Moon Walk Baby Reviews 431

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were let down by their experience overall. Many customers report receiving products that were not as ordered, often being smaller, a different color, or of questionable authenticity despite being advertised as genuine. The quality of the items received is frequently described as poor, with cheap materials, missing accessories, and pieces that don't fit together. Reviewers also express significant dissatisfaction with the website, noting that it displays authentic images for products that turn out to be not genuine upon arrival. Furthermore, many people struggle to obtain refunds for these incorrect or not genuine items, often facing unresponsiveness or being offered replacements that never arrive. Some people also felt that their orders were not delivered in a timely manner, with some never receiving their items at all.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the products received, frequently reporting that... See more

Quality

Customers had negative experiences with quality, frequently reporting that they received items that did not... See more

Website

People report negative experiences with the website, primarily due to items not matching the authentic images... See more

Refund

Clients share negative opinions on refund, with many reporting significant difficulties in obtaining their... See more

Order

Reviewers express significant dissatisfaction with their orders, with many reporting that they did not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Jellycat Product was not what I ordered much smaller and different color. Charged for larger product but realized one sent was counterfeit. Responded they would send the right product weeks ago. I’ve... See more

Rated 1 out of 5 stars

COUNTERFEIT Jellycat product - but not cheaper prices and they clearly use authentic Jellycat pictures online. I will report this transaction to my bank and hopefully get a refund. Come on real Jelly... See more

Rated 1 out of 5 stars

Bought a lego item for £69.99....rhe photo shows an official lego set it a box, however it's fraudulently advertised as it arrives in plastic bags with a instruction manual that is definitely not offi... See more

Rated 1 out of 5 stars

Terrible service. Selected express shipping for a backpack, that guaranteed 1-3 business day delivery, and the item took 15 days to arrive. No longer needing the item at that time, I requested a refun... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

431 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

FAKE FAKE FAKE

These jellycats are fake!!!!! Do not buy from this website. Once u want to return it, you will not get a shipping label and you will need to pay for all the shipping costs. I had to pay 33 euros, but I didn’t return it. Such a scam.

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Fake jellycats

I received my jellycat and it is fake. The tag is not official jellcat merchandise. I have asked for my money back and keep getting the run around. Customer Service number is fake too.
Unless you are OK with a fake jellycat DoNot order from this company.

5 April 2025
Unprompted review
Rated 1 out of 5 stars

They sold me a fake Jellycat Peanut the…

They sold me a fake Jellycat Peanut the Penguin. Arrived with no tags. I contacted them and they wanted photos. They then said they would contact the warehouse to send correct item. This company should be closed down and investigated for selling non authentic items when clearly they say they are. I’m still waiting to receive shipment details of the “correct item” and it’s been almost two weeks. DO NOT BUY FROM THUS COMPANY!!!!

23 April 2025
Unprompted review
Rated 1 out of 5 stars

If I could leave zero stars I would

If I could leave zero stars I would. We waited 3.5 weeks for a toy to be delivered and when it came it was obviously a knockoff. So bad. Laughable even. Someone clearly had just made it and glued it together like a craft product. It didn’t even work. Cheap Chinese dupes. Truly comical like a meme. They won’t refund you in any meaningful way because they won’t cover return shipping so you’re stuck with their junk. DO NOT BUY FROM HERE!!! It’s not even like the items are low priced vs Amazon. Avoid at all costs!

5 May 2025
Unprompted review
Rated 1 out of 5 stars

What a scam

What a scam. Ordered Jellycat volleyball and paid express shipping to get it before may 2nd and still not shipped. Was ordered a week ago. Send multiple emails and only got a reply after I said I would do a chargebak. I keep getting the shipping info will be sent soon and still nothing. I will be contacting my bank. This company should be shut down.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Counterfeit poorly made products

I wish I had have looked at trust pilot before ordering from this company. I have just wasted almost a $100 on counterfeit Jelly Cat toy. It is so clearly counterfeit, very very poorly made. Please don't be a fool like me and waste your money buying from Moon Walk Baby.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Never even dispatched the products to me in the first place. Tracking number that was given was fake, never again

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Poorly made fake item dispatched

Poorly made fake item dispatched. Emails are answered but no action taken. Have reported this site to Google Safe, Action Fraud and received a refund via my bank as a victim of fraud - if others do the same you will get your money back and at least cause them the inconvenience of having to rebrand to continue defrauding people.

23 March 2025
Unprompted review
Rated 1 out of 5 stars

Fake Jellycat products …

I bought a Jellycat Rose on January 2025 but they send my a fake one and after email them they said will send me a replacement, but over 2 months never received and only reply to emails said will ship soon😡😡 this company sold fake Jellycat products!!!!!!

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Moon Walk Baby

Moon Walk Baby
Is a scam. If I could give 0 stars, it is well deserved. Do not waste your money nor time with this company. In Nov. 2024, I ordered a Winnie The Pooh blanket and received basically a hand towel sized item. I have repeatedly emailed them to request a refund; received a response they are looking into the matter; now in April 2025 there is no response from them.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

Shocking company

Shocking company, ordered harry potter monopoly and received something you could make at home, I ordered in December as a Christmas present for my daughter and I just keep getting the same email saying we will update you when we have an update. DO NOT ORDER FROM THIS COMPANY!

23 December 2024
Unprompted review
Rated 1 out of 5 stars

I paid 20 euros for express shipping…

I paid 20 euros for express shipping this is now day 6, and I still didn’t even receive my tracking number. I mailed them multiple times, they don’t care about my situation. I’ll leave from my delivery address today, I won’t be able to receive my package at all. They didn’t accept to make a refund. I paid 97 euros and I want my refund!!!!!

7 April 2025
Unprompted review

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