Moofreechocolates Reviews 116

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and taste, often highlighting their suitability for various allergies and dietary needs. Many appreciate the ease of ordering and the prompt, well-packaged delivery service, noting that items arrive in perfect condition. The value for money is also frequently mentioned as a positive aspect. However, some people were dissatisfied with the sweetness of certain chocolates, finding them too sugary or not "chocolatey" enough. A few customers also felt that some products, like the Rocky Road Easter eggs, were misleading in their appearance, suggesting they were just hollow eggs with minimal additions.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the delicious taste and... See more

Quality

People report positive experiences with quality. Many customers praise the amazing and delicious taste of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the swift and prompt... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently praise the ease of ordering,... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight the good quality and fair prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the regular updates informing me of new products and offers. The website is easy to navigate and my granddaughter loves looking at the pictures of the things we are buying for her. Moo free doe... See more

Rated 5 out of 5 stars

So easy to order online through their shop. I've always had updates and great communication from the team, for instance when the weather is to hot they'll let you know that postage will be held unti... See more

Rated 5 out of 5 stars

Love this company. Always great service. Also love how you can buy all the wonky chocolate, great way to reduce waste. I buy my chocolate in bulk as it's cheaper than buying in the supermarket. And it... See more

Rated 5 out of 5 stars

Really easy to order. Great value. Arrived on time well packaged. Exactly as described. Excellent quality. Taste lovely. Got loads of wonky chocolate two large bags. The moo teasers taste amazing. M... See more


Company details

  1. #28 of 38 best companies in Chocolate shop

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend for allergy-friendly chocolate

Great selection of products and good stock availability on the website. Really easy ordering process and the items were well-packaged and arrived quickly. They are very tasty too! Would highly recommend for allergy-friendly chocolate treats.

30 December 2025
Rated 5 out of 5 stars

Love this company

Love this company. Always great service. Also love how you can buy all the wonky chocolate, great way to reduce waste. I buy my chocolate in bulk as it's cheaper than buying in the supermarket. And it's always delivered promptly. Only one problem, my waistline increasing ha ha.

29 December 2025
Rated 5 out of 5 stars

Christmas treats

The Christmas chocolates are for two, of the children, of friends. They love Moo Free, but unfortunately not many stores, stock them. Ordering was easy, and items dispatched quickly

24 November 2025
Rated 5 out of 5 stars

❤️ Moofree chocolate

So easy to order online through their shop. I've always had updates and great communication from the team, for instance when the weather is to hot they'll let you know that postage will be held until temps drop, all in order to make sure the chocolate arrives at its best.
I really enjoy seeing what you can but in the mishaps section and find a wide range of bars at very good prices.
I tend to bulk order every 6-8 weeks and have never had a problem.

26 September 2025
Rated 5 out of 5 stars

I like the regular updates informing me of new lines and promotions

I like the regular updates informing me of new products and offers. The website is easy to navigate and my granddaughter loves looking at the pictures of the things we are buying for her. Moo free doesn’t just cater for her milk allergy but also all her others too, so often dairy free chocolate contains soy lecithin so it’s great not to worry about that and the GF free too!

24 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look