MONPURE London Reviews 266

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

This product is yet another rip off on the market - targeting people desperate for hair regrowth. Having used it then went to a private clinic for a complete analysis - I've realised that this is jus... See more

Rated 5 out of 5 stars

I've been using the new ceramide complex bond repair Shampoo alongside the conditioner and its the perfect solution for my dry coloured treated hair.It has a rich creamy texture that has helped to dee... See more

Rated 4 out of 5 stars

I have serious scalp problems caused by stress. Every few years the problem erupts and as I get older (age 78yrs) I do not seem able to control the ‘monster’ Interested in your products so I am givin... See more

Rated 5 out of 5 stars

I have been using the Clarifying Scalp Scrub once a week for the last 3 months and the Follicle Boost Hair Density Serum every day for 3 months. Within the first few weeks I noticed that hair shedding... See more

Company details

  1. Beauty product supplier
  2. Hair product shop

Written by the company

MONPURE London are the leading scalp and hair health experts, with results-driven products backed by scientists to nourish the scalp and strengthen the hair.


Contact info

3.8

Great

TrustScore 4 out of 5

266 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

These products are miracle workers!

These products are miracle workers! I have a haircare page on instagram and review products that are natural and cruelty free so this brand kindly sent me out the Great Lengths regime to try out and I’m just so impressed with how well the products work, especially the scalp scrub! They all smell heavenly, works wonders on the scalp and hair so they’re definitely worth the money! and

10 November 2020
Rated 5 out of 5 stars

5 🌟 Customer Service

I purchased shampoo conditioner and scalp scrub and reviewed it wasn’t clearing my dermatitis as I had hoped it would. They only sent me the serum free of charge to see how that helps. It certainly calms the inflammation but early days only been using it a week. But 5 stars ✨ for excellent customer service

6 November 2020
Rated 5 out of 5 stars

Delightedf

Easy and quick ordering and delivery of product. Delighted so far but only been using for a week. I plan on ordering more products soon.

6 November 2020
Rated 5 out of 5 stars

Excellent.

I tried a range of products. The delivery was fast and in smart packaging.
The products look beautiful. Definitely going to buy Christmas presents with Monpure.
I have used a shampoo and conditioner for one week and now have noticeably bigger healthier hair. No doubt something good is happening.

Am a fan and highly recommend.

6 November 2020
Rated 5 out of 5 stars

I'm obsessed with the Monpure products

I'm obsessed with the Monpure products. I generally have really coarse hair and the products have made it super silky and soft. I've also noticed my hair seems much healthier!
Definitely worth the price and the products will definitely be staying in my haircare regime.

2 November 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous quality products

First off - the packaging the products arrived in was stunning and I was pleased to see everything was completely recyclable.

I used a scalp scrub before the shampoo and conditioner, then followed by a scalp serum. I wouldn't say I have any problems with my hair or scalp but the products left my hair soft and smelling gorgeous, whilst my scalp felt soothed.

Overall, an absolute treat for my hair and senses!

29 October 2020
Rated 1 out of 5 stars

I received my box with the scalp scrub

I received my box with the scalp scrub, follicle boost serum, the shampoo, conditioner and the nourish and stimulate mask, I opened the box the next day to use the shampoo and conditioner, I looked at the stimulate mask and it looks half empty? Looks like I have been sent someone’s return! I used the shampoo and conditioner, the conditioner left my hair like a birds nest..... I could not get the comb through and lost a lot of hair trying I had to use my Philip Kingsley conditioner to get the comb into my hair! Sadly I did not use any of the other products and will be returning them all!

28 October 2020
MONPURE London logo

Reply from MONPURE London

Hi Sarah, we are sorry to hear your products arrived in less than perfect condition. If you would like to contact us directly, they we will happily remedy this for you. In the meantime, we would like to reassure you that the products you received were not returns, however, we will investigate in depth to understand how the problems you have experienced may have occurred.

With regards to the product performance, please do get in touch with us to advise how you have been using the items. All products have been through strict efficacy and safety trials and have developed by a team of beauty experts, scientists and dermatologists. We may therefore be able to advise some tweaks to your application method in order to ensure they perform as expected. Please contact us via the following email address, support@monpure.com.

Warm Regards, India, MONPURE

Rated 5 out of 5 stars

Healthy hair with bounce and life

I have been using the MONPURE shampoo, conditioner, scalp scrub and mask and have been astonished by its effect on my hair that is usually healthy, but dark and lifeless. My scalp feels clear and my hair no longer breaks as easily as it did. Not only has it gained more shine and life, but regular use of the shampoo and conditioner have given it a noticeable bounce and health that it did not have before.

24 October 2020
Rated 4 out of 5 stars

Nourish and stimulate scalp mask

Fab eco-package & efficient delivery. Lovely scented product. It’s early days to write about its efficacy as my hair is still thinning & after 2 days the scalp starts to itch. Only time & patience will give the results.

22 October 2020
Rated 1 out of 5 stars

Over packaged

Over packaged, over priced and doesn’t improve hair condition

22 October 2020
MONPURE London logo

Reply from MONPURE London

Hi Gina, thank you for your feedback. We are sorry to hear that you are not satisfied with the products. If you would like to reach out to us (support@monpure.com) then we would be keen to hear your concerns in greater depth, to understand how we may be able to remedy them. Our packaging is fully sustainable, so whilst we do like to think that the MONPURE experience starts at the unravelling of your products, we ensured this was done in the same ethos as our products. We look forward to your reply, Warm Regards, Daniel. MONPURE

Rated 1 out of 5 stars

Does not do what it claims

This product was bought for my husband's aunt. She complained that her hair was thinning. She has used this product since its purchase and found no improvement in her hair. So sadly this product has failed from her prospective. She asked me to write this.

22 October 2020
MONPURE London logo

Reply from MONPURE London

Hi Elizabeth,Thank you for your reaching out. I am sorry to hear you are not satisfied with the products. If you or your husband’s mother would like to reach out to us directly via our customer services support then we would be delighted to hear about your concerns in greater depth, to understand how we may be able to remedy them. Our independent efficacy studies (with 100 men and women) showed that 4 out of 5 people witnessed an improvement in their quality of scalp and hair within 4-6 weeks. We look forward to your reply, Warm Regards, MONPURE

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