Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... See more
Company replied
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Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it... See more
Company replied
I bought an oil perfume from Mood at Brent Cross Shopping Centre today, and Dhvani made the experience genuinely enjoyable! She was bubbly, professional, very knowledgeable, with a great smile and... See more
Visited the Cardiff kiosk today. I have to say there was a gentleman named Callum who works there who helped me find exactly what i was looking for. He presented well and his manners are something I d... See more
Company replied
4.4
Excellent
552 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 week
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About two weeks ago I was at Westfield…
About two weeks ago I was at Westfield in Shepard bush and I was handed a paper with a perfume scent. The following week, I came back to get that same smell.
Folarin was very helpful, he gave his recommendations. He has a good customer service and I left happy
30 November 2025
Unprompted review
Reply from mood.london
Thank you so much for your wonderful review. We’re delighted to hear that your visit to our Westfield Shepherd’s Bush store was such a positive experience.
It’s fantastic to know that Folarin took great care of you and helped you find the scent you were looking for.
We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back again soon.
Team Mood
Worst perfume I’ve ever bought absolute…
Worst perfume I’ve ever bought absolute scam was told last 12 hours didn’t even last 12 minutes. I would rather use lynx Africa for 2.99 would be better. The stall in Westfield is a complete scam do not buy and get scammed by these people.
17 November 2025
Unprompted review
Reply from mood.london
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not reflect the standards we set for our fragrances or our service, and we completely understand how frustrating this must have been for you.
Our perfumes are created at an extrait de parfum concentration, and many customers do find them long-lasting, so we would really like the chance to understand what went wrong in this instance. Please contact us at customerservice@moodlondon.co.uk, and our team will be able to look into your order in detail and assist you further from there.
You are also welcome to return to our Westfield store, where a manager will be happy to review your purchase with you and guide you on the next steps. Your satisfaction is very important to us, and we would love the opportunity to make this right.
Team Mood
Bad Review for Mood London
Bad Review for Mood London
I’m really disappointed with my experience at Mood London. I purchased a diffuser along with their oud oils, which I used every day and genuinely loved—my house always smelled amazing. Unfortunately, the diffuser suddenly stopped working.
When I went back to the Mood London stand in Cardiff to return it, the advisor told me there was “nothing they could do” because it had been over 6 months, even though I was never informed of a 6-month warranty when I bought it. I asked to speak to the manager, but the advisor refused and instead phoned a line manager who repeated the same thing without even hearing my side directly.
The lack of accountability and poor customer service were really disappointing. I ended up leaving my diffuser in the store because I felt completely dismissed. I expected much better from a brand that charges premium prices.
14 November 2025
Unprompted review
Reply from mood.london
Thank you for taking the time to share your experience, and we are truly sorry to hear how disappointed you felt during your visit to our Cardiff store. This is not the level of care or attentiveness we want any of our customers to experience.
We’re very sorry that the information around our six-month warranty was not clearly communicated at the time of purchase. You should always feel heard, respected, and fully supported when speaking with our team, and we are sorry this was not your experience on this occasion.
Your experience matters deeply to us, and we would never want you to feel dismissed in any way.
We truly value your loyalty to our fragrances and diffuser oils, and we would really like the opportunity to put this right for you. Please contact us at info@moodlondon.co.uk, and a member of our senior customer care team will personally review your case and assist you further.
Team Mood
Fantastic service and experience today…
Fantastic service and experience today at the Bullring store! A particular member of staff, Habibah, was incredibly helpful and showed amazing attention to detail. I couldn’t be happier — she’s an absolute credit to the team! I was initially sceptical about the brand, but she completely changed my mind. Delighted with my set of three. Highly recommend!
14 November 2025
Unprompted review
Reply from mood.london
Thank you so much for sharing your wonderful experience at our Bullring store. We truly appreciate you taking the time to leave such kind feedback.
Habibah will be absolutely delighted to hear your words — we will be sure to pass this on to her. Her care and attention to detail mean a great deal to us, and it’s lovely to hear she helped change your first impression of the brand.
We’re thrilled you left happy with your trio, and we look forward to welcoming you back again soon.
Team Mood
Avoid incompetent staff and knowledge…
Avoid incompetent staff and knowledge always someone knew there I don’t know what they’re talking about. False information not helpful at all bought two products from here one broke the Staff said bring it in will exchange it when I did bring it in they said it’s not covered under warranty it shouldn’t break that easily so cannot be bothered with this kind of service.would avoid
10 November 2025
Unprompted review
Reply from mood.london
Thank you for sharing your experience.
You should always receive clear information from us, and I’m sorry that wasn’t the case here.
The diffuser you purchased has a ceramic case, and ceramic can break when dropped. Physical damage isn’t covered under our warranty, which only applies to mechanical faults. You may have been asked to return to the kiosk because we offer replacement parts for an extra cost. It looks like the details weren’t explained properly, and we apologise for that.
Please email us at customerservice@moodlondon.co.uk and let us know which location you visited. We will share your feedback with the location manager who'll address this with the team.
We hope to have an opportunity to give you a smoother experience next time.
Team Mood
OWWW! BIG skin reaction to this perfume, BE CAREFUL!!!!
Hey, the Mood kiosk in Westfield is great, fab rep who sold me a few small bottles as the normal size is quite large so I didn’t want to go the whole way immediately. I’ve never been allergic to anything in my life and had been spraying it on my clothes but took the plunge and started to spray a little on my neck. BIG MISTAKE! Even after 12 hours my neck, exactly where I sprayed it is still red, sore and hot. I’m at chemist now to buy some anti allergy pills and cream to calm it down. It smells great but my god OWWWWW!!!!! Be careful out there. I normally never stray from Jo Malone but this stuff is pretty expensive to create such a reaction
5 November 2025
Unprompted review
Reply from mood.london
Thank you for sharing your experience. You should always feel at ease when using one of our fragrances, and we’re sorry this happened.
A reaction like this usually points to sensitivity to a particular ingredient. This can occur even if you’ve never reacted to anything before, as each person’s skin responds differently to certain notes and natural extracts. Our representatives always sample the scents with customers before purchase, so it’s unfortunate that nothing appeared during that stage.
It would be helpful to know which scent you used. If a specialist identifies the ingredient that triggered the reaction, that insight would be valuable to support our product research team and guide future development.
We look forward to hearing from you and once we have the information above we can recommend something more suitable for your skin.
You can reach us directly at customerservice@moodlondon.co.uk.
Team Mood
Pedro and Faris at sheparMood London kiosk
Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift which I truly appreciate. Their perfume longevity is extra-ordinary. Highly recommended.
31 October 2025
Unprompted review
Reply from mood.london
Thank you for sharing this.
It’s great to hear that Pedro and Faris looked after you so well at our Shepherds Bush kiosk. They take their time with every customer, and your words will mean a lot to them.
I’m glad you enjoyed the samples and that the fragrance lasted well for you. Hearing that you’d recommend us is something we really appreciate.
We hope to see you again soon.
Visited the Cardiff kiosk today
Visited the Cardiff kiosk today. I have to say there was a gentleman named Callum who works there who helped me find exactly what i was looking for. He presented well and his manners are something I don’t often see, he was a true gentleman. I recommend everyone to go to MOOD Cardiff if you’re looking for a comfortable and friendly shopping experience.
31 October 2025
Unprompted review
Reply from mood.london
Thank you for stopping by our Cardiff kiosk and for taking the time to share your experience. Callum will be delighted to hear your feedback. He puts real effort into how he presents himself and how he speaks with customers, so it’s great to know that stood out to you.
I’m pleased he helped you find what you were looking for and that you felt at ease throughout your visit. Hearing that you’d recommend the kiosk means a lot to the team.
We look forward to seeing you again when you're next in the area.
Team Mood
Kassim was excellent
Just bought room fragrance and a scent for my son
Kassim (Brent cross) was extremely friendly and knowledgeable. I wasn’t even going to buy anything, but Kassim worked hard for the sale. The smell is amazing
Thank you
29 October 2025
Unprompted review
Reply from mood.london
Thank you for sharing this.
It’s great to hear that your visit to our Brent Cross kiosk went so well. Kassim will be glad to know his approach made a difference and helped you discover something you genuinely enjoyed.
I’m pleased you found a room fragrance you love and a scent for your son that stood out. Your kind words mean a lot to the team.
We hope you enjoy both fragrances and look forward to seeing you again.
Team Mood
ANY COMPANY NAMES WITH “ MOOD” WORD IN IT IS SCAM & EMAIL SPAM
This business is SPAMMING YOUR PERSONAL DETAILS OVER EMAIL. SO DONT GIVE THEM YOUR EMAIL OR YOUR ADDRESS OR ANY OF YOUR PRIVATE DETAILS AS OVER CHEAP SMELLS THAT LAST FOR SECONDS ALL MADE IN CHINA, THEY ARE ONLY AFTER YOUR MONEY ON YOUR DEVICES AND YOUR BANK APPS. DONT CLICK IN ANY LINKS ANYWHERE AS IF YOU DO YOU WILL BE ASKED TO RESET YOUR PERSONAL DETAILS LIKE PASSWORDS TO EMALIS AND TO YOUR BANK APPS PASSWORDS . IMMEDIATELY REMOVE ALL THEIR EMAILS FROM YOUR DEVICES AND BLOCK THEM AND DELETE THEM SO THEY CANT GET IN TO YOUR DEVICES. Always Check the company name and the matching websites as when FAKE WEBSITES ARE OUT IS HARD TO TELL DIFFERENCE BUT FOR THAT USE YOUR INSTINCT. YOUR INSTINCT WILL NEVER LET YOU DOWN. AND IF YOU ARE LOOKING FOR JOB PLEASE DONT CLICK IN THEIR LINKS FOR SO CALLED INTERVIEWS AS THEY ARE ONLY AFTER YOUR CLICK IN LINK TO STEAL YOUR MONEY.
13 August 2025
Unprompted review
Reply from mood.london
The claims shared here are not accurate, and we take this type of misinformation seriously.
We never ask customers for sensitive details, we do not send unsolicited links, and we do not request passwords or access to any personal accounts. Our products are created by our in-house team, and everything we sell is fully authorised for retail.
If you have received something unusual or believe you’ve been contacted by a source pretending to be us, we’d like to review it.
You can forward any screenshots or details to customerservice@moodlondon.co.uk so we can look into it properly.
We’re here to help with any concerns and to make sure you have clear information directly from us.
Was in Milton Keynes
Was in Milton Keynes, saw malika. Great service, helped me make final decision.
25 October 2025
Unprompted review
Reply from mood.london
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that Malika in our Milton Keynes store looked after you so well and helped you find the perfect fragrance.
Your kind words truly mean a lot to our team. We hope your new scent brings you many wonderful moments, and we look forward to welcoming you back again soon.
I was in Milton Keynes and got served…
I was in Milton Keynes and got served by Maleeka who had great customer service
25 October 2025
Unprompted review
Reply from mood.london
Thank you for visiting our Milton Keynes store and for sharing your feedback. Maleeka will be so pleased to hear your kind words — she takes real pride in offering warm, attentive service, and it’s lovely to know that it made a difference to your visit.
We’re delighted you had a positive experience with us and truly appreciate you taking the time to leave a review.
We look forward to welcoming you back again soon.
Team Mood
Amazing staff! Thank you Callum at Mood London (Cardiff)!!!
I was approached by the amazing staff at Mood London (Callum), in particular a man named Callum, who was incredibly friendly, kind, and knowledgeable. After carefully listening to what kind of fragrance I was after, he was able to advise me on the perfect fragrance to buy for both myself and my sister. Thank you Callum!!!
23 October 2025
Unprompted review
Reply from mood.london
Thank you so much for sharing your experience with us. It’s fantastic to hear how well Callum looked after you during your visit. He has a real gift for listening to what someone wants and guiding them toward the right match, so he’ll be genuinely pleased to know his help made a difference.
We’re delighted he helped you find fragrances you and your sister will enjoy. Your kind words really do brighten the team’s day.
We hope to welcome you back again soon.
Team Mood
This company sell fragrances that last…
This company sell fragrances that last on the bidy when sprayed less than two hours. Although explicitly being told the scent would last 8 to 12 hours. Customer service then infirm me that the fragrances are meant for clothes. Please everyone be very aware of this scam company.
10 October 2025
Unprompted review
Reply from mood.london
Thank you for sharing this. You should feel confident in how your fragrance performs, sorry it didn’t meet your expectations on this occasion.
Our scents are extrait de parfum, which means they contain one of the highest oil concentrations used in perfumery. This supports strong performance, but skin chemistry plays a major role in longevity. Some skin types absorb fragrance quickly, while others hold onto it for many hours. That part is different for every person and unfortunately is something that no brand can control.
We’d like to welcome you to return to the kiosk so the team can test a few scents with you on your skin and on fabric. This will help you compare longevity in real time and find a fragrance that works better with your chemistry.
Team Mood
Amazing and WORTH.EVERY.PENNY!
I come here every so often to stock up on my fiancé’s perfume. I can’t be around perfume as I suffer from migraines but these scents don’t cause me any AND they smell amazing. They last so long too! I also bought a diffuser from here and it is definitely worth the price!! It spreads across out office room so quickly and smells amazing!
EDIT: I forgot to add, every time I go past the stall in Birmingham the staff are always so accommodating and friendly. I can’t remember that lady’s name but she’s a black lady and was wearing a hijab and she was SO helpful with helping me surprise my fiance with his diffuser and made it a very fun experience for him on his birthday so thank you to you again!!
6 September 2025
Unprompted review
Reply from mood.london
Thank you for sharing this.
It’s great to hear that our fragrances work so well for your fiancé and that you’re able to enjoy them without triggering migraines. That means a lot, and it’s something many customers with sensitivities look for.
I’m glad the diffuser has been a good addition too. It’s nice to know it fills your office space quickly and gives you the atmosphere you were hoping for.
Your kind words about the Birmingham team are appreciated. The staff member you mentioned will be very happy to hear she helped make your fiancé’s birthday feel special. Moments like that matter to us.
We look forward to welcoming you again on your next visit.
Team Mood
Experience with mood .very good .smell…
Experience with mood .very good .smell of perfume stay longer.i try lot of different fragrances but this perfume blow of my mind .smell was amazing and stay longer in your body.
15 August 2025
Unprompted review
Reply from mood.london
Hi Neha,
Thank you so much for sharing your lovely feedback. We’re delighted to hear that your experience with Mood has been such a positive one and that the fragrance has truly impressed you. Knowing the scent lasts beautifully on you and stands out from others you’ve tried means the world to us.
We really appreciate you taking the time to leave a review, and we hope to welcome you back again soon.
Team Mood
Great service, great product
Received quickly in excellent packaging and the scent is out of this world - will definitely re—order soon
13 October 2025
Unprompted review
Reply from mood.london
Thank you for sharing such a lovely review — it’s truly appreciated. We’re thrilled to hear your order arrived swiftly, that the packaging impressed you, and most importantly, that you’re enjoying the fragrance.
Knowing the scent is “out of this world” absolutely makes our day. We can’t wait to welcome you back when you’re ready to reorder.
Team Mood
One of the worlds finest fragrances 💯
I have been using many of the world’s best fragrances for many years, but I can safely say, I have never had as many compliments as I have done when wearing White Oud; literally every time I wear it, I will get at least one person saying how beautiful it smells.
I will always keep a bottle of White Oud, while trying out the rest of the range ✨
1 October 2025
Unprompted review
Reply from mood.london
Thank you so much for sharing such an incredible review. It’s truly wonderful to hear that White Oud has become a standout favourite for you — and even more so that it’s earning you so many compliments. Knowing our fragrance leaves such a memorable impression means the world to us.
We’re delighted to have you as part of the Mood London family, and we hope you enjoy exploring the rest of the collection just as much. ✨
Team Mood
Great fragrances that last.
Great fragrances that last and a perfect size for a toilet bag so great for travelling.
10 October 2025
Unprompted review
Reply from mood.london
Thank you for your lovely review. We’re delighted to hear you’re enjoying the fragrances and finding the sizes perfect for travelling — it’s wonderful to know they fit so well into your routine.
We truly appreciate you taking the time to share your experience and hope you continue to enjoy them wherever you go.
Team Mood
Rhubarb and cognac oil…
Ordered the delicious smelling rhubarb and cognac oil roll on. It was delivered quickly in a package which fit through the letterbox so I didn’t need to be at home to receive it. The roll on is protected by a metal container so is safe throughout the delivery process and in your handbag.
12 September 2025
Unprompted review
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