Montrose Bag Co Reviews 

460
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company and expressed complete satisfaction overall. Customers frequently highlight the exceptional build quality, noting that the tough, robust materials make these products ideal for demanding outdoor and travel activities. Consumers also consistently mention the remarkably fast delivery service along with the friendly, helpful communication received from the staff. Some people also felt that ordering bespoke, personalized designs or specialized options for frequent international travel was particularly worthwhile. Reviewers truly appreciate the incredibly roomy interiors, secure waterproof zips, and highly functional storage compartments designed for various sports and professional equipment.

What people talk about most

Product

Consumers find the product to be of exceptional quality, describing the bags as durable, lightweight, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional durability and sturdy... See more

Delivery service

Reviewers consistently share positive feedback about the delivery service, highlighting that items are... See more

Service

Reviewers highlight positive aspects of service, noting that jobs are done fast and efficiently. Consumers... See more

Order

Customers had positive experiences with order, highlighting prompt email communication and an easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted the Montrose Bag Co at short notice - to enquire if they had any of their shuttle bags available, as I was travelling the following week. I received a swift reply and confirmation that one... See more

Company replied

Rated 5 out of 5 stars

​I am over the moon with my new Jura bag from The Montrose Bag Company. I bought this specifically for my Open Water Swimming kit, and it has genuinely made my swim days so much easier. The build qu... See more

Company replied

Rated 5 out of 5 stars

These bags are absolutely brilliant. Still have my original bag which is now 12 years old and still going strong. I only bought a new one recently as I need two now coz I travel world wide and take... See more

Company replied

Rated 5 out of 5 stars

Great quality bags, proper tough and well made gear. Bought 2 new here on this review but have another that is about 5 yr old used weekly travelling and no issues, bulletproof bags.

Company replied


Company details

  1. #9 of 57 best companies in Bags and luggage shop

Written by the company

When it comes to bags only the best is good enough and here at The Montrose Bag Company on the North East coast of Scotland, we put heritage and skill at the heart of what we do. Our parent company, Montrose Rope & Sail was founded back in 1789 to serve the Scottish fishing fleets. Fast-forward over two hundred years and MR&S is now the go-to provider of robust and durable all weather tarpaulins and kitbags for rig workers in the North Sea. Using skilled craftspeople and working with 100% waterproof materials, The Montrose Bag Company manufactures to the same high standards to create a complementary range of bags that can tough it out in the most testing of conditions. Over the last forty years countless offshore workers have come to depend on us for the specialised kit bags, backpacks, and other equipment they need to enable them to do their jobs safely and skilfully. But it’s not only oil industry professionals who value what we do. Time and time again we were asked to make our unique range of durable, versatile and reliable bags available to a wider audience. And so having invested in new cutting-edge technology we launched The Montrose Bag Company which builds on four generations of heritage and experience. Using the same skilled craftsmanship, the same tried and tested materials and the same passion for perfection, we’ve extended our range to include bags and luggage that everyone will be proud to own. From shoppers to totes, backpacks to holdalls we manufacture everything here at our headquarters in Scotland for export all over the world. From rucksacks to holdalls, travel bag to totes, The Montrose Bag Company has got your luggage needs covered. Both offshore and onshore there really is no better bag. All Weather Bags Engineered to Perform Outdoors. Trusted heritage since 1789. Authentic, Durable + Hand Manufactured in Scotland. Built to Last.


Contact info

4.9

Excellent

TrustScore 5 out of 5

460 reviews

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1-star

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4.9

All reviews

(460)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service.

I needed some help making a selection - emailed them got a very comprehensive, polite and knowledgeable reply promptly. Communication has been amazing and the bags themselves are perfect. Very Happy.

16 June 2024
Montrose Bag Co logo

Reply from Montrose Bag Co

Thanks for your feedback Tony, we appreciate it.

Rated 5 out of 5 stars

Will use again

I needed an offshore travel bag quickly, I rang up to see which ones were in stock as there is a 3 week wait on some items. Picked one and they delivered it next day. Bag is great quality also. Thanks to Susan

10 June 2024
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Reply from Montrose Bag Co

Thanks for taking the time to leave a review. Glad we could help out.
All at Montrose Bag Co

Rated 5 out of 5 stars

Amazing experience with Montrose, Susan

Amazing experience with Montrose, great customer service from Susan!

Thanks again for your help I really appreciate it!

1 July 2024
Unprompted review
Montrose Bag Co logo

Reply from Montrose Bag Co

Thanks for the great review. We really appreciate it!

All at Montrose Bag Co

Rated 5 out of 5 stars

Great

Great, fast delivery

13 May 2024
Montrose Bag Co logo

Reply from Montrose Bag Co

Thanks for taking the time to leave a review. We really appreciate it!

All at Montrose Bag Co

Rated 5 out of 5 stars

Great bag and great service with…

Great bag and great service with instant delivery

5 June 2024
Montrose Bag Co logo

Reply from Montrose Bag Co

Thanks Dave. Glad to hear that you are pleased with your bag and the customer service.

All at Montrose Bag Co

Rated 5 out of 5 stars

Easy ordering

Easy ordering, good quality product. Prompt delivery

2 June 2024
Montrose Bag Co logo

Reply from Montrose Bag Co

Thanks Allan. Thanks for taking the time to leave a review. We really appreciate it!

All at Montrose Bag Co

Rated 5 out of 5 stars

Great service

Great service, quick turnaround

13 May 2024
Montrose Bag Co logo

Reply from Montrose Bag Co

We're happy to hear you were pleased with our service, thanks for the review.

Rated 5 out of 5 stars

Great Product and Customer Service

Great product from an easy to use website.
Exactly as described and customer service are very quick to respond to any issues.

6 May 2024
Montrose Bag Co logo

Reply from Montrose Bag Co

Thank you Josh. We really appreciate you taking the time to leave a positive review. We hope your daughter loves her new Rugby Kitbag.

All at Montrose Bag Co

Rated 5 out of 5 stars

Great bag from an honest company

I liked the honest 'everything is custom it will be ten days' conversation. The bag turned up faster than that. It is well put together and fantastic value, I think.

2 May 2024
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Reply from Montrose Bag Co

Thanks Mark. We really appreciate the feedback. Glad to hear that you are pleased with you Rucksack!

Rated 5 out of 5 stars

Really pleased with the quality of bag

Really pleased with the quality of the bag and felt that it was fairly priced.

Took it as a carry on bag on an Easyjet flight just a few days later with no issue.

As a suggestion the orange of the bag was an amazing match for Easyjet's orange - reckon you should be chasing a contract to supply bags to their personnel !!

2 May 2024
Montrose Bag Co logo

Reply from Montrose Bag Co

Thanks for taking the time to leave a review David. We really appreciate it! That bag was originally designed by our MD's son, who was travelling abroad and flying with Easyjet. Good to know that it still meets their carry on luggage sizes.

Rated 5 out of 5 stars

Ordered a Lee Day Rucksack

Ordered a Lee Day Rucksack.

Really happy with the quality, design and feel of the product. It’s a clever use of tough rugged material with some design finesse.

Has a ‘premium’ look and feel but at a great price, and with the added bonus of being made right here in the UK.

21 May 2024
Unprompted review
Montrose Bag Co logo

Reply from Montrose Bag Co

Glad to hear you are so happy with your Lee Rucksack, thanks for the review.

Rated 5 out of 5 stars

Great quality product

Great quality product. Great service.

11 April 2024
Montrose Bag Co logo

Reply from Montrose Bag Co

Thanks Sarah. Glad to hear that you are pleased with your iPad pouch.

Rated 2 out of 5 stars

Quite a disappointment for a handmade product.

This bag has a fairly cheap feel to it - not at all what I was expecting. It doesn't appear to be very durable - there are already permanent creases in the material - and yet it is quite heavy. It is also poorly designed as the flap is difficult to open and the plastic clasp is redundant (why would you need velcro and a clasp)? I had the impression from the description that there would be an outside zip pocket for easy access but there isn't one. The strap is very heavy and uncomfortable. The inside, frustratingly, is black making it impossible to find things. Literally any other colour would have been better. There is only one tiny inside compartment. I can't imagine where I would possibly use this - it looks like a giant mail carrier for a mailman. Please use better photographs and description on your website so that customers are not confused.

19 April 2024
Montrose Bag Co logo

Reply from Montrose Bag Co

Thank you for your feedback David. We are very disappointed to hear you are not satisfied with your Messenger bag purchased last month and we will do what we can to rectify the matter. Our bags are hand manufactured using industrial strength 610gsm PVC coated polyester which is extremely durable and tear resistant. We have been making bags for over 40 years and they are the industry standard for the Offshore Workforce, and we supply them to all the leading Oil & Gas Companies all over the world. They are high performance, built to last and will survive an extreme amount of travel and outdoor activity. We use the same material to manufacture large protective covers for equipment on Oil Rigs and the PVC is resilient enough to withstand the elements in the harshest environments. It is our goal to provide the highest standard of service to our customers. Please allow us the opportunity to discuss your concerns further and seek a resolution.

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