Moon Roast Coffee Reviews 

698
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and rich taste of the coffee, often noting its freshness and perfectly balanced profiles. Many people highlight the outstanding service and efficient delivery, with orders arriving quickly and reliably on time. Consumers also appreciate the thoughtful and attractive packaging, which often makes unpacking an experience in itself. Reviewers find the ordering process straightforward and easy, with many benefiting from convenient subscription options. The wide selection of coffee blends is also frequently praised, allowing people to discover new favorites and enjoy a variety of tastes.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the excellent taste and... See more

Quality

Users describe positive interactions with quality, consistently praising the coffee as amazing, top-notch,... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and promptness.... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and a breeze. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed all three coffees I ordered - Lunar, Brazil Bossa Nova and Moonshot. The roast is spot-on: nothing over-roasted or bitter, just clean, fresh flavours that really come through in mil... See more

Company replied

Rated 5 out of 5 stars

Great coffee and great service. We order ours by kg bags and they never disappoint. We are making our way through the different beans and are currently loving the Santo Antonio beans and looking forwa... See more

Company replied

Rated 5 out of 5 stars

Thank goodness for Moonroast! I got a new grinder for my coffee machine & thought the grinder was no good as I couldn’t get a decent cup of coffee. I remembered having a cup of moonroast at my local c... See more

Company replied

Rated 5 out of 5 stars

Moon Roast roast the BEST coffee with blends to suit a variety of tastes. I most enjoy the smoother, nutty flavours of Peru, Brazil and Moonshot. Subscriptions are easy to manage and delivery is speed... See more

Company replied


Company details

  1. #6 of 61 best companies in Coffee Roasters
  2. #4 of 37 best companies in Coffee machine supplier
  3. #4 of 45 best companies in Coffee shop

Information provided by various external sources

We are an award-winning small batch coffee roaster and supply speciality hand roasted coffee for wholesale and retail throughout Hampshire and across the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

698 reviews

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4.9

All reviews

(698)

91 reviews in the last 12 months

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Rated 4 out of 5 stars

Late Arrival!

The packets of coffee arrived nicely packaged.
However, it 4 working days after I received the email saying the package was with Royal Mail, who were supposed to deliver it within 48 hours. The only update supplied on the Royal Mail 'track your package' site during the 4 days was "An update will only be provided when we attempt to deliver your item" - not incredibly helpful.

1 May 2023
Rated 5 out of 5 stars

Fantastic coffee

I bought Candover and Luna beans, a Timemore grinder and an Aeropress, and I'm really impressed. Coffee like I've never tasted before. Just lovely.

4 April 2023
Rated 5 out of 5 stars

Moonroast coffee is great…

Moonroast coffee is consistently great in taste. I subscribe and the regular deliveries ensure I don’t run out. The packing the coffee comes in is high quality and also suitable for presents.

4 April 2023
Rated 1 out of 5 stars
Moon Roast Coffee logo

Reply from Moon Roast Coffee

Hi Simon, as mentioned in our email correspondence, apologies on behalf of Royal Mail that your coffee order didn't arrive last week. We use RM48 for our free shipping option which is normally very reliable. However on this occasion it has unfortunately taken considerably longer which is disappointing for you and also for us as we pride ourselves on exceptional coffee and exceptional customer service. I am pleased to see that according to the tracking reference, your order has now arrived, so I hope you will be able to enjoy your coffee in the sunshine. If you decide to place an order with us again, there are 2 quicker options for postage you might like to consider - RM24 for orders under 2kgs, or the Parcel Force 24 hour service for orders over 2kgs which can be selected at the checkout, so we hope you will consider Moon Roast for future coffee purchases. Kind regards Judy

Rated 5 out of 5 stars

We had a lovely trip out to the Moon…

We had a lovely trip out to the Moon Roast roastery at a Chilton Manor Farm to collect our latest coffee order. We normally have the coffee delivered but we thought we would drive down to see the roadside snowdrops.
The coffee was ready to collect and we had a nice coffee and cake in the courtyard restaurant next to the roastery. We are already drinking the coffee and it is up to its usual very high standard. Definitely worth a trip out to the roastery if you are in the area!

2 March 2023
Rated 4 out of 5 stars

The delivery was on time

The delivery was on time, the beans are difficult in my machine to get the best results with the grind size to get the best results, but so far the coffee is not bitter and quite smooth. I will probably be back for another bean

28 February 2023

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