Moonbun Reviews 

After contacting Moonbuns, I received an appropriate and professional response from Sara. I look forward to receiving the merchandise.

I’m always leery about doing business online with stores I’m not familiar with, because I have been burned in the past. Clothes I’ve ordered look nothing like what is shown on the website and the quality is sub par. Moonbunbaby is a surprising exception! Their quality and customer service are exceptional! I’ve referred so many of my friends!

I ordered 3 jumpsuits and I can highly recommend the clothes and the online service! I will definitely buy again!

Just to let you know how pleased I was with the outfits I ordered. My granddaughter just loved them. The colors were vibrant and the patterns were great. My only complaint would be that you don't make enough styles in larger sizes.

A friend showed me the slouch jumpsuit she ordered for her granddaughter, and I had to do the same. The slouch jumpsuit is adorable and my granddaughter was very happy to receive it. She’s 5, I bought the size 6. Fits her well and will likely last a few summers. Looks very comfortable, I wish they came in grown up sizes.

I complained that Moonbun were reluctant to exchange a damaged garment because due to the pandemic, I had not unpacked it for almost a year.
I had a very friendly message from Sara who agreed to make an exception to their policy in my case.
I am very pleased with the outcome and have ordered more things for my grandchildren .
Their clothes are excellent

Great quality clothing, friendly service, timely arrival!

I ordered several outfit, 3 romper, short set, and jumper dress. I bought a bonus romper, but ordered the wrong size. Customer service took care of changing it to the correct size immediately. They were swift, professional, and kind. The clothes arrived this week and they are totally adorable. My granddaughter loves the rompers! She dances and prances it them! Moon in has lovely clothing and I will continue to shop here.

I purchased a Luxe 3 in 1 stroller from this company on April 22nd and I believe the shipping information is what's making this company look bad. I haven't seen any movement as of this day 5/2/21. Everyday I track the number and never see any movement from China. I also thought it was a scam like many others. I also get a quick response from the company. Hopefully, before the end of May I receive my stroller as described in the picture. Not sure of the outcome, but I will keep you guys informed. Still waiting in NC!

I bought two items - a sun dress and a slouch jumpsuit. I LOVE them! The are so cute and they seem well made.
They arrived this week, just in time to go into the birthday box to be sent today to my granddaughter.
I am looking forward to seeing pictures of her in them.
Ordering and shipping was easy - the hardest part was deciding what to purchase!

I rarely take the time to write long, detailed reviews like this, but as my purchase at Moon-bun turned out to be one of the more bizarre online shopping experiences I ever had – here we go:

I ordered three pairs of their maternity leggings (German online shop). I’m 1,70cm/63 kg/14 weeks along and ordered one pair in my regular size 36/38 and two for the more progressed pregnancy months in size 40/42 – standard EU sizes. The next day I received an e-mail that I should not be worried upon arrival of the items, as the labelled sizes may not match the sizes I had ordered – however, Moonbun would ensure that the correct size based on the selected local website is delivered. Fine.

When the items arrived after two weeks - coming directly from China, where they had been produced - I could not believe what I found when I unpacked the leggings: though two were labelled as Large and one as Medium, they looked excessively small. Like child’s pants! I skipped the smaller one and only tried on one of the ‘large’ ones. As expected, they did not fit at all. They ended two hands (!) above my ankle and did not cover my belly at all. The seams were not where they should be.

The next day I contacted customer service, explained the issue and declared my wish to return the items. I received an immediate respond that they were sorry the leggings did not fit and that I could of course return it. Furthermore, I was told that I would have to send the three pairs to an NGO in Spain at my own expense. When I asked for free return shipping instead, they immediately refused and argued that they had not made a mistake, and according to their policies, therefore do not have to cover return shipment costs. In other words: if I do not pay for the return shipment myself, Moonbun will not reimburse the purchase price. Even though the mistake was clearly on their side as they had not sent me the correct sizes!

I wrote back a harsh e-mail requesting a free return opportunity within one week and received a one-sentence-answer: “we have reimbursed the purchase price.” No further explanation, no information on a return possibility, no apology.
I’m wondering whether the production costs for Moonbun in China are so low, that returning an item is not a cost effective option for them in general, which might be the reason why they try to free from the responsibility for their own errors and instead put the blame on the customer. My impression: cheaply produced low-quality products covered in a nice marketing strategy and presented with unrealistic pictures.
I will donate the leggings to a local NGO in my hometown to prevent the already high carbon footprint from growing even further. However, I'm not sure they will fit any grown-up woman.
At least I got my money back.

I ordered children’s clothes for my three year old granddaughter and am extremely pleased with the clothing. All of the pieces are adorable and seem to be well made. They haven’t been tried out yet as I bought them as a gift for her birthday which we just celebrated a couple of days ago but I feel sure they will be just great. Shipping was not bad. Did not take as long as I thought it might have to arrive. I have already ordered my second set of clothes for my granddaughter and I anticipate purchasing more from Moonbun. They have so much to choose from also. Kudos to Moonbun.

I am really happy with my items the fit and quality are both good. Jan was extremely helpful with her customer service, I waited almost 4 weeks for my goods to arrive and she tried her best to locate the goods and update me as much as she possibly could. I really hope they get the shipping sorted because it’s the only thing that’s letting them down. I would definitely buy from them again , I would just lower my expectations in the time I would receive my items. Thank you and wish your company the best of luck

Great love the product and shipping time wasn’t bad either. Loved the communication and experience thanks

DO NOT PURCHASE FROM MOONBUN. The quality and description of the items will not match what you actually receive. The quality you receive is extremely poor and cheap. I ordered two pairs of maternity pants and the fabric was so cheap and the fitting was even worse. They are not fitted like the website shows and Moonbun is misleading consumers with their website and photos. Furthmore, the product comes from overseas and will take almost a month to receive if you are lucky. When I asked for a return they said I could return, but I had to pay for the shipping and tracking. So basically got half my money back because they did not feel the merchandise they sent me was faulty. SCAM. DO NOT ORDER.

I have been pleased with the prices in relation to the quality of the children’s clothing . Some items were surprisingly very good quality, others were what you would expect for the price . I had to trim some hanging threads on one item. With children growing so quickly out of their clothes, their clothing is not a big investment . However, with my first order for Christmas gifts, I was very disappointed in the time it took me to receive all of them .. at least 5 weeks . My second order was very timely, as I received it in 10 days. But I must say that I felt the customer service was exceptional in their timely response to my questions and concerns. They were friendly and responsive and for my frustration in not receiving my order until 3 weeks after Christmas they offered me a free item which was very good PR in my opinion . . I understand that Covid affected some of their shipping schedules but this to me was their biggest problem . Even so I will continue to purchase from Moonbun

What you see online and what you get are very different. Poor quality, workmanship, and flawed fabric. Some items had size tabs sewn on the outside of the garment and no fabric content labels. The print was running onto the solid garment as well. What a disaster of a product and when you reach out to customer service they say they are so sorry you had this experience but they expect you to pay return shipping if you want a refund. Buyers be aware....... I do NOT recommend this seller.

Bought leggings for my niece who is 19 weeks pregnant. The sizing chart was a bit confusing but we figured it out. When the leggings arrived I was afraid they’d be too small but they stretch nicely and she loves them! I bought two baby outfits as well. They are soft and adorable! No issues with shipping and the service has been excellent with great follow up to see if the items were to my liking. I don’t write reviews often but felt like this one was important o write because this company seems to be getting harsh reviews about shipping during COVID. I find that very disheartening. I had no issues with shipping and loved the products. I love the personal communication and follow up the company has provided. Will buy from them again!

Scam company. Bought the leggings advertised all over their Pinterest. Products are NOT as advertised. If your package ever is delivered (many never are) it takes months. The material of these leggings are harsh and uncomfortable. Not soft at all. They do not rise even up to baby bump yet the picture shows it to completely cover bump. Although waistline and length fits, these are LOW RISE leggings and they're so low the tags sewn in are in my butt crack. I'm in my 2nd trimester and I know these will never fit me in just a few weeks. There's no point in the shape of the waistline because it doesn't even go up to your bump. This model was probably put in a XXL with clips behind her to make it look like this is the true fit. It's not. Way too expensive for such a misleading product. Sad to see this image is all over Pinterest. I went through reviews afterwards (should've done that before purchasing) and they give every customer the same response blaming them and not themselves or claiming they had "no idea there was a problem" when customers have proof in writing they've reached out a ton of times. Often people are not getting their products while also not getting a refund. I will never buy from here again. I guess their business comes from mostly one time buyers.

I found this company on Facebook. I ordered three pairs of the leggings as I was desperate for pants. Due to covid we have no maternity stores anywhere around us. It took 8 weeks for them to arrive. Many emails to the company as I had no shipping information. Then because they said it was sent but actually hadn’t been. Then shipping finally showed but didn’t move for weeks. I of course was concerned that I was scammed. Happened before but not with this company. I received the leggings about four days ago now. I called to cancel my credit card claim. The pants do not fit well. There is no room for your bum and the stitching rips when you pull them on. Not the material it looks like on the ad. I then received a very nasty email from Sarah at moonbun. I will happily share email correspondence if you ask. I would not recommend this company. I’m now so close to delivery I have no time to order anything from anywhere else.

Update further. I ordered Nov 18th. Some two weeks later no tracking. Then the emails started. I only received the leggings Monday so how did you respond to my email about pants not fitting last week? You send me $7.20 back. Because you claimed of delayed shipping. Delayed certainly. I put in a claim last week about the problems. I immediately contacted them to say although the product didn’t fit, it had finally arrived. I was in the process of doing the return Wednesday while waiting at my OBGYN appt and got called in so I never finished. I also told you today after your nasty customer service email that I’m in a stay at hime lockdown in Ontario. I can’t possibly return it now. And it’s been such a pain in the butt I will just donate and never want to hear from you again. Looking over the reviews I see I’m not the only one who has been in this situation with you. Stay clear people.