I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
- #38 of 41 best companies in Greetings Card Shop
- #30 of 45 best companies in Flower Delivery
- #319 of 373 best companies in Gift shop
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569k reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fab quality
20 June 2026
Good choice
A good choice of cards and uploading photos is easy. A pity some of the cards are not totally editable.
19 June 2026
Paid extra for delivery for today and…
Paid extra for delivery for today and Royal mail didn't deliver!
20 June 2026
Went to wrong house my dad had to go…
Went to wrong house my dad had to go looking for which house it was dropped at, was a few doors down
20 June 2026
Fab!
Delivered as per schedule. Everything from
Ordering to delivery was excellent. Thank you Moonpig. My sister was very happy with the pretty June flowers for her 60th Birthday,
19 June 2026
First time using Moonpig very impressed…
First time using Moonpig very impressed excellent
10 June 2026
moonpig…all good
It’s not my first time using moonpig and im happy with the quality of the service they provide. Fast delivery of meaningful cards
20 June 2026
great cards and prices to Australia
20 June 2026
Absolutely perfect card
Absolutely perfect card, brilliant quality and my husband is going to love it plus managed to get it here before his birthday after I realised I had gotten 2 moonpig cards. 1 for father's day from my daughter and 1 for his birthday... also from our daughter 🫣
20 June 2026
Moonpig emailed I would be notified…
Moonpig emailed I would be notified when emailed card was sent. I haven’t been notified, and I don’t think it’s been sent
20 June 2026
Really impressed
Made a last minute decision to send my dad a card and personalised mug for father's day instead of just sending money in the bank. I ordered it at 5pm and it was delivered at 3.20pm the following day, on a sunday!
20 June 2026
Really easy to use and great range of…
Really easy to use and great range of cards. I love to be able to personalise mine.
19 June 2026
Great, fast service.
Royal Mail messed up my delivery for my dad’s birthday card and pale ales. I chatted with Nicola and she helped me sort everything and get a new order to him within about 10 minutes, start to end. Helpful, polite and fast service. What more could you want. Thank you, Nicola.
21 June 2026
Unprompted review
I paid premium postage & DPD didn’t…
I paid premium postage & DPD didn’t even attempt to deliver
20 June 2026
I get all my cards for my partner
I get all my cards for my partner, children, grandchildren, parents and family from moonpig. Yes they're expensive but they all love to recieve then
20 June 2026
I ordered a card soft toy and balloon
I ordered a card soft toy and balloon, only the balloon has arrived.
where is the rest of my order
20 June 2026
Delivered on wrong day so chocolates melted on doorstep
I bought a card and chocolates for fathers day and scheduled the delivery for Saturday when I would be at home but instead the delivery was made on Friday so the chocolates were left on the doorstep in 28 Celsius heat and I came home from work to find them melted and ruined. This ment a frantic trip to the shops to replace them before fathers day so not ideal. The card was nice though
17 June 2026
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