Moonbrew customer service and overall products are of good quality. I've been a longtime user of their hot chocolate for sleep and find that the benefits are level with the cost. I will say I'm disapp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These gummies are great! They are almost addicting...lol! My major 2 reasons for not giving a 5-star review is that the gummies package doesn't come with enough product to last a full month before... See more
Good products, but I didn't really need the subscription. I didn't use the cocoa every single night, so I have a lot more than I need, even after postponing deliveries. Good taste. The gummies are waa... See more
The product itself is wonderful. Very tasty and my sleep has never been better. Dealing with the company however has not been easy or delightful. Customer Service is very difficult to connect with.... See more
Company details
Written by the company
Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.
Our Promise to You
Written by the company
- Mission Driven, Science Backed
- Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.
60-day risk-free returns
Our guarantee to you
We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)
Contact info
United States
- moonbrew.co
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company makes you WADE through…
The company makes you WADE through multiple layers in order to cancel subscription; then charges outrageous fee to return product.
13 March 2026
Unprompted review
Reply from MoonBrew
Hi, we’re really sorry to hear about your frustration. That's certainly not the experience we want for our customers. Please email hi@moonbrew.co
with your details so we can review the situation and assist you further.
Terrible customer service
Terrible customer service! I’m trying to update my order and this is the absolute worst customer service.
26 February 2026
Reply from MoonBrew
Hi Barbara, we’re really sorry to hear about your experience and the difficulty updating your order. Please email hi@moonbrew.co
with your order details so we can assist you and get the matter sorted out as quickly as possible.
Tastes great
Moon brew tastes great BUT
The jar says a serving is two scoops and there should be 25 servings. However, when you talk to Moonbrew, they say well it’s supposed to be 1 to 2 scoops is a serving and if you’re just doing one scoop then it’s 25 servings. So kind of a scam in that regard. But it does taste good in milk …. Not so much in water. It works well. It is pricey… especially when you need 2 containers for one month.
22 February 2026
I received my orders on time and the…
I received my orders on time and the product made me feel really good and no problems to fall asleep with
27 February 2026
The product is fantastic
The product is fantastic! Tastes great and works well. Shipping is unpredictable. If that gets straightened out it’s 5 stars from me.
12 March 2026
Unprompted review
Customer service and product great.
26 February 2026
I think this company is a scam
I think this company is a scam. Placed order 3/1/26. Now its 3/12/26. It should not take this long to get a package, everytime i inquire about package tracking they estimate tomorrow. I've been told tomorrow 3 days now. "Tomorrow' has come and gone multiple times.
28 February 2026
Unprompted review
Reply from MoonBrew
Hi Jessica, we’re really sorry for the delay and understand why this would be frustrating. Please email hi@moonbrew.co with your order details so we can look into the status of your shipment and assist you right away.
Beware
Beware. I have not attempted to cancel my subscription THREE times. Each time customer service acts responsive, but I have yet to get a refund for a package I sent back (per the company request) AND they then charged my card and sent me a third unwanted order. This seems intentional, as I'm sure they make a lot of money by people who don't bother to return or follow up on it. Very frustrating.
11 March 2026
Unprompted review
Reply from MoonBrew
Hi Kate, we’re really sorry to hear about this experience. We understand how frustrating that must be. Please email hi@moonbrew.co with your details so we can review your case and help resolve your issue as quickly as possible.
What a waste of money!!
What a waste of money!!! Delayed shipping just to find out they are just the gummy version of sugar pills.
10 March 2026
Unprompted review
Reply from MoonBrew
Hi Brian, we’re so sorry that the product didn’t meet your expectations. Please email us at hi@moonbrew.co with your order details so we can take a closer look and make this right for you.
I enjoy my Coco every night.
I enjoy my Coco every night. I have traditional chocolate cocoa and then the caramel cocoa Which is my favorite. I have been able to enjoy my "treat" before bed , and it has been helping me sleep better. This last time I didn't get the email telling me I could change my monthly order, so when I went to my page I guess I ended up ordering a second cocoa instead of just replacing the original order with a different flavor. That or it was operator error! LOL
10 March 2026
Unprompted review
My wife uses MoonBrew every night to…
My wife uses MoonBrew every night to help fall asleep and stay asleep.
Once again though the mixer, which was a replacement, has stoped working after just a very short time.
10 March 2026
Unprompted review
Great flavor
Great flavor. Easy to use. Helps a lot with keeping overnight leg cramps away. Still not sleeping solid through the night, hot flashes.. :(
24 February 2026
Tried to cancel order and was charged two more times
I tried canceling this order 6 months ago and the link for canceling the order was broken since then they have reordered two more times I sent an email to cancel the order when the website was not working and the email was ignored because they ordered two more times charging me 200 more dollars
8 March 2026
Unprompted review
Reply from MoonBrew
Hi Robert, we’re really sorry about this experience. Please reach out to hi@moonbrew.co
with your order details so we can help resolve this quickly.
Money pulled - NO PRODUCT
I ordered on 3/1/26. Four days later the product had not even shipped. But they pulled the money from my bank account to the tune of $43.00 immediately. It is now 3/9/26 and still no product shipment detail. There is also NO CUSTOMER SERVICE phone number to call and inquire about said order. You get a sketchy email address to send your inquiry to. It's getting to the point I'm going to start ordering everything on Amazon - at least I know I will get excellent customer service there!!
1 March 2026
Unprompted review
Reply from MoonBrew
Hi Bella, we completely understand your frustration about your order. We’re really sorry for the delay. Please email hi@moonbrew.co with your order details so we can sort this out for you as quickly as possible.
I just want to cancel…why do you make…
I just want to cancel…why do you make it so difficult to cancel???
Please cancel my subscription.
22 February 2026
Reply from MoonBrew
Hi Mary, we’re very sorry for the frustration. Please email hi@moonbrew.co with your subscription details, and we’ll make sure it’s canceled right away.
This Strawberry Moon Brew is a…refreshing
This Strawberry Moon Brew is a refreshing drink being that Summer is just around the corner! Tastes great!
6 March 2026
Unprompted review
Placed an order for gummies last month…
Placed an order for gummies last month and have gotten little to no response to my request for updates as to wear my order is. I left a message on FB and got a response from a Jose asking me for my order information, only to then get no response. Then I followed up on FB, got another FB messenger response from “Jose” asking the SAME questions that I answered in his previous message. I have email several times and no response. Customer Service sucks at this company, however my credit card was charged right away. It is know March 7 and to date no resolution or updates have been provided.
15 February 2026
Unprompted review
Reply from MoonBrew
Hi Christian, we’re very sorry for the repeated back-and-forth and lack of updates; we understand how frustrating this is. Please email hi@moonbrew.co with your order details so we can get this resolved for you immediately.
The product works
The product works, is delicious, and isn't a ridiculous price. Worth every penny.
7 March 2026
Unprompted review
It works great!
28 February 2026
It helps me sleep and it tastes great…
It helps me sleep and it tastes great but I do wish it was easier to mix.
27 February 2026
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