Getting crypto via Moonpay is easy as 1-2-3. Different Payment methods give the buyer options with no delay. This has been and will be my chosen option when it comes to purchasing crypto.
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Thank you for making a platform easy to use, of my buying, selling, and withdrawal of my bitcoin simple and efficient. Please make other networks more reliable and stable, for example, Soloana
The whole process of purchasing crypto is quick easy and efficient. They don't hold onto your funds for days like other exchanges or wallets. I am recommending Trust 100% of the time
MoonPay is by far one of the fastest transaction Crypto wallet. I love using it and I only wish the offered an easier share with a friend and get an incentive promotion. I have shared MoonPay with ov... See more
Company details
Written by the company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Contact info
Miami, United States
- support@moonpay.com
- moonpay.com
You should know
4.1
Great
109K reviews
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To expensive to slow and you don’t get…
To expensive to slow and you don’t get your coupon in forced
22 April 2026
Reply from MoonPay
Hey there,
We're sorry to hear the experience hasn't been up to scratch and we appreciate you sharing your feedback. We hear you on the fees and the processing speed, and we're always working to improve.
As for the coupon, it should be automatically applied to your next order and would waive our processing fee. If it didn't apply as expected, please reach out to our support team and we'll look into it for you: https://support.moonpay.com. We hope we can make the next experience a much better one!
I don’t know how it can happen but a…
I don’t know how it can happen but a lot of people are denied from their banks and credit cards to purchase crypto. Need it to be more able to be more accessible from these institutions
22 April 2026
Reply from MoonPay
Hello Kenneth,
Thank you for sharing your feedback and we completely understand how frustrating this can be. Unfortunately, decisions made by banks and card providers to block or decline crypto-related transactions are entirely outside of our control. Many financial institutions have their own internal policies around cryptocurrency purchases, which can vary widely and change without notice.
What we'd always recommend is contacting your bank directly to let them know you'd like to use your card for crypto purchases, as they may be able to lift any restrictions on their end. If you have any questions or need help exploring alternative payment methods, our support team is happy to assist: https://support.moonpay.com. We hope we can make it work for you!
Reply from MoonPay
Hi Adrian!
Thanks for stopping by! MoonPay is a fast and secure way to buy and sell cryptocurrency using everyday payment methods like credit cards, debit cards, and bank transfers.
We work with a wide range of platforms and apps, so you may have come across us through a third party service. If you have any questions or would like to learn more, our support team is always happy to help: https://support.moonpay.com. We hope to see you around!
I've never had any issues whatsoever
I've never had any issues whatsoever. Always a smooth transaction. Easily navigated and every purchase is timely and great.
22 April 2026
Quick and effortless!
22 April 2026
Good great h
19 April 2026
MoonPay support was very helpful in…
MoonPay support was very helpful in figuring out why my crypto purchases were being declined and helped me resolve the issue by figuring out just where it was coming from.
19 April 2026
Less expensive than other networks excellent
Less expensive than other networks, fast, efficient and simple to use for a low-tech guy on this end all respect, thank you and God bless you
22 April 2026
Prompt responses
Prompt responses. Friendly and knowledgeable agents. The site is easy to you.
21 April 2026
it works well almost any problems have…
it works well almost any problems have been with my Bank security block ing my transactions .
19 April 2026
good service
19 April 2026
Using this platform is inevitably easy…
Using this platform is inevitably easy and fast transactions
22 April 2026
Everything is fine!!!but withdraw takes…
Everything is fine!!!but withdraw takes to much fee🙁
19 April 2026
Money stuck in my account
Money stuck in my account, Tried to contact support several times and all I get is an AI response with no real response from a human. I need help and I’m getting nothing. I also tried to contact Moonpay Support on X and again no response.
21 April 2026
Unprompted review
Reply from MoonPay
Hello Bailey,
We’re sorry to hear about your experience and understand how frustrating this must be.
Please check your email, as we’ve sent you a message with more information regarding your case. This should help move things forward and get your issue addressed.
If you need any further assistance, we recommend continuing the conversation through that email or reaching out via our support page so our team can assist you directly.
👉 https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
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