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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the service, particularly regarding unexpected plan changes and issues with connectivity, including slow internet speeds and frequent dropouts. Reviewers also found the customer service to be severely lacking, citing extremely long wait times, unresponsiveness to emails, and difficulty reaching a human representative. Some people were dissatisfied with the contact process, noting that phone calls often went unanswered and email responses were delayed for over a week. Additionally, several customers reported issues with the activation process for SIM cards, finding it confusing and unclear. Conversely, a few other people also felt that the pricing was fair and reasonable, with some appreciating the cost savings compared to other providers.

What people talk about most

Service

Customers had negative experiences with service. Many reviewers report issues such as hidden charges, missing... See more

Customer service

People report negative experiences with customer service. Many reviewers express frustration with extremely... See more

Customer communications

Consumers find contact to be a source of frustration. Many report extreme difficulty reaching customer... See more

Response time

Users describe negative interactions with response times. Customers consistently report extremely long call... See more

Price

Customers consistently express dissatisfaction with pricing. Many report hidden charges, such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Disappointed for two reasons as a long time moose mobile client. Just spent almost 2 hours on hold to eventually get put to an Indian call centre when it says speak to our Australia based team? Whic... See more

Rated 3 out of 5 stars

Good if your after the cheapest possible plans although I personally just switched providers because I found that them being a super unsophisticated carrier meant there was a lot of friction to get... See more

Rated 3 out of 5 stars

I was disappointed that Moose Mobile automatically changed my plan to a more costly one. This is the first time I have had a phone plan changed by a provider. That was the main reason I left. Another... See more

Rated 3 out of 5 stars

Contact is too hard, 1300 566 673 Nobody pick up phone, and email need waiting for over 1 week. too hard for us.


Company details

  1. Phone and internet services
  2. Internet Service Provider
  3. Telephone company

Written by the company

Moose Mobile provides award-winning SIM-Only deals on the full Optus network.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

316 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

- Great service

- Quick and easy process to change service providers
- Great service delivery
- Saving me so much money than my previous provider
- Data rollover is fabulous
- Australian-based company

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Good download speed (150-300Mbps)

Good download speed (150-300Mbps), value for money with big data quota and 200GB unused data storage. Stable connection, data monitoring and easy billing system.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Joining Moose Mobile was easy

Joining Moose Mobile and transferring my phone service from Vodafone to Moose was simple, quick and easy. Since joining Moose I have had only positive experiences. Would recommend it to my friends.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

The Moose mobile plan was just what I needed.

Before moving to Moose I was seeing my mobile service becoming more aligned with business, introducing cool features that I would never use, and charging me for them. I needed a mobile for personal use 99% of the time, and typically, I only use mobile data when I'm travelling away from home. The Moose mobile plan was value-for-money and its flexibility in the area of data usage was much better suited to my intermittent usage pattern.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Cheap and no complaints

Really easy to join- way cheaper than my previous service, especially with the first 12 months on a special rate. Very happy l, highly recommend.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Just all round excellent

Just all round excellent. I cancelled my Optus after my presumed locked price contract kept rising despite them compromising my identity. Paid out the handset to switch and so glad I did. Way happier with Moose, equal coverage, but $40
A month less (actually not so much difference factoring paying for a handset outright) but still a $200 a year saving for better customer service and transparency. I tell everyone who will listen!

6 May 2025
Unprompted review
Rated 4 out of 5 stars

Good coverage but beware of the oseas roaming set charge of 15 per day

Good coverage and helpful service. I have been a custoner for over 5ym years and as I travel overseas needro beavle to re eivetezts. So have to pay $300 upfront. Last trip to China I had to respibd to 1 text, obviously missed the update about set $15 per day roaming charge if you use any service , so 1 text cost me $15, which they would not waive. Great service for Australia

25 October 2024
Unprompted review
Rated 4 out of 5 stars

Good and Reliable

I can't fault it. It just works. Sometimes there is no signal when you are inside supermarkets for example or underground. Other then that, i had no issues with them. Being with them for the past 2 years. Reliable and true to their word. Never being charged extra other then the plan i am on now.

6 May 2025
Unprompted review

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