Fast delivery, well presented, exactly as described, the prescription was exactly as I ordered. The only thing was that the colour on my brown eyes seems darker than I assumed from the photos but that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more
Company replied
Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more
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I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more
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Company details
About moodylenses
Written by the company
Contact info
United States
- support@moodylenses.com
- moodylenses.com
3.9
Great
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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First Moody!
I think it's fine, I have sensitive and dry eyes. wearing moody lenses not as bad. the colors are all pretty and interesting! wish it has more lively colors soon and more payment options.
Delivery take a bit long though, receive items perfectly safe ;]
2 March 2026
Unprompted review
Reply from moodylenses
Hi Nurul, thanks for giving Moody a try and sharing this especially helpful to hear from someone with sensitive, dry eyes 💕 Glad the lenses worked comfortably for you and arrived safely in the end. Noted on the delivery time, more lively colors, and payment options, we’ll pass this along as we continue improving :D
Fast shipping
Fast shipping , real time delivery updates! I love their lenses , it’s my first time buying online and it works well with my eye. It doesn’t feel like im wearing contacts.. it doesn’t dry out my eyes as well . Looks natural on me too! I’d definitely order again soon. Oh and I ordered coconut sugar brown and espresso martini. I ordered their 6 mos lenses. Thank you Moody!
1 March 2026
Unprompted review
Reply from moodylenses
Hi there, this was such a nice read, really glad your first online order went smoothly and that the lenses feel comfortable and natural on you✨ Coconut Sugar Brown and Espresso Martini are such good picks too! Thanks for sharing this, and we’ll be here whenever you’re ready for your next order.
If you’re from the uk
If you’re from the uk, avoid ordering from them. ordered contacts on the 10th of February and a few it says it later it said it had been shipped, then nothing for weeks, so I contacted them on WhatsApp where they said “it was dispatched from our warehouse on 12 February and the first scan was in 13 February. Then strangely the status stopped on 24 February.” very disappointed., waste of time and money when I could have ordered from a different website and got them in time for an event I needed them for. Will not be ordering from them anytime soon unless there’s actually a valid reason as to why my order is taking so long. It also says it takes 8-10 days for it to be delivered. Customer service was no help at all and poor quality
4 March 2026
Unprompted review
Reply from moodylenses
Hi Amy, we sincerely apologize this turned into such a frustrating experience, especially when you needed the lenses in time. After checking, the parcel was unfortunately lost in transit, which is something outside of our control. A refund has already been processed for you. We understand the disappointment here and truly hope there’s a chance to provide a much smoother experience next time.
Reply from moodylenses
Hi Lilian, sorry to hear the order hasn’t reached you yet. Around late January and February shipments and responses were a bit slower due to the Chinese New Year period and a high volume of inquiries, and we sincerely apologize for that.
Please send us a message on WhatsApp (the number is on our Contact Us page) with your email address and order number so the team can check the shipment status and assist you.
it didn't even ship more than 2 week.s
it didn't even ship more than 2 week.s
2 March 2026
Unprompted review
Reply from moodylenses
Hi Chloe, we sincerely apologize for the delay and understand how frustrating it must feel to wait that long without shipment updates. Please reach out to us on WhatsApp (the number is listed on our Contact Us page) and share your email address and order number so we can check the status of your order and assist you further.
Everything came nicely and when i try…
Everything came nicely and when i try it looks okay
2 March 2026
Unprompted review
Reply from moodylenses
Hi Leonel, nice to hear the package reached you without any issues. Hope the lenses keep feeling good as you wear them more. Thanks for sharing your experience and for being part of our community^^
Smooth Experience: Quality Product and Timely Delivery of the Sealed Quality Lenses Ordered
Purchase arrived quickly considering the significant distance. High quality product delivered intact that's exactly as described. Will continue doing business with Moody. Much appreciated!
28 February 2026
Unprompted review
Reply from moodylenses
Hi SL DG, we really appreciate this :D We glad the lenses reached you safely and that everything arrived just as expected. It means a lot that the quality and delivery met your expectations, especially with the distance involved. Thanks for giving Moody a try and for the kind words. Looking forward to your next order 💕
Perfect
Beautiful contacts, they come with a case and very helpful tools! They look natural yet they give a great colorsheen to the eyes! Comfortable - i never want any other lenses!
28 February 2026
Unprompted review
Reply from moodylenses
Hi Cansu, we love hearing this! thank you for sharing! 🥰 We’re so happy the lenses feel comfortable and that you’re enjoying the natural look. Really appreciate the support.
I did not even receive my order and I…
I did not even receive my order and I have email the support team for almost a week with no reply. I need a refund
23 February 2026
Unprompted review
Reply from moodylenses
Hi Shuk Fong Liu, we’re very sorry for the worry and for the delayed reply. Around this period we experienced a surge in emails, along with the Chinese New Year holiday, which unfortunately slowed some responses. Regarding the order, it is currently held at customs. Customs processing is handled by the local authorities and is beyond our direct control, but this can occasionally cause delays in delivery. We truly appreciate your patience and understanding.
For quicker assistance, please reach out to us on WhatsApp (the number is listed on our Contact Us page) and the team can check the status and assist further.
The delivery is very slow
The delivery is very slow. I placed my order on the 9th and still haven't received the goods.
22 February 2026
Unprompted review
Reply from moodylenses
Hi Xin Er, we’re very sorry for the delay and understand the concern while waiting for the order. Around that time, international shipments were affected by the Chinese New Year holiday, which caused some delays in transit.
According to the latest tracking update, the order has already been delivered on 2 March. If any assistance is needed, please feel free to reach out to us on WhatsApp, the number can be found on our Contact Us page, and we’ll be happy to help.
terrible customer service
I’ve been a returning customer to moodylenses for years even getting my friends to order due to how much i love it but this time around my experience has been terrible. i placed my order on january 26th and my order has been shipped out since january 27th. on february 4th my lenses reached a parcel sorting place in the uk and since then ive been give no update since then(today is february 18th) the tracking hasn’t moved at all. i’ve sent emails and even tried to message them through their whatsapp service and ive gotten no response. i’m honestly devastated about how bad the service is now and i just want my lenses but i fear ill never get them or my money back (over $100)
26 January 2026
Unprompted review
Reply from moodylenses
Hi Princess Omopariola, we’re truly sorry for the stress and frustration this situation caused, especially as a returning customer who has supported us for years. That experience is certainly not what we want for our customers.
We’re glad that we were able to connect on WhatsApp and that the matter has since been resolved. Thank you for staying in touch with us while we worked through this together, and we truly appreciate your patience.
Comfortable lenses I’ve work for 8+…
Comfortable lenses I’ve work for 8+ hour days. The new color lock series doesn’t shift around in my eyes like other lenses do.
15 February 2026
Unprompted review
Reply from moodylenses
Hi Maddy, so glad to hear this! It’s great that the Color Lock series is staying comfortable even through your 8+ hour days, that’s exactly what it’s designed for!
Thanks for sharing your experience with us, it really means a lot✨
The customer service and delivery is…
The customer service and delivery is very bad it has been many days since iakw the order and they didnt send any tracking number but send me an email saying the product i chose is out of stock and i ask for more questions there are no response no update no reply so please reply me
31 January 2026
Unprompted review
Reply from moodylenses
Hi Xe, this shouldn’t have felt this way. We’re really sorry for the late respond. We’ve had an unexpected spike in emails lately, which slowed some replies, but that doesn’t make it any less frustrating.
Please reach out to us on WhatsApp (the number is on our Contact Us page) and share your email address and order number there so we can assist you and properly sorted the issue.
Scammers
Scammers! I have had good experiences with moody in the past. However this latest time I put in an order, the money was taken out of my account, and nothing has been confirmed, no tracking number or anything. I have tried emailing and using the whatsapp, but have not had a response for over a month - pathetic customer service. Won't buy from them again - scam!
10 February 2026
Unprompted review
Reply from moodylenses
Hi Hemi, we’re really sorry for how upsetting this has felt. Our associate has been assisting on WhatsApp and will continue supporting until everything is fully resolved. This matter is being taken seriously, and a proper solution will be provided. Thank you for your patience while this gets sorted.
Ordered two lenses, received none.
Ordered two lenses, received none.
This is the second time I’ve had problems with an order from this company. The first order arrived, the second order had a missing lens, and now my most recent order arrived with none of the lenses at all. I only received the contact lens solutions and a cleaner.
Each lens cost $48, and I genuinely needed them, so this has been extremely disappointing and frustrating. Due to these repeated issues, I won’t be ordering again. I’m still waiting for a refund for the lenses I never received.
9 February 2026
Unprompted review
Reply from moodylenses
Hi Livia, we’re truly sorry for the frustration and disappointment this has caused. Receiving an incomplete order is not the experience we want for our customers, and we sincerely apologize. We’ve replied to your email and are looking into this issue. We truly want to make this right and resolve it properly for you. Please check your inbox when you can, we’re here to help.
Horrible service
This is my 2nd time buying from them. What a horrible experience. They make the mistake & I had to bear the cost, I bought a contact lens then after a few days no update so I ask abt them the details, because they didn't even bother to inform me or even update. They reply so slow, saying it was sold out but i had already ordered it. They ask to choose another one. They reply so slow!!!! after all the shit they made they still made it a standard delivery. I order 11 days ago then still ask me to wait another 12 more days. What the hell? If I want it that late I won't order it. I want to wear it for an event. What a terrible place to shop
28 January 2026
Unprompted review
Reply from moodylenses
Thank you for taking the time to share this, Shidah. We’re really sorry that the experience felt so frustrating. Our team has already reached out to you on WhatsApp and we’re glad the issue was sorted out a few days ago. If there’s anything still bothering you or anything else you need, we’ll always do our best to help.
Easy to pick products and go through…
Easy to pick products and go through checkout. Received a tracking link, so I feel at ease with where exactly my package is
26 January 2026
Unprompted review
Reply from moodylenses
Thank you, Lily ✨ really happy to hear everything felt easy for you and that the tracking link helped put your mind at ease. Appreciate you taking the time to share this with us^^
Reply from moodylenses
Thank you so much, Jessica💕 we’re really glad the team was able to help you quickly. Appreciate you taking a moment to leave this review.
Update on order
Edited: After getting in touch with someone via Whatsapp they discovered my original package had gotten lost in transit and promptly offered to reship my order.
****
I placed my order on 1/19, received an email that confirmed my order the next day, but have not received any further updates regarding my order. I see the money has been taken out of my account, and I reached out to support via email to see if my order has been processed and/or shipped. I have not received a reply. It's now 2/2. I understand the shipping may take long, all I'm asking for is some sort of update on my order.
19 January 2026
Unprompted review
Reply from moodylenses
Thank you for sharing this, Anny, we’re sincerely apologize for the lack of updates and the slow email response. There has been a surge of inquiries recently, which caused delays on our side. To help you , you can also reach us on WhatsApp through the link on our Contact Us page. Our team can check your order status and make sure you're updated properly. We appreciate your patience, and we’ll get this sorted for you.
Slowly at the shipment also feedback…
Slowly at the shipment also feedback question that I asked by email. Nobody reply me back. This is my last order from Moody I’ll not buy products from you again.
30 January 2026
Unprompted review
Reply from moodylenses
Honey, we’re really sorry for the slow updates. Please reach us on WhatsApp through the link on our Contact Us page so we can assist you right away. We truly appreciate your patience, and we’re here to help sort this out for you.
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