Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... See more
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Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... See more
Company replied
Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... See more
Company replied
Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... See more
Company replied
Company details
Written by the company
Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.
Contact info
Unit 3, Brassmill Lane Trading Estate, BA1 3HZ, Bath, United Kingdom
- help@moose.co
- moose.co
4.3
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great all round experience def recommend
Great communication, fast delivery great info, great scooter
9 August 2024
Reply from Moose E-Bikes & E-Scooters
awesome feedback, thanks so much Tammy!
Lovely service when dealing with…
Lovely service when dealing with warranty
14 August 2024
Unprompted review
Reply from Moose E-Bikes & E-Scooters
Thanks so much for the feedback, we try and make warranty claims as smooth as possible
Best customer service
I received my scooter, and it's in great condition. Although there was a delay with the delivery, I contacted customer support, and they were very helpful in explaining the issue. They also assisted me with a problem I had connecting my scooter to my phone, and now everything is working perfectly.
12 August 2024
Unprompted review
Reply from Moose E-Bikes & E-Scooters
Thanks so much Wade, the whole process was a pleasure 😊
Great service, but..
I was very impressed with the service and speed of the basket, but was disappointed when the security tag was still attached.
31 July 2024
Excellent service
Excellent service, great item and best price.
Bryony was a real help sorting out my order.
Would certainly recommend.
7 August 2024
Reply from Moose E-Bikes & E-Scooters
Thanks so much for the excellent feedback- we're glad you think so!😊
Reply from Moose E-Bikes & E-Scooters
aww thanks so much Gary! 100% recommend you asa customer 😆
Reply from Moose E-Bikes & E-Scooters
Thanks Angela, perfect for all this sunshine! :D
Poor packaging and customer service
Though the escooters are refurbished they would still need to be treated an packed properly.
Mine was just put in a big box where one of the reflectors broke (probably during the delivery process) and probably other scratches occurred (can't double check which ones are new or were already there).
Quite disappointing.
5 August 2024
Reply from Moose E-Bikes & E-Scooters
Hi Miguel,
Many thanks for your review although we do apologise for the issue you experienced.
We have been in touch with you to present you with some solutions to get this resolved. We look forward to hearing back from you soon and ensuring we sort your issue asap.
Best wishes
Moose Support Team
Nice bik
Smooth sale although fed ex didn't deliver on the appointed day and failed to keep me undated .
Moose we're fine .
6 August 2024
Reply from Moose E-Bikes & E-Scooters
Hey Michael! Thanks so much for the 5 stars 🤩 and cheers for understanding that our courier's schedules aren't always something we can control!
Reply from Moose E-Bikes & E-Scooters
Cheers Tracy!
I made an enquiry about a feature on…
I made an enquiry about a feature on one of their electric scooters! I had a speedy reply from Joel at Moose. My query was answered to my full satisfaction. Very happy with their friendly Customer Service 5*****.
🙏
8 August 2024
Unprompted review
Reply from Moose E-Bikes & E-Scooters
Thanks so much Rachael! We're glad we could sort it speedily for you ⚡️
Great Customer service
9 August 2024
Unprompted review
Reply from Moose E-Bikes & E-Scooters
Cheers Hiromu :D
So happy with my purchase …
So happy with my purchase and the customer service is the best I have had will definitely buy again from these
7 August 2024
Unprompted review
Reply from Moose E-Bikes & E-Scooters
Thanks so much Stuey! That really means a lot
Reply from Moose E-Bikes & E-Scooters
Thanks for the five stars Clement!
Great customer service and after sale care 110%
I had faulty charger and they responded fast and sent me a replacement straight away there diamond service is amazing and I’m one happy chappy Gary.
5 August 2024
Unprompted review
Reply from Moose E-Bikes & E-Scooters
What awesome feedback Gary! Three diamond customer!! :D
Thanks to Moose bikes
Thanks to Moose bikes. I am very pleased with my 1st ebike
Good on price and product.
31 July 2024
Reply from Moose E-Bikes & E-Scooters
Thanks to you Steven! Glad you're loving it
Reply from Moose E-Bikes & E-Scooters
Cheers Tom! 😊
Reply from Moose E-Bikes & E-Scooters
Awesome, hope to see you again!
Staff all very helpful
30 July 2024
Reply from Moose E-Bikes & E-Scooters
Thanks for the five stars! :D
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