Everyone I spoke with was so helpful. Just the last conversation with the Dr. He didn't give me a choice as all he said was the drops would be best, as taken sublingually they would have a quicker ef... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pharmacy is a bit slow at processing prescriptions when they’re sent over by your pharmacy, which is the only downside I’ve noted so far - but it’s a big one, so has taken off a star, as it causes... See more
Company replied
Thank you for doing what you said you would do this is very refreshing in my 20yr experiences regarding the health sector. When you are made aware of date and times takes away the anxiety of the unkno... See more
Company replied
well impressed with the service, from communication with Alternaleaf and myself to product delivery. I would recommend other people to use them, thank you. emails with updates and progress all re... See more
Company replied
Company details
- #102 of 113 best companies in Online Pharmacy
Written by the company
Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.
Contact info
United Kingdom
- montu.uk
4.2
Great
516 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Montu UK Pharmacy
Hi Carole, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Montu UK Pharmacy
Hello Dave, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Reply from Montu UK Pharmacy
Hi Devron, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Payment issues
Product is of a very good quality however I have had nothing but issues with them with regards to payment.
My first attempt at payment initially failed so I used another card. Both payments were then taken and, despite claiming a refund had been issued, it was not.
I have had to chase this refund twice now and whilst the support team has been responsive in telling me the refund had been issued, it in fact had not been issued until the second session with support over 10 days later.
Overall, between having to use two browsers and two cards to actually make payment and the arduous task of chasing the refund, I would recommend Montu for their product but expect to have issues with payment if you do not use Chrome/Edge.
18 June 2026
Unprompted review
Reply from Montu UK Pharmacy
Hey Charlie, thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. Our goal is to support you so if you have any questions or need further assistance, feel free to reach out. We’re here to help, thank you.
Fast delivery and good service!
16 June 2026
Reply from Montu UK Pharmacy
Hi Lewis, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
positive experience…
So far I’ve had a positive experience with Montu, I’ve not been with them long but so far I’m very happy with the service, the ease of purchase and from my experience polite and courteous staff
Thank you
29 June 2026
Unprompted review
Reply from Montu UK Pharmacy
Hi Stu, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Great products, very impressed so far
Had an appointment fairly fast with the nurse , appointment the next few days with the doctor, prescription ordered a few days later. Great products so far. Highly recommend
15 June 2026
Reply from Montu UK Pharmacy
Hello Samantha, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Reply from Montu UK Pharmacy
Hi Elizabeth, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
For the flower buds were a bit small…
For the flower buds were a bit small but okay, I wasn’t very impressed with the quantity and value for money on the streets. I can purchase the same thing 10g for the same price. As far from a Pain relief stand point it’s very good very good. but I am yet to try the other 3 that was in my prescription so maybe later on I will do a bigger review.
22 June 2026
Reply from Montu UK Pharmacy
Hi, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
For a man with brain damage it was very…
For a man with brain damage it was very easy to navigate this is my first month and its been 10/10
15 June 2026
Reply from Montu UK Pharmacy
Hi Andrew, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
how can a pharmacy not have a cancel…
how can a pharmacy not have a cancel order button what a stupid ui
28 June 2026
Unprompted review
Reply from Montu UK Pharmacy
Hey, thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. Our goal is to support you so if you have any questions or need further assistance, feel free to reach out. We’re here to help, thank you.
Reply from Montu UK Pharmacy
Hi Martin, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Lovely team of people
Really happy with the whole experience so far. Didn't feel any judgement from the team, would recommend!
15 June 2026
Reply from Montu UK Pharmacy
Hi Kimberly, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Reply from Montu UK Pharmacy
Hi Paul, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
So far so good
So far so good. Friendly customer service, Next day delivery and good quality plant based medicine
22 June 2026
Reply from Montu UK Pharmacy
Hi Jason, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
I like that it don’t take long to come…
I like that it don’t take long to come but it’s a bit damp and not as strong as I need and I need more to last me 10g if not enought it went in 3 days
22 June 2026
Reply from Montu UK Pharmacy
Hi Ethan, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
great pharmacy
Excellent selection of flower. Dispatch was prompt. Received my medication the next day via royal mail .Well packaged.
22 June 2026
Reply from Montu UK Pharmacy
Hi Pablo, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Reply from Montu UK Pharmacy
Hi Zena, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Excellent service
19 June 2026
Reply from Montu UK Pharmacy
Hi Ciara, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Montu UK Pharmacy
Hi Christopher, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
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