Fast delivery, well presented, exactly as described, the prescription was exactly as I ordered. The only thing was that the colour on my brown eyes seems darker than I assumed from the photos but that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more
Company replied
Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more
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I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more
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Company details
About moodylenses
Written by the company
Contact info
United States
- support@moodylenses.com
- moodylenses.com
3.9
Great
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed my order on November 11th
I placed my order on November 11th, and I have not yet received it. Furthermore, I have not received any tracking information or update notifications regarding the order status.
21 November 2025
Unprompted review
Reply from moodylenses
Hi Doris, thank you for sharing this, and we’re really sorry for the frustration. We’ve already replied to your email, and the issue on our side has been resolved. Your parcel is now scheduled for pickup and will be on its way to you shortly. We appreciate your patience while it makes its journey to you.
Love moodylenses from Canada!
I've been wearing meteor funk for a few years now, and I've gotten lots of compliments about it! Love that moodylenses is efficient with shipping, has environmentally friendly packaging, and I've never had issues with the product.
Why not 5 stars is because I just ordered Breathe+ because I need to wear contacts for a longer period and I haven't tried them yet, but I did find the Breathe+ series to be lacking in variety. Also I only purchase during the sales because it is USD otherwise it can be a little pricey for me.
I do recommend moodylenses to friends, it's just hard to give a full 5 stars because I don't publicly promote you guys and there's other options out there. I know all companies care about 5 stars now and that's all they push for, I hope you actually take the time to read why I give 4 instead of 5. Don't just use these for marketing data/content (I used to be in marketing myself), I'd appreciate you taking the time to read what I wrote. Thanks from Canada :)
20 November 2025
Unprompted review
Reply from moodylenses
Dear Missy, thank you for taking the time to share such thoughtful feedback; we really appreciate it. We’ve already passed your notes about Breathe+, pricing, and variety to the relevant teams to review.
As a small thank-you for your sincerity, we’d love to offer you a discount code for your next order. Feel free to message us on WhatsApp, and we’ll send it right over :)
Best contact website honestly
Best contact website honestly! I hate buying anywhere else ! Clean , good service , professional and it comes very fast
18 November 2025
Unprompted review
Reply from moodylenses
We’re really happy to know you love our products and the whole experience, Lena 🥰 It really means a lot that you prefer shopping with us over anywhere else.
Loveee Moodylenses
Loveee Moodylenses! My favorite place to get my contacts from
16 November 2025
Unprompted review
Reply from moodylenses
Thanks so much, Rusha. It means a lot to hear moodylenses has become your go-to place 🥰
Reply from moodylenses
Thank you, Zhandos, we’re really glad everything went well for you! =D
Superb customer experience!!!!!
I had a superb customer experience with Rei at MoodyLenses! I had made 2 large orders of the wrong prescription, and she was able to walk me through the process of exchanging them for the correct strength. She was very patient, and extremely friendly, explaining everything very clearly so I understood the terms. I love their contacts becaise they have flattering styles that look more natural on an Asian like myself, and highly recommend them. I will definitely be coming back for more!
13 November 2025
Unprompted review
Reply from moodylenses
Thank you so much for this, RB✨ We’re really glad everything was sorted out smoothly, we appreciate you staying with us, and we’ll be here anytime you need help again =D
You are amazing
You are amazing! I’ve known your website for a year now, and I always tell my friends about it and the great service you provide. I wish you even more success and all the best! 🌟
9 November 2025
Unprompted review
Reply from moodylenses
Thank you so much, Noor. Hearing that you’ve been with us for a year and even recommend us to your friends truly means a lot to our team. We’re really grateful for your support and your kind wishes =D
Reply from moodylenses
Thank you, Gloria! We’re really glad the colour range stood out to you, and we hope you find even more shades you love next time^^
Love all the color choices
Love all the color choices, got my lenses and I am impressed with how soft and hydrating they are. Coming back for more!
29 October 2025
Unprompted review
Reply from moodylenses
Thank you, Jenni! It’s great to hear you feel of the lenses hit the mark for you. We appreciate you coming back to us again^^
Above and Beyond Service
I recently placed an order with Moodylenses for some lenses. After noticing my order status wasn't updating and shipment wasn't processing, I contacted their customer service via WhatsApp after hours.
I received a prompt reply from a representative named Rei the following morning. I explained my concern, and Rei immediately addressed the situation. They informed me of a system issue and resolved it very quickly without any delay.
In all my experiences with various online stores, I have never encountered a customer service representative who handled an issue so promptly and professionally. Rei’s efficiency and outstanding work ethic are truly impressive. The personalized touch and sincerity they demonstrated ensured me that the issue was fully resolved. This level of service is rare today, especially with the prevalence of AI responses.
I deeply appreciate Moodylenses' commitment to their customers and will certainly continue to shop with them. Thank you, Moodylenses, and thank you, Rei.
6 November 2025
Reply from moodylenses
Dear Eddyson, thank you so much for taking the time to share this =D We’re really grateful for your kind words, and we’re glad the issue was sorted out smoothly for you. We always try to be as quick and clear as possible when assisting our customer. We appreciate your trust in us, and we’ll keep doing our best for you every time you shop with us ✨
Good quality and reasonable price!
Good quality and very reasonable price!
7 November 2025
Unprompted review
Reply from moodylenses
Thank you so much, Kianne. We’re really happy to hear the lenses feel good in both quality and price. It’s great having you with us =D
Received
Received! Thank you so much! It's a pretty lens I choose, will buy again!
4 November 2025
Unprompted review
Reply from moodylenses
Dear Aren, thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying your new lenses and can’t wait to have you shop with us again^^
You dont get a tracking number to track…
You dont get a tracking number to track your order, or at least there was no sign of it.
3 November 2025
Unprompted review
Reply from moodylenses
Hi Veronica, we’re really sorry for the trouble with tracking your order. Sometimes emails don’t get delivered to Hotmail accounts, so it’s possible that’s why you didn’t receive your tracking number. To help you right away, please reach out to us via WhatsApp or send us a DM on Instagram. We’ll make sure to assist you and get your order details sorted.
The most ridiculous service ever
I had made a huge order on october 10th and been checking weekly to see if the lenses would change status to shipped but after 3 weeks i see nothing. So i decide to write to their customer service, which surprise surprise, takes another whole week for them to write them back and guess what they say?
" your order did ship on the day you ordered it 3 weeks ago but we had some delays and now (3 weeks later which we probably would've never contacted you and pushed it under the rug if you had forgotten to check on it) we need a confirmation from the client to resend it"
I mean duh? You couldn't have resent it 3 weeks ago when you messed it up??? But now you want a confirmation that i want what i paid for THREE WEEKS LATER? Or what? You never refunded it either so were you just gonna pocket the money? Like wow.. it's crazy how ridiculous these scammers get away with probably a lot considering most people probably wouldn't have checked their order status to some shady website.
Dont let the pretty lenses fool you, try a different brand, there are several others.
2 November 2025
Unprompted review
Reply from moodylenses
Dear PP, we’re very sorry for the frustration caused by the delay and lack of timely updates. We understand how upsetting this must have been and sincerely apologize. Please contact us directly so we can assist further and resolve any remaining issues.
Reply from moodylenses
Dear Kristen, we’re thrilled to hear that our customer service made a positive impression, it really means a lot to us. We look forward to helping you again in the future!
Reply from moodylenses
Linda, thank you for sharing your experience! We're so glad to hear your experience. Thank you for being part of our community^^
Really easy to navigate. Wonderful
Really easy to navigate. Very trustworthy and quite fast shipping. Super quality ok the lenses and look absolutely amazing.
29 October 2025
Unprompted review
Reply from moodylenses
That’s wonderful to hear, Denis 🥰 It’s great to know the lenses and delivery met expectations!
Your costumer service is so nice and…
Your costumer service is so nice and also the quality
28 October 2025
Unprompted review
Reply from moodylenses
That’s so lovely to hear, Jennifer, really appreciate the kind words✨
10/10 experience
This company shipped way faster than others in my experience. The packaging was gorgeous and easy to open. The products were displayed accurately online.
28 October 2025
Unprompted review
Reply from moodylenses
Thanks so much, Monica! We’re so happy the delivery and packaging made a great impression, it means a lot to hear that everything arrived just as expected^^
I like my purchases
I like my purchases, it’s very comfortable and high-quality
Thanks to all your team for producing this product .
26 October 2025
Unprompted review
Reply from moodylenses
Happy to hear you like it as we do, Aysan! It means the world to our team to get a shout-out for their hard work! 😊
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