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MooGold Reviews 3,636

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TrustScore 4.5 out of 5

4.5

Game Shop
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Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the excellent customer service, noting the quick response times and efficient resolution of issues. The overall service provided is often described as outstanding, with consumers appreciating the smooth and professional experience. However, some customers also noted issues with order fulfillment, experiencing significant delays and unhelpful support when trying to resolve these problems. A few other people also felt that the customer service was not always effective, with some reporting long waiting times and a lack of resolution for their concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the helpfulness and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Response time

Customers had positive experiences with response times, with many praising quick and efficient service.... See more

Service

People report positive experiences with service. Many customers praise the helpfulness and efficiency of the... See more

Order

Clients share ambiguous opinions on order processing. Many customers report significant delays, with orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, I’ve been using it for several years. The technical support works great. They responded to my request within just a few minutes and helped resolve the issue quickly. Special thanks... See more

Rated 5 out of 5 stars

Officer Ela answered my question, this morning I keep chasing customer services officer help me double check the order, no one helping me, just keep ask me waiting. now the officer Ela assist me red... See more

Rated 5 out of 5 stars

I tried contacting Moogold through their live chat session, and I was connected with Ela. She helped me resolve the phone number verification issue quickly and easily. Thank you, Ela! I hope your boss... See more

Rated 5 out of 5 stars

I made a top-up purchase for my game. It did not reflect in real-time on my game, so I consulted with them via live chat. Suzy helped resolve my concern in less than a minute. Very fast response and r... See more

Company details

  1. Game Shop

Information provided by various external sources

MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

zero star for this dead company

I'd advise you to avoid this comapny at all costs. It's been over 24 hours, and my top-up via card is still not verified after I sent them the verification document.

The top-up was just for $7; this is how absurd their service is.

Talking to support is useless because they can't help in any way.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

friendly service

I needed help to purchase items, yiing was very helpful and fast to help me and assist me! Easy communication and great prices :)

7 November 2025
Unprompted review
Rated 1 out of 5 stars

used codes

plz dont buy from this site !
im ressler and buy 550$ from this site myr steam gift card
after 1 days all codes go reedemed and no support answer me
this site is scam just dont buy

6 November 2025
Unprompted review
Rated 5 out of 5 stars

The customer support had helped me alot…

The customer support had helped me alot in regards to my orders that was cancelled as well as helped me clear some confusions with ease. The customer support team that assisted me was very nice and welcoming her name was suzy

5 November 2025
Unprompted review
Rated 5 out of 5 stars

The fraud team still working on my last…

The fraud team still working on my last payment and hope that all would be done soon ..
The service Ela offered me was very professional and satisfying ..
Keep up the good work ..
I look forward for some good news in my order please ..
Thanks

25 October 2025
Unprompted review

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