Terrible service. Selected express shipping for a backpack, that guaranteed 1-3 business day delivery, and the item took 15 days to arrive. No longer needing the item at that time, I requested a refun... See more
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Review summary
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Jellycat Product was not what I ordered much smaller and different color. Charged for larger product but realized one sent was counterfeit. Responded they would send the right product weeks ago. I’ve... See more
Avoid - fake goods: I purchased what was advertised as a genuine Jellycat from their website. When it arrived, 3 weeks later, it was an obvious fake. They said it was a “problem at the warehouse” and... See more
I purchased a jelly cat bunny Viola and what I received was a pale blue bunny with a fake jelly cat tag that said it was a beige bunny. I’ve been chasing a replacement for a month and keep getting rud... See more
1.3
Bad
431 reviews
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I would give no stars to this company
I would give no stars to this company. They are scammers.
27 February 2025
Unprompted review
Buyer beware they sell knock offs
Ordered a jellycat for my daughter but 10 mins later read reviews and realized they sell knock offs. Tried to cancel and they said it was already shipped, which is not possible. It came and looks nothing like the jellycat. They now want me to pay to ship back and return. Total fraudsters. Do not buy from this company.
24 February 2025
Unprompted review
I ordered a jellycat teddy and recived…
I ordered a jellycat teddy and recived a fake hard teddy. 250 kr.
25 February 2025
Unprompted review
Don't order, it's all fake
Advertise jellycat teddies, but only send out fakes. Then they say the warehouse will send the correct item , which they don't.
Do not order from here.
25 February 2025
Unprompted review
I bought a figure off of them
I bought a figure off of them, and after waiting a month to get my shipping info they finally said they didn't have it, after they told me they had already sent it.
21 February 2025
Unprompted review
FAKE JELLYCAT
Ordered a product and paid express shipping for it only to get to me 2 weeks later when it said 2 days , the the product arrives and it is fake , I bought a jellycat and it arrived and it’s fake!!
14 February 2025
Unprompted review
AVOID! Fake Jellycat
Ordered a Jellycat Little Bear, and they sent a very obvious fake. I emailed them to dispute and they requested photos (in case of what, they’d sent out a real one by mistake??). I sent photos, still waiting for a reply. AVOID!
4 February 2025
Unprompted review
I purchased a Christmas gift from this…
I purchased a Christmas gift from this company, at full price and I was sent a counterfeit or replica of what I originally purchased. False advertisement at its best. When I confronted them via email requesting a refund they proceeded to assure me they would send me original purchased item, within 2-3 weeks. It’s been 3 months at this point and no replacement product and no correspondence. And still awaiting refund or replacement item
Do not use
19 February 2025
Unprompted review
.I hate Moonwalk baby because guess…
.I hate Moonwalk baby because guess what I am the kid that most you guys talk about (your child or grandchild) and I used my Christmas money my pocket money and my birthday money all combined to get some really messed up Lego police station. The wait time was horrible and so was the product they love Donald Trump because the people were orange i am not making this mistake again that was 200 dollars down the drain. Wish I could give zero stars! #hatemoonwalkbaby always read real reviews
5 February 2025
Unprompted review
I purchased a Christmas gift from this…
I purchased a Christmas gift from this company, at full price and I was sent a counterfeit or replica of what I originally purchased. False advertisement at its best. When I confronted them via email requesting a refund they proceeded to assure me they would send me original purchased item, within 2-5 weeks. It’s been 3 months at this point and no replacement product and no correspondence. Steer clear!
24 December 2024
Unprompted review
Not authentic Jelly Cat and also…
Not authentic Jelly Cat and also terrible quality!!!! Do not order from this website
4 February 2025
Unprompted review
Warning!!
Warning!!! I ordered a toy for my Granddaughter for Christmas: it came rewrapped and half of the toy was missing! To this day no replacement and no money back.
3 February 2025
Unprompted review
They sent thr incorrect parts/toys and…
They sent thr incorrect parts/toys and when contacting them they advised they would send correct parts/toys and I've never received them. I've since contacted them with no response.
Very bad and very disappointing for my daughter.
17 December 2024
Unprompted review
What a dissapointment
What a dissapointment. Lanky toy is small and dirty. Not at all like the photo. Ordered on the 27 of November 2024 and received it today.
29 January 2025
Unprompted review
FAKE FAKE FAKE
FAKE FAKE FAKE
I ordered Lol biggie pets for my kid, I receive super china fake for the price of original one
so disappointed
27 January 2025
Unprompted review
Fake Funkos!
They sell knockoff Funko pops and charge an arm and a leg for them! Do not buy from them.
27 January 2025
Unprompted review
Fake squishmallow
Ordered squishmallow, received fake knock off that barely resembles the original order. Avoid at all costs
27 January 2025
Unprompted review
AVOID AT ALL COST!
AVOID! Ordered a Jellycat bunny. Item sent was clearly not a Jellycat - cheap imitation. Contacted them, said they would send a replacement. For a refund you have to return at your expense (to Hong Kong) and judging by how they treat you, they probably wouldn't refund you anyway. Still not sent a replacement 3 weeks later. Said it takes 2-5 weeks for them to send it. There are no negative reviews on their own website, they obviously block them.
6 January 2025
Unprompted review
Fake lego sets !
23 January 2025
Unprompted review
Funko pop not real wrong pop with wrong…
Funko pop not real wrong pop with wrong sticker I asked for the thing blue eyes and I got black eyes instead with wrong sticker, it’s impossible for that to happen if it was real sorry moonwalk I was going to be life buyer
19 January 2025
Unprompted review
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