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moomoo Reviews 267

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, most reviewers were unhappy with their experience overall. Many customers found the user experience frustrating, citing an incomprehensible user interface and a confusing app, especially for beginners. People also reported significant issues with customer service, describing it as unhelpful, unresponsive, and difficult to communicate with, often receiving conflicting information or generic responses. Some people were dissatisfied with payment processes, experiencing delays in deposits and complicated withdrawal procedures, with funds sometimes being locked or requiring multiple verification steps. Conversely, some reviewers found the app easy to use, highlighting its many tools, resources, and insightful features, and appreciated the smooth UI and quick turnaround on deposits and withdrawals.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the platform for being... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant... See more

Application

Users describe ambiguous interactions with the app. Many customers praise its charting tools, ease of... See more

Customer service

Customers express significant dissatisfaction with customer service. Many reviewers report unhelpful and... See more

Service

Clients share ambiguous opinions on service. Some reviewers describe their banking experience as frustrating,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The trading site is very frustrating to use. Other brokers show the balance available when in the buy screen, but not Moomoo. In fact it is extremely difficult to find that information. Withdraw... See more

Rated 3 out of 5 stars

I find the app very easy to use, with so many tools, information, etc. However, it not really convenience to trade fractional US shares due to the hours of trading limits. The fees is also too many.... See more

Rated 3 out of 5 stars

The app has a lot of resource to utilise, but tutorial is not that user friendly. It’s mostly articles and is a long wall of text. For beginners, it will be confusing. Will need to have time to get u... See more

Rated 3 out of 5 stars

Great platform, very insightful with tons of useful tools. Ridiculous options commissions ($3 usd per contract? C'mon!). If they are meant to be for retail investors, they got price strategy all wrong... See more

Company replied


Company details

  1. Investment service
  2. Financial Institution
  3. Investment company

Written by the company

Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

267 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Regulated in Malaysia (by the SC)

In Malaysia Moomoo became one of the most downloaded financial/trading apps quickly. The UI is more modern vs. some older/traditional brokers. Moomoo offers advanced charting tools, AI analysis, real-time market data (Level 2 quotes in some markets), customization of technical indicators, plus access to global markets.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Great application to use for Investments

Great application with several educational pieces sent out daily. Ways to be a better investor & options trader throughout the application & the daily news is always helpful & on point. The community is growing & can’t wait to see how the application evolves over the next year.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

The best brokerage app

I have downloaded every brokerage app I could. Moomoo is my favorite, I love their interface. So simple. Has everything that I need. Also gave the best start bonus out of everyone.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Moomoo is a user friendly trading…

Moomoo is a user friendly trading platform. Very informative and the trading very easy to execute.

The extending trading hours in the pre-market and post market is game changer. It gives the investor an additional edge in trading on breaking news.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great bonuses for new accounts and…

Great bonuses for new accounts and investing guides to help people become educated in stocks, options, etc without a large investment. Great apy % for uninvested cash and lots of ways to get extra stocks and promotional items as well. Easy to use interface and quick turnaround on deposits & withdrawals. All around great app!

24 September 2025
Unprompted review
Rated 4 out of 5 stars

I am new to Managing my own stocks

I am new to Managing my own stocks. I find Moomoo to have an enormous amount of information. For me today, it is too much but I assume as I gain experience I will learn how to utilize all of the reports and analytics.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

My trusted trading platform

My trusted trading platform. Fees are reasonable and trading is a breeze. In addition, it provides AI analysis and timely news update. Been using Moo Moo for years.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Unfair Forced Liquidation on Adobe Strategy and RGTI Shares

On September 16, 2025, my account was flagged as “dangerous” and several positions were forcibly liquidated, including 8 RGTI shares and part of my ADBE eagle options strategy (exp. Sept 19, 2025).

This caused:

1. Disruption of the balanced ADBE strategy, creating one-sided risk;

2. Forced sale of RGTI shares with avoidable losses;

3. Loss of unrealized profits from ADBE Put 437.5.

16 September 2025
Unprompted review
Rated 3 out of 5 stars

Instant cash banking.

First what I like is crypto % fee compared to others. Love it.
However what I don’t like is when I need to make a fast strike and my funds are low they only have instant cash transfer from 2 specific banks that I do not want to bank with.

19 September 2025
Unprompted review
Rated 3 out of 5 stars

Great trading platform

Great trading platform with a lot of resources, great charting tools. Mostly, Always have the up to date, Data and news of the stock.

Only couple Drawback like Shares Price doesn’t update instantly unless you refresh the app. So can’t just keep an eye on, you will have to constantly refreshing the app unlike other brokers.

Second when you’re buying or selling the shares it’s shows quantity or Amount and Not both. So instead of buying shares of $1000 dollars I bought 1000 quantity and got stuck into 10k Trade.

3rd it should shows warning if order is above than usual order or just pop up window before submitting the order. Just to triple check the order to avoid costly mistakes.

Also add OBV indicator too,

But other than that it’s great app. Thanks

24 September 2025
Unprompted review
Rated 3 out of 5 stars

Nice app BUT missing key features when compared to Moomoo USA

Moomoo Canada is a pretty decent app with some cool features such as easy order placement and free level 2 market data as long as you do at least three (3) transactions in a month. Level 2 data really helps in making an informed trading decision.

I would like to highlight 3 main points that are available to Moomoo USA clients BUT are NOT available for Moomoo Canada clients:

1: There is no bracket order option for Canadians clients, but available for USA clients .
2: Fractional shares are NOT available for Canadian clients, but available for USA clients.
3: The minimum account balance to keep getting level 2 market data is $20,000 whereas it is ONLY $300 for USA clients.

I will update my rating to 5 stars when Moomoo Canada adds these three features for Canadian clients.

10 September 2025
Unprompted review
Rated 2 out of 5 stars

Client experience needs improvement

Commissions for trading SGD stocks are way too expensive as compared to other brokers, they have to learn from other brokers and give free commissions or lower the cost. I also raised a complaint with them since 11 Sep and they have not yet gotten back to me with any resolution, not a great client experience

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Finally a Trading app a game changer

Finally, a Trading App That Respects Both Beginners and Pros
I've been through my fair share of trading platforms over the years, from the overly-simplified to the needlessly complex. Moomoo is, without a doubt, the most comprehensive and user-friendly platform I've ever used. It's the perfect sweet spot.
How I Use It and What I Love:
* Professional-Grade Tools for Free: What immediately blew me away was the access to free Level 2 market data. This is something other platforms charge a premium for, and it gives you a much deeper insight into market supply and demand. The charting tools are phenomenal, with dozens of indicators and drawing tools that work flawlessly on both mobile and desktop. It feels like I have a mini trading terminal in my pocket.
* Great for Learning: Before I commit to a new strategy, I use the paper trading feature extensively. It's a fantastic way to test ideas with real-time data without risking a single dollar. Plus, the built-in educational resources and financial news feeds are incredibly helpful for staying on top of the market.
* Speed and Reliability: Executions are lightning-fast. In today's volatile market, a few seconds can make a huge difference, and I've never had an issue with lag or delays when placing an order.
* The Community: The "Moo" community feature is a surprisingly useful way to gauge market sentiment and see what other investors are talking about. It's a great bonus feature that makes the app feel more alive.
Bottom Line: Whether you're making your first trade or you're an experienced trader looking for powerful tools without the hefty price tag, Moomoo is the answer. The welcome bonuses are great, but the real, long-term value is the platform itself. Highly, highly recommend!
Example 2: The New Investor's Perspective
Title: ★★★★★ Not Intimidating and Incredibly Powerful!
As someone new to investing, I was terrified of picking the wrong app. A friend recommended Moomoo, and I'm so glad they did! It has completely changed my view on managing my own finances.
Why I Love It as a Beginner:
The sign-up process was simple, and the welcome stock rewards were a fantastic incentive to get started. The layout looks very professional, but it's surprisingly easy to navigate. I could find stocks, look at their basic charts, and place my first trade within minutes.
My favorite feature is paper trading. It let me practice buying and selling with "fake" money until I felt confident enough to use my own. This was a game-changer for my confidence! The app also has tons of articles and short videos that explain complex topics like ETFs and options in a simple way.
I feel like I have a tool that I can grow with. I know there are advanced features like Level 2 data and complex charting that I don't use yet, but it's exciting to know they are there for me when I'm ready. I'm learning every day, and Moomoo is the perfect partner for my investing journey.
Example 3: The Data-Driven Trader
Title: ★★★★★ Unbeatable on Data and Analytics
For any serious trader, data is everything. Moomoo understands this better than any other retail platform on the market.
I chose Moomoo for three primary reasons, and it has exceeded my expectations on all fronts:
* Level 2 Data: Access to full, 60-level depth of book is included. This is non-negotiable for my strategy, and Moomoo provides it without a subscription fee. The visualization is clean and helps me see order flow clearly.
* Advanced Charting: The sheer number of technical indicators available is staggering. I can create and save custom chart layouts that sync perfectly between my desktop and phone. The ability to analyze pre-market and after-hours trends with these tools is critical.
* Fundamental and News Integration: The app does a brilliant job of consolidating company financials, analyst ratings, and relevant news all in one place. I can go from a technical setup on a chart to a deep dive into the company's balance sheet without ever leaving the app.
The low-cost options trading and fast execution are the icing on the cake. Moomoo is not a toy; it's a serious tool for serious traders.

24 September 2024
Unprompted review
Rated 4 out of 5 stars

Moomoo the best trading app

Moomoo made it very easy for me to trade and invest . Moomoo weekly economy calendar helped my trading alot and the updates from what is going on in the market helped my daily daily activities. It’s moomoo or no other app.

1 September 2025
Unprompted review

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