almost a month and haven't received my order said. It was gonna be dispatched in one day, doing a charge back on my credit card as they are not replying to emails, do not buy from them as there is no... See more
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Purchased a top handle bag in August '19, broke in May '20 and couldn't be repaired (I wonder if it's a design fault) and the replacement bag was sent to the wrong address in June. No communication vi... See more
I love Mon Purse. Unfortunately I have been waiting for a $140 refund for the last 3 months. I’m finding it difficult to get anyone to respond to emails or follow up where it’s at. Ive noticed all the... See more
Just to add to everyone else’s reviews.. an absolute scam. I ordered in October when they advised it would be an additional 3-5 business days for processing during Covid.. fair enough. However, they h... See more
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Company details
Written by the company
Customise & personalise European leather bags & lifestyle accessories. Monogram pouches, wallets, phone cases, tech & travel or design your own bag.
Contact info
Australia
- support@monpurse.com
- monpurse.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Fantastic service
Fantastic service, quality products. Very happy customer.
Beautifully crafted...
Beautifully crafted and beautifully packaged.
Perfect gift
Monogramme Rubs Off Easily
The foil monogramme came off within a week or two. The phone lives in my bag or on my desk. Would have excpected it to last alot longer.
I LOVE my phone cover!
I LOVE my phone cover!! I got the black leather blind embossing, it is stunning and has had many complements. Thank you Mon Purse!
Keyring
I loved my product so much however the gold writing (the key feature of the product) came off after 2 weeks!! so disappointing especially when it was expensive
lovely quality...very happy with my…
lovely quality...very happy with my purchase. Thx
Don't buy!
The quality was terrible for such an overpriced product. The service instore to return the product was extremely disgusting. Never will recommend this brand or purchase again !!!!
Love my monpurse!
Love my monpurse wallet and phone cover. Lots of compliments!
Good customer service but the overseas…
Good customer service but the overseas shipping is horrible! I placed an order which took two months to arrive and when it finally did, one of the items was wrong. It’s been three months since then and I have yet to receive my item (the one I initially ordered)!
Mon Purse is such a beautiful range
Mon Purse is such a beautiful range. I bought my sons the small blue journals with pale blue pages. They are so lovely and such beautiful quality. My sons loved them.
Disappointed customer
I was happy with the look and quality at first, but don’t be mistaken. Your phone is not protected with the case on. The glass on the back of my phone has smashed while my phone was in the case! You’re suppose to protect your phone by placing it in a case but obviously the quality of this case isn’t durable enough to prevent your phone from smashing. Very disappointed with the product ☹️
Great service
Quick delivery and quality products
Quick delivery and quality products - highly recommend
Love, love, love!
Love the mon purse products. Great price and excellent quality. My personalised back pack is the perfect nappy bag!
Great
Great, always good service. Had an issue with item & it was resolved in a timely manner
I love the wallet with my monogram
I love the wallet with my monogram. It’s great quality and doesn’t wear off.
The absolute worst experience!!
The absolute worst experience!!
I ordered a monogrammed washbag as a Christmas present for my partner and it turned up late without the monogram. I purchased an alternative present and tried to return the washbag but was told that I would have to pay the shipping fee to Australia.
Subsequently I received an email saying my new washbag was on way - this hadn't been requested. I was then charged a customs fee for the new washbag that I hadn't asked for and didn't want. I now have two unwanted washbags and have had no response to my emails requesting a refund
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