Moon Active Reviews 

I am being honest they have been scamming me for about a year now every time I buy coins I can never win what I need to win because they're always putting up fights and challenges of what you're trying to spend for you're going to stop you from spending and they'll out beat the spinning or what you're spending are to keep you from getting it so that way you can spend more money my last adventure with them was I started getting cards I already had for grand prizes you don't get it a card that you don't need or give a card that you don't need for a grand prize grand prizes are supposed to be something special if not special if you've already got the card and all they're doing is placating it by saying all it was for a gold theme or a silver a diamond theme no feel supposed to be something that you're not supposed to have I could have had sex done that never got done because oh they was always scamming me I even got the emails that there was placating saying those exact words that it was either a gold or or diamond thing.

This game games coin master is so addictive and so funny I recommend it to anyone just to play it once and you will find out.

Bad people supporting other bad people

Am on level 71 of family island, have repeatedly complained to support that we cant fill merchant orders to get keys because resources needed are no where to be found on any open island. These resources are the most commonly used ones. I have spent quite a bit and expect them to be there. Without them i dont get to complete adventures or complete daily tasks which all supply energy. This is no coincidance or it wouldnt keep happening, which means it is corrupt, and practices unfair game play.

Disgraceful scammers have creamed £1k from bank account in dribs and drabs having made c.£30 of in-app purchases over a year

Moonactive is by far the worst game ever created. Literally run by the worst executives on the planet. They want nothing more then to rob you and discriminate. They also pray on the sick, vulnerable and poor. Thinking it's a joke. I could spend $10 and play for 1 min. Anyone who works for a company like Moon Active is just as slimy and a piece of s***! Go F*** yourself and learn what's ethical. If I could put 0 stars I would.

Crap company, underpaid support.
Rip Melsoft (My Cafe)
If you did a payment with masterdcard make a claim, it's the only way to get them in trouble because if they don't answer on the claim, masterdcard can block their payments for limited time.

Moon Active: It's simple...these people have no shame, don't take my word for it, the 'game' speaks for itself during play how it's rigged to easily rip the players off, rigged in favour of the house, in addition to real monetary theft of game players...not cool.
Bottomline: Unless you're prepared to spend thousands of dollars a month (American dollars) don't bother and even then good luck getting a rare card.
Like I said...they have no shame.
Seriously, find something better to do with your time...stick with games that promote abstract thinking, not this crap.

I’ve been playing coin master well over 5 yrs!! I’ve spent soooo much money on this game it’s ridiculous!! The game coincidentally has so many technicalities the closer you get to winning so much or the more you spend. The more I spend the more I lose!! Every time I complain, they always tell me I’m wrong! Today was the worst!! I purchased the golden pass for $20 and did not receive anything except for the 250% boost which did me no good without any spins!! I reached out to support atleast 5 times only for someone to respond 4 hours later and tell me that they looked into it and I was rewarded everything that came with the pass! I know for a fact that’s incorrect as I have about an hr of playing and purchasing SCREEN RECORDED!!! I’m so pissed and the more I read these horrible reviews the more pissed I get!!!

I keep loosing spins every time I get 3 hammers in coin master. I loose over half of the spins. I'm not buying anything from you because of this. I pay for the spins and over half are gone when I spin and get the 3 hammers. I'm not the only one. Quite a few people have lost spins and posted this issue on Facebook. Why is this happening? Can you help me with this? I've only read really bad reviews on it. This is no way to treat customers. It has glitches and needs to be fixed. If you care about the customers at all, you would fix these problems. I am spreading the word about this. But I'd rather YOU WOULD fix the problems!

This company doesn't care about its consumers. An error happened in coin master and I've been trying to get compensated. They keep telling me that they have "systems" to verify claims. They keep telling me I'm wrong and WILL NOT give any help. This is NOT how you treat consumers of your product.

Yes coin master was good game but the glitches and the fact that you lose rewards,spins,and purchases is very poor but not being nasty the company is based in Israel but does not honour the true ideally ethics of honour and trust and of course the company does not honour international laws they are laughing all the way to the bank degusting I will always support the ideally people but their companies should at least try to be honourable and honest

I play Family Island yes I purchased a few times in order to play the game. It’s very addictive. But I’ve been noticing I’m getting charged double if not more for the items I purchased. I contacted them and ask for a copy of my data. They ask for a screenshot of my player name a screenshot of my purchases. Well if I done that they would know exactly how many times they slipped extra items on me. So they will not send me a copy of my data.

Fraudulent!!
Coin master glitches!! The in game performance is fun but it’s based on purchases made by the consumer, but it doesn’t honour the mystery chests that only can be done by purchasing inapp Purchased gifts. Moonactive took over $100 on this particular day and because it was a Gift card,It can’t be traced. How do you prove it didn’t apply the according purchase rewards. Apple/ITunes and MOON ACTIVE
DOES NOT honour their innapp purchases. I’d call that a scam and fraudulent

Game is great a lot of fun very expensive buy ins and not a lot of cards that you actually need and then got a technical issue on screen and could not play my 6500 spins they always tell to reload the app which I have done and now they are all gone and customer service is not very quick at responding

They steal money from my account. And I don't have any games from them. I just contacted my bank and they are gonna send the police on Monday to investigate

Never known a free game penalise their players the way this lot do with coinmaster. I rarely leave reviews but I am astounded. Honestly their tactics of changing the game when they see players make progress isnt even subtle but people still plough their money into their game trying to get somewhere. I was playing 15 mins (I will not buy pet food) and during that time the slots betting increments changed! They aren't licenced as a casino as there is no monetary reward for players but its just like a slot machine game but without the regulation.It starts as a fun game experience but then as you make progress it becomes not just difficult as you would expect but near impossible to get anywhere unless you flash the cash. The game is full of ads to purchase so you can see its all about the money. Its no wonder they don't claim the company on trust pilot. There is an amazing on line community but all the game friends I have made are fed up. The company is greedy beyond belief. Play only for fun - don't take it seriously - you reach a point where you can't get anywhere without spending real money and that is the time to walk away.

Playing game for a couple of years a few problems of not giving prizes but this one not good brought a expensive part of village full shields said attacked village and took it off me not fair

Where do I begin first the prizes I haven't received I'm guessing it's all like the scam at the fair grounds as a kid they hook you into all these prizes you could win that are hanging all around you just like as these prizes that get scooped into my so called collect and win what I've managed to score yet no actual prizes that I've seen delivered and collect these cards peices or dpini the wheel or roll the dices or the more games I download too play increases my chances too get closer to the gift cards I'm baffled at how many adds I hafta watch every card game I play it's an endless games I'm getting conned into watching these annoying adds that either want me to keep downloading games or wanting me too order items how can Google allow us too get ripped off with the promises of gift cards,or the poor acting too promise you or me will win gas money ect,ect really is mind blowing all the lies and then there racking up more side money while we watch endless commercials sad I'm done I've got so many games I'm playing just trying to win a gift card or win anything enough is enough time too delete them all.

I have been playing this game for quite awnmhile. I couldn't wait to start playing, I had so much fun. I was telling all my friends about it. Then things changed, I don't know what happened but I couldn't get all the cards I needed. I just kept buying sprins and wasting them trying to get the cards I need. Some I have needed for months. I am about ready to stop playing because I feel like you guys are trying g to get me to spend more money. I am on Social Security and I can't afford to spend so much. The game is no longer fun. If you changed it you screwed up. I know a friend of mine used to play every day but she quit. Well you won't get any more money out of me. And I will let everyone know how I feel about the game.