14p Verification charge.. Woke up to see £29.50 taken out. Scamming pieces of ****. Anyone who is looking for the owner of the business see details below Alexandra Lily ANN Dewar 259 M... See more
Monstersavings
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See what reviewers are saying
This company was previously known as totallysavings. They do same trick every time to scam people. Typically take out 29.95 after 14 days without and email or subscription details to their offer and n... See more
These fraudulent thieves claim to have issued a refund, 7 working days later no refund on site. After some digging for my case I realise they were trading as Totally Savings before! They also have a r... See more
Have taken two payments from my bank for £29.50. Bank of Scotland said the company had been blocked but somehow it happened the second time. Have zero recollection of ever signing up for this service... See more
Company replied
Took £29.50 out of my bank for no…
Took £29.50 out of my bank for no reason
Contacted Virgin bank cards been cancelled and fraud team are into it
Disgusting
25 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Absolute scam!!
Absolute scam!!! Taking money out my bank account without authorisation can’t even contact them for a refund and bank won’t do anything to block it. How do I get my money back!!!!????
Taking liberties from vulnerable people
24 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
This is awful and completely unfair
This is awful and completely unfair, you are asked for your bank details for verification purposes, then i see a payment of £29.50 leaves my bank, when i called i was advised i didn't read the terms and conditions ? Maybe because they weren't visually available, i may a point of looking for this as something similar has happened before, if the company is so professionally correct why is the only good review they have is due a successful refund.
25 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
What an absolute scam
What an absolute scam!
Absolutely disgusting, woke up today to find out that £29.50 has been taken from my bank account. I tried calling, the number isn't valid. A joke! Preying on people that don't have loads of money.
25 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Absolute scam!!
Absolute scam!!! Disgusting. Taken £29.50 from my account, no confirmation from them and no messages.
25 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Just noticed I've been charged for this…
Just noticed I've been charged for this service, nearly £30..... for what? I was certainly unaware of this nonsense. I'm going to try & get a refund for this "non service"
25 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Absolutely disgusting
Absolutely disgusting, take money out of desperate peoples accounts and when you call them they simply tell you, you are over your 14 day cooling off period and will not be refunded. There are absolutely obnoxious when you call them and put the phone down on you. Bank won’t refund you either as they say it was authorised? Never authorised anything!!!! Absolute scum!!!
Beware monster savings will flag your review as not being genuine and try to have it removed, knowing people can’t send any documentation or reference as this information is none existent.
As for your reply saying you have messaged me regarding a refund, yet another lie. Sooner the FCA shut you down the better. Despicable!!!!
25 August 2023
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Not happy at all it was free but then…
Not happy at all it was free but then it took money from me which I needed ridiculous honestly
25 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Absolutely fuming
Absolutely fuming, I’ve hardly any money as it is then out of nowhere £29.50 gets taken from my bank. I’ve reported it and it’s now being looked into.
25 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
EMAIL ME WITH ANY INFO OF YOUR CASE SO I CAN REPORT IT IN MASS!!!
Haven’t a clue who these disgusting people are but like many on here they took £29.50 out my bank account,I’ve never applied for a loan and wouldn’t because I have a iva,I have contacted police and made statement to the fraud department,how do these scumbags think they can just do that!!!
UPDATE-like all the other people on here I’ve had a message saying they have private messaged me to get a refund……no message exsists………how do they get away with it,also they have asked trust pilot for more info like a ref number…..but why would I have one if I’ve never signed upto anything??? It’s just astounding that these scumbags are getting away with this………please please could anyone with the same issue all email me on ej9 wez 20 11 78 at gmail.com as I’m disabled and have time to report this to the right channels and if I have all these different eoplexwith same thing it can’t be denied,let’s do this and make them look like the disgusting theiving people they are!!!!!
22 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
SCAM
I had £29.50 taken from my account after applying for a loan, i had a .14p fee taken from my account to verify me but as far as i was aware this was for a loan not this savings thing, i never got told of any further fee that would be taken from my account no confirmation no nothing, it’s a joke complete scam in my eyes taking money from people who need it with no warning or no confirmation
18 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Will be reporting you for fraud as you…
Will be reporting you for fraud as you are actually a payday loan company, that explains you will charge 14p... nowhere does it say you will charge £29.50 but I will be getting it back.
Thank you
16 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
This is a scam taking money from vunerable
Private message sent where exactly as you don't have my details and you can't message on this service. Please do not trust this company I've called and emailed them and get no response.
This is a scam. No where have I had any correspondence from this company regarding them taking payments from my bank account or anything to say im sing a service provided by them. I've not used this company nor do I ever plan too. This is fraud taking money from vulnerable people without notifying them. I would advise to completely avoid. I will be sending complaints to the company as well as the fsa.
18 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Took money today out my bank and have…
Took money today out my bank and have no idea who they are or even how to cancel them taking more money out that’s slot of money to just go disappearing f fuming
18 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
These Scumbags have taken £29.50 from…
These Scumbags have taken £29.50 from me no idea who they are but reported to bank as fraud and unauthorised transaction I don’t recognise ! Card cancelled !! Reporting to trading standards today ! Lowlifes robbing vulnerable people !
To add there is no private message from these fraudsters as they don’t have my personal contact details ! It’s all a scam they need shutting down I’ve reported will be contacting the ombudsman also ! Scumbags go and earn an honest living instead of robbing off vulnerable people ! No better then thieves !
18 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
I tried applying for a loan
I tried applying for a loan . I’ve been charged 14 pence to verify my account and on the next day I’ve been charged £29.50 for some subscription but it wasn’t saying anything about it when I was applying . I want to cancel that subscription if it exists somewhere, as I didn’t agree for it and I want all my money back. I’m really sick and tired of scams.
18 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
I went for a loan but didn’t go through…
I went for a loan but didn’t go through with it paid verification fee now been charged £29.50 I need to cancel asap
17 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
I applied for a loan exactly the same…
I applied for a loan exactly the same as everyone else. 14 pence was taken our of my account and then a payment went out of my account for 29.50 . I received no emails to say that Ive signed up for an online shopping savings subscription. How are you supposed to use something that you don't even know you have. I don't think they even want people to use it because if they did they wouldn't be so sneaky. They keep saying you must have ticked the box to sign up so how come nobody even knows they've signed up for it. Terrible no you haven't private messaged me . You've contacted trust pilot and tried to get my review removed saying that I'm a fake customer. Unbelievable behaviour. Do not trust this company.if this has happened to you ring your bank and get your money back. Do not let this company steal of vulnerable people.
23 May 2023
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
Loan application
I tried applying for a loan . I’ve been charged 14 pence to verify my account and on the next day I’ve been charged £29.50 for some subscription but it wasn’t saying anything about it when I was applying . Luckily my bank contacted me and the payment been cancelled but I want to cancel that subscription as I didn’t agree for it . I’m really sick and tired of scams .
15 August 2023
Unprompted review
Reply from Monstersavings
We are sorry you are not happy with the service provided. Please note that the fees for the service are visible before signing up and you must agree to our terms and conditions. However, customer satisfaction is our main priority.
We have sent you a private message to respond to us with your details. Once we have these we will provide you with a full refund.
Kind regards,
Customer Service Team
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