moodylenses Reviews 

352
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, finding the lenses comfortable, soft, and suitable for long wear, even for sensitive eyes. Many appreciate the natural-looking and varied color options available, often noting the professional packaging. Some also report fast delivery and excellent customer service, with quick responses and helpful resolutions. Conversely, a small portion of people felt dissatisfied with significant order processing and delivery issues, including long delays, missing packages, or a lack of tracking. These customers often found customer service unresponsive or unhelpful in resolving their problems.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with the comfort and... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as never... See more

Quality

Users describe positive interactions with quality, consistently praising the comfort and softness of the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast delivery times,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the excellent, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast delivery, well presented, exactly as described, the prescription was exactly as I ordered. The only thing was that the colour on my brown eyes seems darker than I assumed from the photos but that... See more

Company replied

Rated 4 out of 5 stars

Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more

Company replied

Rated 4 out of 5 stars

Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more

Company replied

Rated 4 out of 5 stars

I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more

Company replied


3.9

Great

TrustScore 4 out of 5

352 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(352)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Somewhat disappointed

I will start by saying the website/online store is very friendly, and it's easy to navigate and make a purchase. The logistic was excellent; my purchase arrived way before expected. Everything was well packed, and the presentation was good. My only complaint is that I did not get what I ordered. The lenses I got are not in any way similar to the ones I chose, so either they were not the same ones I picked, or they are not as described.

22 April 2026
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Lili, thank you for sharing your experience, really glad to hear the website, delivery, and packaging all met your expectations.

We’re sorry the lenses didn’t look the way you expected. Lens colors can appear quite different depending on lighting, eye color, and even eye shape, so the final look may vary from person to person. Feel free to reach out to us on WhatsApp via our Contact Us page for any assistance needed.

Rated 5 out of 5 stars

I literally LOVE moody lenses.

I literally LOVE moody lenses. I have ordered from you guys for YEARS and I see the elevation in the products and the packaging. Last time you guys sent me samples and this time eyelash extensions. I was having a bad day and moody made it better. Thank you for all that you do. I appreciate everything.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great products and reliable service

I’ve been using Moody Lenses for years and have always had a great experience. The quality of their lenses is consistently good, comfortable to wear, and true to what’s shown online. Their customer service is also helpful and responsive whenever needed. Overall, very happy with both the products and service. I’ll definitely continue purchasing from them!

22 April 2026
Unprompted review
Rated 1 out of 5 stars

My package was missing items

My package was missing items

17 April 2026
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Yuchen, we’re really sorry about the missing items and we’ve replied to your email and will continue assisting you there to get this sorted accordingly.

Rated 5 out of 5 stars

Moodylenses

My experience was great, both in terms of the selection of products, which are suitable for me, and the usability of the website. Furthermore, customer service and the package tracking are very precise; the tracking is practically monitorable step by step. By the way, this is the second time I've ordered, and I've had the pleasure of noticing that the goods arrived even ahead of time compared to the first time. Therefore, I have nothing to add, except that I would recommend buying from this site.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality

Overall my experience was great; from price, shipping speed, to quality. It was wonderful to find tools in my package to help with application and they were truly so comfortable. One little pitch I'd say would be to add a small, simple lens case. This would greatly help those just getting started.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Always have the best options

Always have the best options, as well as the gel contacts make my sensitive eyes not get dry as fast. The colour options are so pretty and they have such a big variety and endless options. It always completes my makeup looks.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

That’s 2 for 2

Everyone!!!!
The colours and quality of the lenses are outstanding and the delivery is prompt enough considering I live on the east coast in Canada. This is the second time I ordered from them and I have not been disappointed. They are super!

12 April 2026
Unprompted review
Rated 3 out of 5 stars

It’s alright

It’s alright, they were delivered in less than 2 weeks, I’m from the Netherlands.

Just wish there was more 1 day lenses instead of monthly or even 6 monthly.

Also I’m not sure if it’s possible but to make the hole of the contact smaller to make the contact look more natural.

6 April 2026
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Deborah, thank you for sharing this, glad the delivery reached you fairly quickly. Appreciate the suggestions as well on more daily options and the lens design. We’ll pass this along to the team as we continue improving the range.

Rated 3 out of 5 stars

The delivery was not perfect they left…

The delivery was not perfect they left the box outside my mail box just on the floor.

10 April 2026
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Sarah, we sincerely apologize about this. Once the parcel is handed to the courier, the final delivery is handled by them, but we understand how frustrating this must have felt. We’ll make sure to pass this feedback along to the shipping partner as well.

Rated 5 out of 5 stars

10000/100

Great guilty and so amazing and quick to put into your eyes and looks natural I don’t even write reviews for no website or product trust me ion got time for that but this is worth the hype

9 April 2026
Unprompted review
moodylenses logo

Reply from moodylenses

Nimrah, this absolutely made our day! The fact that you don't usually leave reviews but took the time to write one for us means so much. We're thrilled to hear the lenses are comfortable, easy to wear, and give you the natural look you were hoping for. Thank you for your support and for trusting Moody. We can't wait to have you back for your next pair😊

Rated 4 out of 5 stars

I wish that when an item is out of…

I wish that when an item is out of stock that you could be notified when the item is in stock.

6 April 2026
Unprompted review
moodylenses logo

Reply from moodylenses

Kelli, thank you for your suggestion and for taking the time to share it with us. We completely understand how helpful a back-in-stock notification would be when you're waiting for a favorite lens to return. We'll be sure to pass your feedback along to our team as we continue improving the shopping experience. We really appreciate your support and ideas :)

Rated 1 out of 5 stars

Bad service, absolute no response

I've ordered my lenses as i live in the UK london, i have emailed them but no response. This is very poor service as i really was hoping for someone to get in touch. The lenses I've ordered had really nice reviews. Such a shame as my first time experience has been not as expected, now don't know how long I have to wait.

27 March 2026
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Poonam, we’re truly sorry this first experience has felt disappointing. Your order is moving and has already been updated, and we’ve also replied to your email with the latest details. Please kindly check your inbox, and if any further help is needed, feel free to reach out :)

Rated 1 out of 5 stars

The last order I made had two missing…

The last order I made had two missing packs and then I ordered another as I didn’t have enough to last but they haven’t turned up. I messaged multiple times and heard nothing bacn

6 April 2026
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Lizzie, we’re truly sorry for the frustration this has caused, especially with missing packs and the follow-up order still not arriving. We’ve also recently had a surge in inquiries, which caused delays in some replies, and we sincerely apologize for that as well. Please reach out to us on WhatsApp via our Contact Us page and share your email address and order number so the team can check both orders properly and assist you further.

Rated 5 out of 5 stars

My overall experience with Moodylenses…

My overall experience with Moodylenses was amazing. The ease of navigating the website and photos to the amount of variety to pick from. I’ve ordered 3 times from the site because I love how pretty and comfortable the lenses are. I recommend them to all of my friends.

28 February 2026
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you so much for your continued support, Anyssa^^ We're especially grateful that you're recommending us to your friends. Thank you for being part of the Moody family, and we can't wait to help you find your next favorite pair🌸

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