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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the products received, often finding them not as advertised, of poor quality, or ineffective. Issues with order fulfillment were also prevalent, with many reporting delays, unreceived items, or incorrect deliveries. Furthermore, a common complaint was the lack of responsiveness from customer service, with emails going unanswered or only receiving automated replies. However, some customers also noted positive experiences with customer service, highlighting instances of quick, helpful, and polite responses that effectively resolved their issues. A few other people also felt that their orders arrived quickly and easily, and they were pleased with the product and the service provided.

What people talk about most

Product

People report negative experiences with product quality and accuracy. Many consumers received items that were... See more

Order

Customers consistently express significant dissatisfaction with their orders. Many report not receiving their... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of response to... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many reviewers report that their... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the excellent communication,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Unfortunately not a good experience, The product was not as advertised, nor did it perform as stated.: Wait times seemed excessive. Resolution of grievance was barely acceptable but was conducted.... See more

Company replied

Rated 2 out of 5 stars

I bought a bathroom cleaning product, advertised as foamy and magic, but I received a detergent that is not foamy, barely cleans, and definitely not magic! Contacted support and after 3 days waiting... See more

Rated 2 out of 5 stars

I have ordered AI glasses with camera and I got AI glasses with poor quality and no camera very disapointed about the false advertising got a partial refund but still had the chance to have a reply... See more

Company replied

Rated 2 out of 5 stars

No communication once I ordered the magnetic lights. Contacted support twice to see if my lights were shipped but got no response. I thought it was a scam but they ended up arriving about 3 weeks af... See more


2.3

Poor

TrustScore 2.5 out of 5

185 reviews

5-star
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1-star

Replied to 19% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

With their wide selection of huge…

With their wide selection of huge items, attentive staff, and inviting store environment, it's clear that they prioritize customer satisfaction. Whether you're searching for a Lace Hollow Dress or a Bluetooth Sunglasses.

2 April 2025
Unprompted review
Rated 3 out of 5 stars

When I called customer service

When I called customer service, the response was not professional and after repeated calls, I could get a refund. Not very professional. Think before you place the order. Better to pick up from store. At-least you know what you are being charged for.

30 March 2025
Rated 3 out of 5 stars

However

However, they are high-quality Bluetooth smart sunglasses! Moonycozy is a great place for me to get sunglasses.

3 April 2025
Rated 3 out of 5 stars

Moonycozy offers great quality items…

Moonycozy offers great quality items and affordable prices. Never had any issues returning faulty items. Customer service is great too. I have read some reviews questioning the quality of Moonycozy but I totally disagree. Moonycozy quality seems to be better than other stores in the same. Price range. Happy shopping

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Very bad customer service.

Have not received a tracking number and moonycozy has not told me where my product is or when i will get it. I canceled my order and stopped payment on my credit card. Do not buy from this company. They have very bad customer service.

15 April 2025
Unprompted review
Rated 3 out of 5 stars

Thanks to The Team Moonycozy

Thanks to The Team Moonycozy. The process was done with ease, due to great communication, patience & assurance with all my enquiries and order. Thank you again.

21 March 2025
Unprompted review
Rated 3 out of 5 stars

I have so far had no problem buying…

I have so far had no problem buying from Moonycozy. I use to have difficulties in navigating through their website but currently i am very pleased with their services because they offer good items at cheap prices.

21 March 2025
Unprompted review
Rated 3 out of 5 stars

Moonycozy is one of my favorite online…

Moonycozy is one of my favorite online shopping site. I used to shop from them time to time. Actually I love shopping from them for various reasons. First of all, they have an enriched collection of different items of very good quality. Secondly, they always maintain accurate measurement. And thirdly they never miss shipment and the price is also moderate

20 March 2025
Unprompted review
Rated 4 out of 5 stars

My sister really loves this site

My sister really loves this site, she's on it every day and I have to admit myself that it has some pretty cool items. At least the ones she bought, they make her look beautiful. I am very happy to see her delighted every time a package comes from Moonycozy, so I would recommend this site to everyone

25 March 2025
Unprompted review
Rated 3 out of 5 stars

I like shopping on this website

I like shopping on this website, they have a good customer service and fast delivery, the quality of the Multifunctional Self-Locking Adjustable Wrench I bought this time is great, I am pleased with it. Thanks! I will come to your site for more items.

22 March 2025
Rated 3 out of 5 stars

I ordered a Lace Hollow Dress

I ordered a Lace Hollow Dress. When I finally received everything, my daughter saw it ended up claiming everything for herself. I am very happy with purchases, and apparently, need to order again. Shipping did take a long time though.

10 March 2025
Rated 1 out of 5 stars

I ordered a "flying" bird toy for my…

I ordered a "flying" bird toy for my cat off an ad on Facebook. I clicked on quantity one, sell price $19.98. More money than it said at beginning of ad, but it stated it covered shipping. Okay. I got billed $29.98, the product took 3 weeks to get to me, and it was not as advertised. Did not fly, didn't even flap it wings, just made chirppy sounds and that only lasted a day. This place is a scam. And it was a FACEBOOK sponsored ad. Contacted Facebook, no reply, either. The online CSR for Moonycozy acted like they didn't understand what my problem was. My problem was buying from them in the first place.

8 January 2025
Unprompted review

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