Getting crypto via Moonpay is easy as 1-2-3. Different Payment methods give the buyer options with no delay. This has been and will be my chosen option when it comes to purchasing crypto.
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Thank you for making a platform easy to use, of my buying, selling, and withdrawal of my bitcoin simple and efficient. Please make other networks more reliable and stable, for example, Soloana
MoonPay is by far one of the fastest transaction Crypto wallet. I love using it and I only wish the offered an easier share with a friend and get an incentive promotion. I have shared MoonPay with ov... See more
The whole process of purchasing crypto is quick easy and efficient. They don't hold onto your funds for days like other exchanges or wallets. I am recommending Trust 100% of the time
Company details
Written by the company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Contact info
Miami, United States
- support@moonpay.com
- moonpay.com
You should know
4.1
Great
109K reviews
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They are deceiving customers with their…
They are deceiving customers with their chat support Nova saying something is double. Example I was told twice (two different countries)that I can sell USDT and transfer it to bank. And after I get transfer done and pay fees agents reach out and explain that it’s not supported in that country
22 April 2026
Unprompted review
Reply from MoonPay
Hello,
We’re sorry to hear about your experience and understand how frustrating this must feel. We’d really like to take a closer look at what happened and clarify things for you. Please reach out to our support team so they can review your case and assist further: https://support.moonpay.com/
Best Regards,
MoonPay Customer Experience
Since I got the update on the app all…
Since I got the update on the app all transactions seem to be going smoothly.
20 April 2026
So far it has been very smooth in…
So far it has been very smooth in receiving crypto ...
24 April 2026
Until today I was happy with service.
Until today I was happy with service.
I ussually used it to buy, today I made transactions to sell and get money to my Card (it was ussually almost in real time). Since hours my transactions are in pending status "waiting to sell".
I contacted support, they opened a ticket which is good. But those type of transactions and issues supposed to be treated with urgency as customer is left worried, where my money are right now and why so long with you.
24 April 2026
Unprompted review
Reply from MoonPay
Hello,
Thank you for your feedback. We understand how concerning it can be to see a transaction pending, especially when you’re expecting funds quickly. We’re glad to hear a support ticket has already been opened—our team will review this as soon as possible. For further updates, please stay in touch via https://support.moonpay.com/
Best Regards,
MoonPay Customer Experience
The speed of delivery and communication
21 April 2026
its the best option available
21 April 2026
Moon Bay has been very good to me
Moon Bay has been very good to me. They have delivered in a very timely fashion each time and it has gotten so that it goes through my bank very quickly and I love the service
21 April 2026
Bad experience
21 April 2026
Reply from MoonPay
Hello,
We’re sorry to hear that your experience wasn’t a positive one. We’d really like to understand what happened and help make things right. Please reach out to our support team so they can assist you further: https://support.moonpay.com/
Best Regards,
MoonPay Customer Experience
Purchasing process was easy and fast
Purchasing process was easy and fast. Only took a a minute to appear in my wallet. My only dislike is total costs. Decrease by a dollar it would be a 5 star review.
24 April 2026
Reply from MoonPay
Hello!
We understand that fees can be frustrating, and we're always looking for ways to make transactions more affordable. Since you're eligible, we recommend using your MoonPay balance!
With a MoonPay balance, users in the EU, UK, or US can top up in Euros, British Pounds, or US Dollars — and the best part is that there are no MoonPay fees to buy or sell crypto from your balance. You can also withdraw your balance at any time without any cost.
It's quick, easy, and cost-effective — Plus, your balance never expires and remains available whenever you need it. Just note that when topping up using PayPal and/or Venmo, this is not applicable and fees would be charged.
For more information, please visit: https://support.moonpay.com/customers/docs/moonpay-balance.
Best Regards,
MoonPay Customer Experience
As usual fast and it worked and 1 of…
As usual fast and it worked and 1 of the best deals too
24 April 2026
great job and fast
24 April 2026
Good so far !!!
24 April 2026
Reply from MoonPay
Hello,
Thanks for your feedback! We're glad to hear things have been good so far. If you ever need any assistance or have suggestions to help us improve further, feel free to reach out to our support team: https://support.moonpay.com/
Best Regards,
MoonPay Customer Experience
Timely purchases and swaps
24 April 2026
The best !😎😎
24 April 2026
I use MoonPay as it quick and easy to…
I use MoonPay as it quick and easy to use. I'm confident that my information is secure. My transactions are done in a timely manner.
24 April 2026
Reply from MoonPay
Hey there,
We're sorry to hear you're having trouble sending crypto and couldn’t find the help you needed. That’s definitely not the experience we want for our users. Please reach out to our support team so they can take a closer look and assist you: https://support.moonpay.com/
Best Regards,
MoonPay Customer Experience
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