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Montonio Reviews 116

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Customer support from Montonio was amazing—quick to respond, super clear, and genuinely helpful. We had sort of a non-standard case but they sorted everything out smoothly and even went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Ideal for managing any WooCommerce store, or even multiple in same time if you want Been using several payment and shipping solution suppliers in the past, I would say Montonio has been fastest i... See more

Rated 5 out of 5 stars

Thank you for your payment solutions. Our team and customers are happy to experience quick and neat service provision both via ecommerce and over-the-counter. Well, you do make it possible. Keep on g... See more

Company replied

Rated 5 out of 5 stars

We are very happy with Montonio’s service. Everything works reliably, which is extremely important for our business. The pricing is reasonable, and the customer support is excellent — the team is alwa... See more

Company replied

Company details

  1. Payment service
  2. E-commerce service
  3. Ecommerce solution provider
  4. Financial Institution
  5. Shipping service

About Montonio

Written by the company

Montonio is an all-in-one checkout solution for ecommerce businesses in the Baltics and Poland. We empower merchants to accept every order by supporting the most popular payment methods, including bank links, cards, Apple Pay, Google Pay and BLIK. We also offer "Pay Later" and financing to increase conversions.

By integrating shipping solutions, we enable merchants to manage and print shipping labels, track shipments, and provide customers with a variety of local delivery options at competitive rates. Unifying the entire checkout process eliminates the need for juggling multiple disconnected tools, saving time and reducing admin tasks.

Join over 7,000 happy merchants already benefiting from the efficient checkout flow that reduces costs, boosts conversions, and enables growth.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bad exprience

In the beginning, everything seems fine, only minor problems, after using it for three months suddenly the prices rise to the sky. We cancel the contract and services. Unfortunately, support came up with the idea that he didn't see the letter and didn't respond, even though we even talked on the phone that I would like to cancel. I paid 20Eur for another month for nothing. After that I get the bill again, I angrily told the support that I won't pay for nothing again, well, sorry, it's a mistake (support answer). Finally, now the debt is coming out again from, I think I will ignore sending it, but all I see is that it has already come out almost with the bailiffs, pay faster. I'm writing to support again to explain, even though I haven't been using it for half a year. Absurd company, customer support totally doesn't orientated to customer. And you know the accounting department that does not see that the contract has been terminated. I do not recommend to anyone, avoid this company.

1 October 2024
Unprompted review
Montonio logo

Reply from Montonio

Dear Geriausios,
We are truly sorry to hear that your experience has been so negative, and that you've encountered these serious issues. It's our priority to provide excellent service, and it's clear we've fallen far short in your case. We understand your frustration with the unexpected price increase, the complications surrounding your contract cancellation, and the ongoing billing problems, especially the debt collection notices. We're committed to investigating why these issues occurred and how we can prevent them from happening again.

Yours,
Montonio

Rated 5 out of 5 stars

New customer

Our e-shop new e-shop went online in April. Now we have worked with Montonio for a month. The contact perosn for us is very friendly and supporting. Helps us see some points which we wouldn't have noticed ourselves.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and Affordable Transaction Solution with Excellent Support

Montonio.com is a top-notch platform for handling transactions. They excel in fast problem-solving and maintain clear, effective communication through email. Their transaction fees are among the best in the market, providing excellent value. The integration process is seamless, although it might be a bit challenging to set up initially. However, once set up, everything runs smoothly. I highly recommend Montonio.com for anyone looking for reliable transaction services.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Montonio is fantastic

Montonio is fantastic! Their support is very warm and friendly, and they respond quickly. It's very easy to integrate Montonio's payment and delivery solutions with my online store. I am extremely satisfied!

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Review

1. Fast and efficient customer service.
2. Considering the client's wishes
3. Fast growing company

30 May 2024
Unprompted review
Rated 5 out of 5 stars

You will not regret choosing Montonio as your partner

It's really very comfortable to have parcel machines and payment solutions all together. Montonio is the one and only service provider who reacts fast on problems and provide everthing to make service to be comfortable for the service provider as well as to the customer. I am really grateful, because all this together makes my work faster and easier.

1 May 2024
Unprompted review
Montonio logo

Reply from Montonio

Hey Agnes,

We're delighted by your fantastic review—thank you!

It's wonderful to know you appreciate the convenience of our solutions. At Montonio, our dedicated team strives to deliver responsive and efficient services, ensuring that each customer's experience is as seamless as possible. Learning that our efforts have significantly enhanced your work efficiency is incredibly rewarding for us. We truly value your trust and are excited to continue supporting your business.

Thanks for choosing to partner with us!

Rated 5 out of 5 stars

Great reliable support team

Great reliable support team. Custom solution made for UPGREAT and it is working fine.

11 April 2024
Unprompted review
Montonio logo

Reply from Montonio

Hey Oliver! It's lovely to hear it, thanks so much.

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