure your order is sent on time. ;)

Have a lovely day.

The warmest greetings,
Nadja

Rated 4 out of 5 stars

Really want to give them a chance

Really want to give them a chance - previously I wrote a pretty negative review as their site had crashed and in addition, my trial package was lost (by local delivery services Econt, it turns out). They personally called me to apologize and say that the issue with the website has been resolved. They also said they are refunding me the subscription. However, I couldn't cancel my subscription on my own - it kept switching on. So I just hope they fix their system, but hey - they are real people and are communicative. Will update if the lenses are good.

28 February 2024
Monoyer logo

Reply from Monoyer

Hi there,

Thank you for taking the time to share your experience. My sincerest apologies for the inconvenience you've experienced. We're continuously working on improving our system here at Monoyer and your feedback helps us with that.

Indeed, we are real people behind Monoyer and communication is key for us. We're glad to hear that you acknowledge this. We strive to ensure that all our customers are satisfied with our service and products.

Should you encounter any further issues, please don't hesitate to get in touch with us. We're more than happy to assist.

Looking forward to your update on the lenses.

Best regards,
Nadja

Rated 1 out of 5 stars

I do not reccomend

Comfortable to wear, but impossible to take out of the eye! I ended up rubbing my eyes for a long time to be able to take them off! This happened after 3h of being with the lenses, not even a whole day!

25 February 2024
Monoyer logo

Reply from Monoyer

Hi Toni,

I'm very sorry to hear about the experience you've had with our lenses. Our top priority is customer satisfaction and comfort, so it's disheartening to hear about the difficult time you have had removing them.

Please do not rub your eyes as this can cause further discomfort. If the lenses are difficult to remove again, we recommend you to use some lubricating eye drops and seek medical advice immediately if the issue persists.

We appreciate you bringing this issue to our attention and we'll definitely look into it. Feel free to reach out to us directly so we can assist further.

Best Regards,
Nadja

Rated 1 out of 5 stars

The lenses had fibres floating in the…

The lenses had fibres floating in the lens fluid

25 February 2024
Monoyer logo

Reply from Monoyer

Hi Siyana,

I'm sorry to hear about your concern. Our lenses are packaged in a sterile environment to ensure their cleanliness. Therefore, it's highly unlikely that there would be debris or fibre in the lens fluid. It's possible this might be due to a perception of fibres from the naturally occurring floaters in our eyes.

However, your comfort and safety are our top priorities. If you believe there might be an issue with your lenses, we'd really appreciate it if you could reach out to us directly so we can properly investigate the matter.

Best Regards,
Nadja

Rated 5 out of 5 stars

Game-changer!

These are the most comfortable lenses I've ever used. Easy to put in, they don't irritate my eyes. I wear them all day, even during workouts. They keep my eyes hydrated, so no need for extra drops. It's great not having to carry a solution and case around. I just put them on in the morning and forget about them until night. Can't imagine my daily routine without them now.

2 February 2024
Unprompted review
Monoyer logo

Reply from Monoyer

Hello Margarita,

Thank you so much for your amazing review! We're thrilled to hear our lenses have been a game-changer for you and have seamlessly integrated into your daily routine. Your comfort and convenience are our top priorities. Thanks for choosing Monoyer, we look forward to continuing to serve you with our lenses.

Best regards,
Nadja

Rated 5 out of 5 stars

Great lenses

My trial pack of lenses were great, really comfortable to wear all day, easy to use the lenses felt nice and moist all day even after 8+hours of wear

6 February 2024
Unprompted review
Monoyer logo

Reply from Monoyer

Dear Yoanna,

Thank you so much for your positive feedback! It’s wonderful to hear that our lenses were comfortable and stayed hydrated throughout your day, even after extensive wear. Our lenses are designed to maintain their moisture for up to 12 hours, ensuring your comfort throughout the day. We're glad you were able to experience this! Thank you for choosing Monoyer and we look forward to continued service with you.

Best regards,
Nadja

Rated 5 out of 5 stars

Fast shipping

Fast shipping, reliable

22 August 2023
Monoyer logo

Reply from Monoyer

Hello,

Thank you for your feedback! We're delighted to hear that you're pleased with our swift and reliable shipping. We strive to provide efficient service and it's great to know we've met your expectations. We appreciate you choosing Monoyer.

Best Regards,
Nadja

Rated 5 out of 5 stars

One of the best contact lenses I’ve…

One of the best contact lenses I’ve found online. Customer service is great as well.

7 July 2023
Monoyer logo

Reply from Monoyer

Hello,

Thank you for such a wonderful review! We are thrilled to hear that you consider our contact lenses among the best you've found online. We are equally pleased to know our customer service has met your expectations. We greatly appreciate your trust in Monoyer and look forward to continuing to meet your eye care needs.

Best Regards,
Nadja

Rated 5 out of 5 stars

Great product

Great product. Convenient service. Highly recommend!

22 May 2023
Monoyer logo

Reply from Monoyer

Dear Ivailo,

Thank you so much for your kind words! We're thrilled to hear that you're pleased with our products and service. We greatly appreciate your recommendation and look forward to continuing to provide you with our services.

Best regards,
Nadja

Rated 5 out of 5 stars

Very smooth experience with my order…

Very smooth experience with my order and comfortable lenses

9 February 2023
Unprompted review
Monoyer logo

Reply from Monoyer

Kære Hussein,

Tak for din positive feedback! Vi er glade for at høre, at din bestillingsproces var problemfri og at du finder vores linser behagelige. Vi stræber efter at give vores kunder den bedst mulige oplevelse og dine positive ord giver os sikkerhed for, at vi er på rette vej. Tak fordi du valgte Monoyer.

Bedste hilsner,
Nadja

Rated 5 out of 5 stars

Comfortable lenses

Very comfortable lenses. Interaction with the company was good and shipment was fast and on time. Would recommend

26 January 2023
Unprompted review
Monoyer logo

Reply from Monoyer

Hello,

Thank you for your positive feedback! We're delighted to hear that you found our lenses comfortable and that you had a good experience interacting with our company. It's wonderful to know our shipping service met your expectations. We appreciate your recommendation and look forward to continuing to have you as a part of Monoyer.

Best Regards,
Nadja

Rated 5 out of 5 stars

Great product

Fast delivery, great quality and on a really good price too! Loved the packaging - clean and modern.

16 January 2023
Unprompted review
Monoyer logo

Reply from Monoyer

Hello Alina,

Thank you for your wonderful review! We're thrilled to hear that you're pleased with our delivery, contact lenses, and competitive pricing. Additionally, we're delighted that you appreciated our packaging. We strive to deliver both exceptional service and a modern customer experience. Thanks for choosing Monoyer, we look forward to continuing to serve you.

Best regards,
Nadja

Rated 5 out of 5 stars

Awesome products

Great company! Ordered 1 week ago and i'm already loving it! Quick delivery and probably the best lenses i've tried. 5/5

16 January 2023
Unprompted review
Monoyer logo

Reply from Monoyer

Hej Anders,

Tusind tak for din fantastiske anmeldelse! Det glæder os utroligt meget, at du allerede er begejstret for vores produkter! Vi sætter en ære i hurtig levering og det højeste kvalitet af linser. Mange tak fordi du valgte Monoyer, vi ser frem til fortsat at betjene dig.

Bedste hilsner,
Nadja

Rated 5 out of 5 stars

Comfy lenses

Comfy lenses, indeed! Good job with the service as well!

2 January 2023
Unprompted review
Monoyer logo

Reply from Monoyer

Hello,

Thank you for your positive review! We're thrilled to hear you've found our lenses comfortable and that our service has met your expectations. We aim for customer satisfaction and it's always rewarding to know that we're succeeding. Thank you for choosing Monoyer, we look forward to continuing to serve you.

Best Regards,
Nadja

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