quick service, but I recommend that you view a video prior to opening the box. we spent some time tearing into the ox but if you check the small plastic fittings at the bottom the top just lifts off.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife surprised me with this for my birthday and honestly it changed my life. I'm 68 years old, had bad knees, figured my riding days were completely done. Got the TK1 Folding and within a week I wa... See more
Company replied
I purchased the TK1 and love it. Came within the time frame they gave and everything was good. I have ridden it all summer and I have a couple of issues. The seat makes me feel like I’m sliding for... See more
Company replied
I received my Mooncool 3 wheel bike from Fed X already 95% pre assembled. It was delivered very quickly & in a huge box. I am 70 years old & I must say I had a little apprehension about riding it with... See more
Company replied
Company details
- Bicycle Shop
- also in
- Bicycle wholesale
- Bike accessories store
- Outdoor sports shop
- Sports Accessories Wholesaler
About Mooncool
Written by the company
Welcome to Mooncool
Rooted in the ethos of enhancing the riding experience for the aged, stands on three core tenets: Safety, Comfort, and Accessibility!
Mooncool is where thoughtful design meets everyday needs, driven by innovation to break down barriers to riding.
Our Story
Written by the company
- Mooncool is a leading brand that specializes in providing high-quality, professional bicycles. Since its inception in 2021, the brand has been dedicated to promoting cycling and sports.
- Mooncool combines innovative technology with manufacturing expertise to offer a wide range of bicycle products for customers, from leisure sports to convenient transportation.
Shop with Confidence
Free Shipping ｜ Customer Support ｜ 1-Year Warranty ｜ Payment Options
Contact info
834 W Cienega Ave, Suite 6, 91773, San Dimas, United States
- +1 681-412-2200
- support@mooncool.com
- mooncool.com
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service has been great
Customer Service has been great. I purchased my trike for myself but my wife uses it more than me.
18 June 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
The shipping was fast and packaging…
The shipping was fast and packaging amazing. Assembly was straight forward and took me about 2 hours. I had to reference the YouTube assembly a few times when the instructions weren't clear enough. I have enjoyed a few rides and looking forward to many more.
22 June 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
I purchased a trike less than two years…
I purchased a trike less than two years ago, battery failed which needed to be replaced . Mooncool offered me a “discount “ for replacement of 279. Purchased battery for 279. Now the charger I have for the faulty battery is not compatible! Very frustrating
21 June 2026
Reply from Mooncool
We sincerely apologize for the experience you have had. We place great importance on your satisfaction and hope to resolve this issue to your complete satisfaction. Our team will contact you directly to assist with this matter; alternatively, you are welcome to reach out to us at any time via support@mooncool.com or +1 681-412-2200. We are fully committed to resolving this issue for you.
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
I made a purchase for a seat for my…
I made a purchase for a seat for my tricycle, I was charged twice for it !!!!
Trying to send messages and no one has helped me with this !!!!
I did received the seat but was charged twice for it !!!!!
15 June 2026
Reply from Mooncool
We sincerely apologize to hear that you have encountered this issue.
However, the actual situation is that we only charged you one payment upon delivery, totaling
$76.11 (product price of $69.99 and $6.12 in sales tax), and we did not charge you any additional fees.
Our team will contact you directly to assist with resolving this issue; you may also contact us at any time via support@mooncool.com or +1 681-412-2200. We are committed to resolving this matter to your satisfaction.
Reply from Mooncool
Thank you for choosing our products and delivery services. Creating convenient and enjoyable travel solutions is what drives us forward, and we sincerely appreciate your support.
We look forward to providing you with even more wonderful experiences in the future! If you have any questions, please feel free to contact us at support@mooncool.com or by phone at +1 681-412-2200.
My Wife and I love the trikes
My Wife and I love the trikes! The only thing I would wish was different is the way it surges when giving it just a little throttle.
11 June 2026
Reply from Mooncool
Thank you for your appreciation of our products. We will share your product suggestions with our internal team. Creating convenient and enjoyable travel experiences is what drives us forward, and we sincerely appreciate your support.
We look forward to providing you with even more wonderful experiences in the future! If you have any questions, please feel free to contact us at support@mooncool.com or by phone at +1 681-412-2200.
I’m very satisfied so far with my…
I’m very satisfied so far with my purchase it looks great and ride good, little worried about my balance on it but I think it will be good as long as I’m careful.
13 June 2026
Reply from Mooncool
Thank you for your appreciation of our products. Creating convenient and enjoyable travel solutions is what drives us forward, and we sincerely appreciate your support.
We look forward to providing you with even more wonderful experiences in the future! If you have any questions, please feel free to contact us at support@mooncool.com or by phone at +1 681-412-2200.
The mounting screws for both rear…
The mounting screws for both rear fenders were missing and not attached. This was a birthday gift and I have been going back and forth with Fiona for several days with no confirmation from or tracking for the missing parts.
13 June 2026
Reply from Mooncool
We are very sorry to hear that you are experiencing this issue. Your satisfaction is of the utmost importance to us, and we hope to resolve this matter to your satisfaction.
We will notify the warehouse to ship the appropriate mudguard mounting screws. Would you like our team to contact you directly to assist with resolving this issue? You can also contact us at any time via support@mooncool.com or +1 681-412-2200. We are committed to resolving this matter to your satisfaction.
Mooncool Handlebar Bag
I bought a Mooncool handlebar bag. I love it! I have wanted one for so long and decided to treat myself. It is super cute! It's going to look fabulous on Penelope! All Mooncool products are high quality and made to last.
11 June 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
It's too small and there should better…
It's too small and there should better ways to secure it in the rear basket. The pet carrier fits the basket on the TK PRO very well and is tall enough for two paper grocery bags and secures better.
Otherwise, it is nice and will be somewhat useful.
12 June 2026
Reply from Mooncool
We sincerely apologize for the experience you have had. We place great importance on your satisfaction and hope to resolve this issue to your complete satisfaction. Our team will contact you directly to assist; alternatively, you are welcome to reach out to us at any time via support@mooncool.com or +1 681-412-2200. We are committed to ensuring this matter is resolved for you.
You sent the wrong bike in the wrong…
You sent the wrong bike in the wrong color and you are blaming it on me! You offered me $50-$150 I paid you almost $1700 and you are going to fix this now and I am going to be all over your website telling what horrible customer service do you have fix it now order MC17583
6 June 2026
Reply from Mooncool
We sincerely apologize for the experience you have had. We place great importance on your satisfaction and hope to resolve this issue to your complete satisfaction. Our team will contact you directly to assist; alternatively, you are welcome to reach out to us at any time via support@mooncool.com or +1 681-412-2200. We are committed to ensuring this matter is resolved for you.
Pleased but could be better.
Everything was as described and came in a timely manner but the rear fenders do not align well dut to the welds and strut placement.
11 June 2026
Reply from Mooncool
Thank you for sharing your experience! Regarding the issue with the rear fender bracket, our support team will contact you via support@mooncool.com or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
Assembly issues
The break line was not connected after we put the entire bike together is when we realized it. We ended up having to bring it to a bike shop to fix, which was really a huge hassle and additional cost.
4 June 2026
Reply from Mooncool
We sincerely apologize for the experience you have had. We place great importance on your satisfaction and hope to resolve this issue to your complete satisfaction. Our team will contact you directly to assist with this matter; alternatively, you are welcome to reach out to us at any time via support@mooncool.com or +1 681-412-2200. We are committed to ensuring this issue is resolved for you.
Having trouble with rear wheel it…
Having trouble with rear wheel it wobbles
Very disappointed
In our area Recently saw only two people returning their trike I guess they aren’t satisfied
Gigi
11 June 2026
Reply from Mooncool
We sincerely apologize for the experience you have had. We place great importance on your satisfaction and hope to resolve this issue to your complete satisfaction. Our team will contact you directly to assist with this matter; alternatively, you are welcome to reach out to us at any time via support@mooncool.com or +1 681-412-2200. We are committed to ensuring this issue is resolved for you.
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
The Quality of customer service from…
The Quality of customer service from Winnie.
Was unbelievable. From the day she started my repair ticket, to the day I received my rim was second to none! I was given Daily updates on the order along with info with the tracking information. I have purchased 2 TK1 Fat tire bikes and will be staying with Mooncool in the Future. Great product, durable, and very fun to ride..If your not sure who to buy from, MOONCOOL! You won't be disappointed...
5 June 2026
Unprompted review
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
I ordered a new seat for my trike
I ordered a new seat for my trike, which was very easy to do online, and it arrived in less than a week. My husband was able to put it on and then we were back on the road. We bought our Trikes in January and started riding them in February. We have ridden them over 500 miles and we just love them!
8 June 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.